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Sofitel London Heathrow

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9,522 Reviews from our TripAdvisor Community

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Showing 9,144: English reviews
Aberdeen, Scotland, United Kingdom
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 February 2016 via mobile

Very convenient for an early flight from T5 (very short walk via covered walkway). Was comfortable and spacious. Arrived fairly late so room service was a good addition. Price-wise wasn't cheap but not the most expensive either through the company so would definitely use again for a stop over!

Helpful?
1 Thank Tom G
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and it is good to know that you enjoyed the quality of your room that you found most comfortable and spacious. I am also glad to read that you were pleased by your room... More 

Lakeville, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 February 2016

I booked this hotel for our last night in the United Kingdom due to it's proximity to Heathrow Airport. It is the only hotel with a direct walkway to a terminal. Since I had to turn the rental car in the night before this made getting to our flight so much easier. But I did pay for this benefit -... More 

Review collected in partnership with this hotel

Helpful?
2 Thank ccmtigger
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that your stay at the Sofitel London Heathrow met all your expectations and that you were particularly pleased by the quality of your Junior Suite that you found most spacious and comfortable. It is also good to... More 

Blacksburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 February 2016

Stayed here for a conference. Overall an excellent stay. The beds were comfortable, the rooms were quiet, and the staff was very accommodating. It is connected to T5 so it is easy to get to from the other terminals via the free train. Would happily stay here again.

Review collected in partnership with this hotel

Helpful?
1 Thank Peter V
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you were pleased by many aspects of your stay, from the comfort and the quietness of your bedroom, to the excellent service delivered by our Ambassadors. Our location is indeed very convenient, as we are directly... More 

Lincoln
Level Contributor
324 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 29 February 2016

I think this was my third stay here, all just for the one night, prior to flights abroad. You don't need to be Einstein to realise the huge plus staying here is that it is only a c 7/8 minute covered walk to/from the terminal and well signposted. If you are idle like me it is worth paying the extra... More 

Helpful?
3 Thank Andrew B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read how highly you rated your breakfast experience in our Vivre restaurant where you found the quality of the food offered and the service delivered by our Ambassadors to be excellent. It is also good to know that you... More 

San Sebastian - Donostia, Spain
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 February 2016 via mobile

I stayed in this hotel as a large corporate event was taking place there. Since it is actually connected to T5 the arrival is seamless, which is not the case in other Heathrow hotels. I found the hotel to be truly outstanding. Large, new, comfortable rooms. Several bars and restaurants as well as many different meeting rooms. Very attentive service.... More 

Helpful?
2 Thank TravellerDonostia
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that you enjoyed the quality of your bedroom that you found most comfortable and spacious, as well as you were pleased by the variety of our food and beverages outlets. I am also thrilled to know that the... More 

Nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 February 2016

This hotel maintains excellent standards in all areas. Staff are always friendly and helpful and the restaurant is excellent value. whenever we fly from Heathrow we stay here. There stay and park is also very convenient and competitively priced.

Review collected in partnership with this hotel

Helpful?
2 Thank Murray S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you were pleased by many aspects of your stay, from the friendly and helpful attitude of all our Ambassadors, to the great experience you had in our restaurant. It is good to know that you enjoyed... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 February 2016 via mobile

Courteous and interested staff, in particular Alicia at the check in desk was instrumental in getting my weekend with my best friend off to a great start. Alicia's can do and patient attitude found the best room at the lowest fare despite what other quotes had been. Her customer service caused me to choose to stay another night rather than... More 

Helpful?
1 Thank Christina H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am thrilled to read that you had an excellent stay at the Sofitel London Heathrow and that you were pleased by the customer service delivered by our Ambassador Alicia, who made your experience with us memorable. I am also pleased to hear... More 

Leicestershire
Level Contributor
369 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 29 February 2016

Great location (once you find out how to navigate the road system) and brilliant parking when flying British Airways. It has its own super covered walkway straight into Terminal 5, it is quite a walk and then a lift into departures. Our first couple of stays here were not a good experience, and left us with bad memories, but this... More 

Helpful?
1 Thank Raffiella11
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you recent stay at the Sofitel London Heathrow exceeded your expectations and that you were particularly pleased by the service delivered by all our Ambassadors, from our doorman to our reception team. It is also good to... More 

Laax, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 February 2016

Nothing was too much for staff and they were always pleasant and helpful. Well finished and clean both in the room and public areas of the hotel. 2 bars to choose from and 2 restaurants. Short walk from T5 and the free upgrade on the room was a very nice extra. Highly recommended.

Review collected in partnership with this hotel

Helpful?
1 Thank andrewmG807HM
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that you enjoyed the quality of your upgraded room, and that you were pleased by the convenience of our location, being directly linked to Terminal 5 via a covered walkway. We consider our staff to be one of... More 

Moscow
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 February 2016

Hotel is located in Teminal 5 - very easy reach if you need to stay for 1-2 nights or hold a conference for participants from different countries. However this also means there is nothing to see around the hotel and to reach London center you need to pick a train Service is exceptional, reception and guest relations are very polite,... More 

Helpful?
3 Thank NikM81
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be polite and attentive throughout your stay... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: €147 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
105 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enjoy the cleanliness and comfort”
 of 5 bubbles V9238HMjohna, 3 Dec 2016 | Read review
“High is our choice with runway view.”
 of 5 bubbles 123totsaround69, 30 Nov 2016 | Read review
“As for one near the lifts as it can be a long walk along the corridors.”
 of 5 bubbles CelebrityFan, 30 Nov 2016 | Read review
“Contact the hotel directly you could get a better rate.”
 of 5 bubbles Meeshybb, 30 Nov 2016 | Read review
“I went for a mid-standard room and it was large and well laid out. A suite isn't necessary.”
 of 5 bubbles veryhardtoplease, 29 Nov 2016 | Read review
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