Last weekend I stayed at this hotel as part of my sisters bridal party. We chose this hotel as it was close by to where she was getting married. My sister booked 7 separate rooms for us all, a suite for herself and 6 standard rooms for the rest of the party. The suite was amazing, very spacious, nice sized sitting area, large bedroom and bathroom. It was the perfect space for a bridal party to get ready in. All other rooms were a great size too, the beds we’re comfortable and had everything you needed for a one or two night stay. The standard rooms however are slightly dated, for example I did notice a few stains on the carpets, the bathroom grouting was slightly grubby and the windows in the rooms where hard to open and hard to get them to stay open. But overall this wasn’t an issue and wouldn’t prevent me from staying here again. The breakfast was nice with a good selection of pastries, cereals, fruit, full English etc. But my main reason for writing my review is for the 2 lovely ladies on the reception desk, Sarah and Michelle, who were both VERY helpful and nothing was too much trouble for them! When checking into the hotel, we had a lot of bags, and somehow the filter off my hairdryer had fell off unbeknown to me, until later when I came to dry my sisters hair I realised it was nowhere to be seen. I went down to reception and asked Michelle if anyone had perhaps handed it in and thankfully she had found it herself but threw it in the bin as she didn’t realise what it had come off. But thankfully she went through the bin and got it out for me, as I said previously nothing was too much trouble and I was able to use my hairdryer again to dry my sisters hair and get her ready for her wedding 😅 so a big thank you to Michelle and Sarah for making our stay a great one! I didn’t get the man’s name who worked behind the bar but he was also very polite and helpful. All in all we really enjoyed our stay and getting ready for my sisters wedding at this hotel and would recommend the suites there especially for bridal parties etc. Thank you and see you again in the future 🙂…
Michelle at reception was incredible to both me and my 12 ye old son The many staff on the bar were just superb … kind ,caring compassionate what a breath of fresh air I’m blown away My sons Dad died NYD this year so I had to bring him with me Beyond touched at the kindness and care of all the staff we came across They all couldn’t do enough to make us feel welcome and safe These staff need proper recognition of their obvious skills and personal interest in making guests comfortable 🙏🥰🌈
Hotel is great. Great use off facilities gym and swimming pool very clean and large rooms for the price. I would also like to say the reception staff Michelle and Emily were amazing very approachable and friendly very well mannered from start to finish. Their knowledge is impeccable and went above and beyond to make my stay very pleasant. They were amazing. The bar staff also my stay was great. I WOULD SOOO RECOMMEND. I will be back for sure. Thanks again.
My partner and I recently attended a wedding in the marquee and we had a great time. Our room was spacious, the food was lovely, we had a really good stay. But what stood out to me was the waitress Sian. Whilst we were about to tuck into our starter she came and offered to rock our new born in her pram so I could enjoy my food. We have been to several functions and no one has ever offered to do that. She was so lovely, explained that she was DBS checked and just took out little one for a little walk so we could enjoy our meal, and actually let us feel like ourselves again rather than just Mum and Dad. It was really refreshing for someone to pay that much attention to detail. We had a great night and Sian came and had a dance with our kids and just generally looked after all the guest so she’s a credit. We all had a great night…
We recently attended a wedding and from start to finish it was fabulous. Sian was waiting on our table and she couldn't do enough for us all. Table service, playing with the children,getting everyone dancing at night, she was a joy to be around and really got the atmosphere going. We didn't stay over as we live local,but the hotel seemed great
Overnight with work colleagues. We were all in suites, but they’re not exciting. The bathroom was disgusting. There was moss on the bath panel, black mouldy shower head, broken floor tiles …worst of all a very slow draining basin with a revolting unclean waste. Stained carpets and holes in the curtains. Amazingly, the bed was comfy and I slept well. The food was poor for dinner and breakfast was an ok buffet. The conference room was musty. This place needs real investment and a deep clean.
Lovley friendly staff in the leisure facilities we had a lovley relaxing swim used the steam room and jacuzzi so relaxed after it staff gave us info on becoming members After we went to the bar were we met the lovley michelle who bent over backwards to make sure we was sat were we was cool and comfy and even opened the window for us and gave us water as it was a warm day today .michelle made sure my parner michelle had nothing with nuts and or nothing was comtaminated she was washing and geling her hands she was so friendly helpfull and accommodating and made us feel so welcome and relaxed
Nice facilities - swimming pool, jacuzzi, sauna and steam room. Saunas are single sex though in changing rooms so couldn't go in together. Service was great. Kylie was our waitress both nights. Very friendly.
I am writing this review on behalf of my mum and Nan who came to mercure haydock hotel for afternoon tea which myself and my partner had organised as a replacement Xmas gift. They both absolutely loved their afternoon, when I spoken to them they had mentioned that the staff were absolutely lovely and friendly, my Nan went as far to say it was an 11 out of 10 😂 they also mentioned the atmosphere was amazing, even with a wedding on in the lounge. As they were leaving they didn’t realise they needed a code to get out of the car park so when they returned there was a queue at reception but a member of staff helped them by getting the code so they could be on their way.
Very pleasant welcome at check in and a spacious, clean, comfortable room. The hair dryer was missing but was quickly replaced when reported to the staff. One small niggle was the fact that the two bedside lights could not be operated independently. Very pleasant bar area for an evening drink. A perfectly acceptable place for our overnight stop.