Food terrible, not enough staff , no clean towels, had to wait fir eggs to be cooked over 15 minutes, paying for pool , which we never have before , asked fir cocktails at bar , staff didn’t no how to make one
We booked this hotel as it was near where we were and stayed for just one night. We have stayed in plenty village hotels and chose this one over Warrington. The decor in the room and the layout etc especially the bathroom was nothing like the others. Felt very old and shabby. There was rusty screws on the walls in the bath/shower that served no purpose and we took our young daughter with us to find that there were road works being completed outside out room which kept us up most of the night. No staff made us aware of this. As the hotel was full nothing could be done. Very disappointed
The best asset that this hotel has is its staff!! They are absolutely amazing! Must be so hard working in such a pre-historic hotel! I can only describe the bedrooms as poor quality hostel accommodation! The carpets are so ‘worn’ there’s little point trying to remove the coffee and beer stains. The whole place needs a major re-furb - from the paper thin bedroom walls (every breath and cough can be heard clearly from the next bedroom) to the antiquated furniture. The bar meals and drinks’ prices are ridiculously charged (£4 for a small bottle of water and £105 for a basic meal for one adult, two children!). The helpful reception staff arranged for a refund for our first night - same with most of the first floor bedrooms, since two young ladies were fighting in the corridor for part of the night until they were arrested and taken into custody. The staff deserve to be working in better hotel facilities so why doesn't the Village Group invest in this hotel? Got to say first and final stay at a Village Hotel anywhere!…
It may seem odd to 'review' a place I haven't been to - but there is a reason. In April I made a booking for two nights in July. The date of my trip changed slightly so I cancelled - saying I was re-booking immediately for the following week. Payment was taken. I was told that the terms of my booking meant there could be no 'free' cancellations or alterations. I politely pointed out that we were talking about something three months in the future. That cut no ice.. I emailed the CEO of the group but had no acknowledgment let alone a reply. So a lot of money has been wasted. Needless to say, this Group is off the list of my company's preferred accommodation providers.
The rooms were clean but the noise disturbed your sleeps, the food was good, the staff were polite and made you feel welcome. Breakfast was great. The access to the bar was nil as all the tables were reserved for non paying guests to watch a football match, forced to sit in the reception area.
We returned to the village hotel for our wedding anniversary as we got married there 7 years ago. Wow things have really changed! Our room wasn't ready at the 3pm check in time. When we were given our key and told our room was ready, we arrived to find the room in the middle of being cleaned. The cleaning staff were very apologetic and accommodating, unlike the front desk staff who seemed 'clueless'. We were told we would receive a £50 voucher for dinner and we were given £40. The food in the restaurant was overpriced, as previously stated in reviews, but delicious nonetheless. Although the bed was comfortable, the room was too hot and stuffy and the noise from a party downstairs felt like we were lying in the middle of a night club (and went on until about 12:30am) thus making the stay less than restful. Breakfast staff were accommodating despite us being late for breakfast. We were not given an apology when we complained about the music at 12am, instead were told that we could change rooms if we wanted to. We will not be returning to the village hotel ever again, what a shame!…
My daughter and I stayed at the Village Hotel in Liverpool for one night. We could have been 'okay' with the ancient bedroom furniture, the rusting bath fittings, the overpriced menu, the music all night and the too hot room if it were not for feeling like the staff got a real excitement buzz out of treating us badly. I regret not reading previous reviews before we booked as the experience made it hard to enjoy our city break. I would not stay at the Liverpool Village Hotel or any Village Hotel in the UK again.
Rooms dated an basic compared to other village hotels , service in bar shocking waited for twenty minutes to get served then every time going back the bar was the same understaffed an the staff that were on were new an learning !
Looks like we had a good night looking at "seasides review" Thanks for jogging my memory of the best wedding night we could have asked for! Hotel was brilliant! Highly recommended for weddings! 10/10 seaside u need a good seeing to lighten up buttercup! Me and my new husband where swinging from the light shades all weekend 💃💃💃
Cozy hotel a little too far from Liverpool. Nice pub/ restaurant. Good fond. A lot of noise from other guests that made it difficult to sleep. The beds are very comfortable. The room was very nice. We missed a refridgerator.