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07/05/2017 08/05/2017
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    The Continental Hotel

    29-31 Lampton Road, Hounslow TW3 1JA, England
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$21
    US$104
    US$83
    US$104
    US$83
    US$104
    US$83
    Traveller (10)
    Room & Suite (182)
    Dining (37)
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    Overview

    • Excellent27%
    • Very good27%
    • Average15%
    • Poor11%
    • Terrible17%
    Travellers talk about
    “six nations” (2 reviews)
    “car parking” (3 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3 Star Hotel
    All hotel details
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 3 days ago

    Brilliant hotel with very modern facilities, inclusive gym and fitness center (Golds gym) with nice friendly staff. the only problem whilst i was there is the renovations but you cant expect to keep a hotel up to standard with no work happening. i will be...More

    Helpful?
    Reviewed 2 weeks ago via mobile

    The Continental Hotel is really well connected if your around Heathrow or Kingston area. The standards of the room in terms of comfort and decor were very high indeed. The price per night was great value. There is a very well equipped gym and spa...More

    Helpful?1  
    Response from Ashley S, Manager at The Continental Hotel

    Dear Richard K, Thank you for sharing the experience of your recent stay with us and for taking the time to share this lovely 5* review. I was pleased to read that you had an enjoyable and relaxing stay and that the bedroom was to...More

    Reviewed 4 weeks ago via mobile

    This is my second visit to the hotel I must say standard of the hotel as gone high plus the new refurb rooms look very modern and comfy front office staff is very professional and helped me with getting directions to local site food is...More

    Helpful?
    Response from Ashley S, Manager at The Continental Hotel

    Dear Dodi L, Thank you for sharing the experience of your recent stay with us and for taking the time to share this lovely 5* review. I was delighted to hear that you enjoyed most aspects of your stay with us, and that we were...More

    Reviewed 18 March 2017 via mobile

    We stayed at this hotel the night before our honeymoon. From check-in to check-out the hotel staff where amazing!! Huge thank you to Ashley who upgraded our room after hearing we were on our honeymoon, and arranged for champagne to come with our breakfast the...More

    Helpful?
    Response from Ashley S, Manager at The Continental Hotel

    Dear James R, Thank you for taking the time to write a review of your stay at The Continental Hotel. I was pleased to read that you had an enjoyable and relaxing stay and that we were able to allocate you a room that fitted...More

    Reviewed 18 March 2017 via mobile

    I will be quick and short this time. The fact is, that I do not understand, how did they get and still have 4 stars! The staff is good, that is why the hotel got 2 stars from me, not 1. The hotel need a...More

    Helpful?1  
    Response from Ashley S, Manager at The Continental Hotel

    Dear TommyGLT, Thank you for taking the time to write a review of your recent visit to The Continental Hotel Hotel. I have shared your kind words regarding our the team and I am sorry that you found some areas of the property did not...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Multilingual Staff
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    Details
    • Price range
    • US$68 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Hounslow
    Photos
    Traveller (10)
    Room & Suite (182)
    Dining (37)
    Pool & Beach (2)
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    Questions & AnswersAsk a question
    TommyGLT
    Do we need to pay extra for the pool?
    16 March 2017|
    Answer Show all 6 answers
    Response from Jimbobnlisa | Reviewed this property |
    No its all in with price
    0
    Votes
    Jacket7331
    My hotel room was horrendous and when I complained they hung up on me !!! I have taken photos to evidence the following: Dirty Carpets Dirty walls Paint falling off walls and ceilings Broken soft furnishings Dirty towels Lights not working No TV remote Lift broken Building site on my floor Mould on Windows and frame Bed was ripped Bare wires on TV socket exposed So my question is who do I complain to in order to obtain a refund ? Please bear in mind I paid cash and as it was my birthday and not wanting to argue I complained the following day.
    9 September 2016|
    Answer
    Response from Jacket7331 | Reviewed this property |
    Hello "hotel representative", I have phoned the hotel on numerous occasions and have received the following responses: 1. You have received a refund, it was paid into your bank account. - My bank details were never given to... More
    0
    Votes
    NaomiL20155
    When we checked in we entered our first room which smelt horrific due to the toilet blocked and smelling of sewer ..The water inside the toilet was brown.. We spoke to the daytime receptionist which kindly moved us to another room available and apologised saying that rooms toilet cluggs up. I was told the facilities will still be available later after I checked in, I called later from my room then they said tomorrow then when I asked the next day they said it's only available for men😡😡😡😡 literally annoyed I travelled 2hrs for the facilities and couldn't do nothing but gym.. I loved the steak before when I visited here then my chips this time wasn't cooked properly. On the last night in the hotel we still wanted to try something other than that dish then they told me I have to eat elsewhere because they were having a Xmas party. You pay to stay and have continental experience then they treated us like the Xmas guests were the only thing that mattered which was appalling... Then I spilt Cola on my sheets and asked a woman named Lee at reception before I headed out to send housekeeping to change the sheets ( this was discussed at 2pm).. I came back ( at 5pm and they left the sheets on my bed as if I was to do it myself because the house keepers shift was finished I had to ask the next receptionists at around 7 to send someone up in which she did, now this male housekeeper cleaned our room and insisted to move our dishes just to leave it infront our room door till the next morning.. I asked to speak to a manager and everyone's telling me the manager is away till after New Years . It's just one head receptionist called Janet in charge.. That's probably why they offered horrible customer service .. What manager travels on the busiest time of the year... Absolute joke and this was my best hotel..
    26 December 2015|
    Answer Show all 5 answers
    Response from nice12016 |
    oh my god! ive literally just read the reviews after ive booked this hotel today! i am already very disappointed even i havent been there yet, i will be going on June with my mates, i did the organizing and now im worried... More
    1
    Vote
    Room Tips
    "the higher the better"
    Read review
    "We had a dual aspect room at the end of the corridor which was bright and quiet."
    Read review
    "Refurbished rooms are a must!"
    Read review