We recently celebrated my 70th Birthday here with family and friends, Kay couldn’t have done more to help us prepare and organise things for the night. The party itself was wonderful, the food excellent and the service really good we were so well taken care of. Many of our family and friends stayed over for a night or two, we all had a really lovely time. Thank you 🙏
We stayed here for one night recently at a great price. The rooms were small but clean and tidy. Staff friendly and check in was quick. Beds comfortable and a great location. This room was priced the same as your Travelodge/Premier Inn and this was nicer than recent experiences with both of them.
We stayed for one night on 18/06 arrived at 2 (check in time) to be told rooms werent ready. We were attending an event so this was inconvenient. Receptionist was yawning and looked like she wasnt in any kind of uniform. Rooms okay nothing special - bed was comfy though. Breakfast next day wasnt the best poor choice and availability of items - then we were told the restaurant area was closing so could we leave
I stay in BW hotel a fair bit but it’s not for the food !! Now I’ve had some rubbish put in front of me on many occasions but this was absolutely terrible. In fact nothing on the plate was good. Nothing, peppercorn sauce got sent straight back as it was the usual milky effort and I’m not even going to mention the mushrooms. They needed a priest and the steak I ordered medium was as we done as could be. I’m sure the chips had been cooked at least 3 times. So best western you really need to lift your game. Breakfast is ordinary at best. But if you like your sausage black on the outside and raw inside you’ll love it. Gym is ok but no where near a fully equipped gym as advertised Rooms are nicely appointed but shower water pressure is poor in both rooms I stayed in. Why can’t these places get it even half right. I’m absolutely bewildered at the volume of people staying here but not many people eating( no surprises there).…
We visited for afternoon tea in the Laura Ashley Tea Room. The room is lovely - very elegant, and with views over the garden. The tea was superb - sandwiches really fresh and scones to die for! Loads of clotted cream too. But what made it was the service from ALL the staff, both managerial and waiting staff. They couldn’t do enough for us, were so thoughtful and attentive. They should all be congratulated. Really really good.
Visited here having booked a spa break and overnight stay. The spa isn’t really a full spa but a treatment room, outdoor hot tub and an inside sauna, there is no pool or place to leisure once you have finished your spa day. There is a small relaxation room but this could fit 4 guests in at one time at best. That being said, the treatments at the spa were excellent- we all had massages and found them very good. The hotel itself is quite dated and we often found it unclean in places, cobwebs etc. We were disappointed there was no lunch menu available in the day only sandwiches which were pricey for what they were. Service also wasn’t the best. The evening meal however was delicious and couldn’t be faulted, plenty of choice and good value for money. Overall would eat here again but would be reluctant to call this a true spa day.…
I stay here regularly with work (once a week since February) and I find the hotel hit and miss, but I still return as it’s convenient place to stay and it’s at reasonable price. Good points , staff always friendly , rooms always clean, ample parking, Wi-Fi good coverage. Could improve, I don’t want to say that there is too much wrong with the hotel but I find the quality of food inconsistent, it’s definitely going worse over last few weeks to what it was back in February/ March. Also the limited menu has not changed over the time I stayed here, the stroganoff off the special was a welcome chance last time I was there. Breakfast advitised for 6.45 but it’s pointless going down before 7.00 as they are really ready! On my last visit , they had no orange juice, hash brown or brown sauce, on one day but the did on my 2nd morning this week. What I have noticed is that there is a high turnover of staff at the hotel and this has to play a part in the lack of consistent in my stays here. Gym very limited, i would t get too excited if you’re packing you kit!…
I had my wedding at the Southcrest Manor Hotel last week and am just over the moon with how everything went. The staff (particularly our wedding co ordinator Kay) were accommodating of my needs as an autistic person and had everything running smoothly from start to finish. The hotel itself is beautiful with rooms that suited all of our guests, the grounds are gorgeous and we actually spent a great deal of our time outside because of how lovely it is! At the bar they ran out of my favourite alcohol but it was only 5 minutes later that they got my attention to say they'd got some which was brilliant too. Overall I couldn't be happier with my stay there especially for such an important event!
Hotel was great and good value being part of a wedding guest package , our room was lovely ( we upgraded to an executive room ) However breakfast was disappointing there was not much choice and it was poor quality
So , I turned up 2 hours before check in and had such a warm reception on arrival with good laughs and jokes , i was offered complimentary coffee and a great seat in a conservatory area overlooking some beautiful gardens. Then i found out my room at been made up early :) I had a great afternoon walking the large outside space with great garden features, i used the gym with adequate equipment to serve any needs and even had a sauna and jacuzzi before my meal. The whole stay has been a pleasure for me i will rebook here and recommend it to others without hesitation. Also the breakfast staff are wonderful and it was a young girls first day i found her pleasant and nice and hope she relaxes into the new role perfectly