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The Craiglands Hotel

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Traveller (221)
Room & Suite (72)
Dining (6)
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Overview
  • Excellent29%
  • Very good25%
  • Average18%
  • Poor15%
  • Terrible13%
Travellers talk about
“groupon deal”(31 reviews)
“old building”(29 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,123)
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361 - 365 of 1,116 reviews
Reviewed 27 October 2015 via mobile

The communal areas are okay and the breakfast was fine. However, our room was very run down and disappointing. On arrival, our room was very cold. We put the radiator on full and went out for approximately 2-3 hours, hoping the room would warm up....More

1  Thank DaniiB1991
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 1 November 2015

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness, our maintenance team fixed the issues in the room you were staying once they were made aware, although everything is PAT...More

Reviewed 24 October 2015

Just had afternoon tea. The young lady (sorry, I forgot your name) had been catering on her own all day and provided a fabulous afternoon tea for myself, my husband and our five year old grandson. The food was delicious, plentiful and very good value...More

1  Thank DenS839
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 1 November 2015

Dear Guest Thank you for taking the time to write a review. I am delighted that you enjoyed your visit and afternoon tea with your Husband and Grandson. It was a pleasure to hear that Julia was attentive, I will pass on your comments to...More

Reviewed 20 October 2015

Poor customer service, in particular on departure. No water from hot tap during peak 'getting up' time. Couldn't have a wash or shower. Poor lighting in car park - we arrived late on in the evening so car park was busy ended up at far...More

2  Thank ElizabethAspin
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 22 October 2015

Dear Guest I'm am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating the issues you encountered. We are planning to redevelop the car parks but this can only...More

Reviewed 16 October 2015 via mobile

myself and my husband recently visited the craiglands hotel, and what a disgrace it is, never in my life have I have being served at the bar by a very rude girl, she was clearly incapable of the job and looked gormless, secondly twice throughout...More

4  Thank Aman R
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 20 October 2015

Dear Guest I am sorry to hear that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 01943 430001 or gm@craiglands.co.uk to...More

Reviewed 14 October 2015

We thought the hotel was nice and the room and view from it very pleasent, the breakfast was also very nice and freshly cooked. The downside was the evening meal we had, not so much the food which was quite acceptable, but the service given...More

3  Thank Droity
Response from TheCraiglandsHotel, General Manager at The Craiglands HotelResponded 16 October 2015

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and would like to discuss this with you in person. Please could you contact me on 01943 430001 or gm@craiglands.co.uk ,...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$81 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$81 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (221)
Room & Suite (72)
Dining (6)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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Tarn P
23 February 2018|
AnswerShow all 4 answers
Response from stevenjul | Reviewed this property |
10 to 15 minutes walk ,about half a mile
1
Vote
Sarah B
29 October 2016|
AnswerShow all 4 answers
Response from TheCraiglandsHotel | Property representative |
Dear Sarah It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
0
Votes
Room Tips
"Avoid the room(s?) such as 124 with walk-in shower only. The bathroom is cramped and the basin is very small."
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"Worth paying a little extra for an executive room"
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"Go executive."
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"Avoid 127. 122 is good but is over the wedding reception room so is noisy. 128 is good and quiet. 127 &..."
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