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We were very very disappointed during our stay. We were attending a family party nearby and this hotel was a good location for us to get there easily.
I began to get ready an hour before I had to leave, unpacked and was pretty happy...More
We received a warm & polite welcome on arrival. It was short lived when we were informed the lift was out of service. wouldn't be a problem, however, I am disabled, we were given a room that was accessible (my husband informed the hotel I...More
Very welcoming. Our room overlooked the Moors what a wonderful view.
Large bedroom, dressing room and good size bathroom with the best shower we have used in a long time. The location is wonderful for Ilkley Tow centre where you will find a famous tea...More
Me and wife had breakfast this morning at the hotel and they was two young girls called Emma and Lucy who helped me, Emma was on the night before and still cheerful along with Lucy who served us the morning before who was also very...More
We stayed here two nights because our MG rally was leaving from and returning to this hotel. The room was clean and comfortable, the staff were friendly, there was a wedding on but it disturbed us not at all. However the breakfast was really disappointing....More
Response from TheCraiglandsHotel, Guest Relations Manager at The Craiglands HotelResponded 4 days ago
Thank you for taking the time to tell me about your experience here at the Craiglands Hotel. I am sorry that the breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. I will be passing on your...More
Response from TheCraiglandsHotel | Property representative |
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a... More
It is true we have had quite a few mixed reviews recently, the hotel is investing allot of money into the bedrooms and public areas and this has been on-going for some time. Unfortunately guest who have a negative experience are more likely to leave a review, than a guests who have a good experience leaving a review. I can assure you my team are working hard to give all guests and positive stay and will try to assist with any issues raised during a guests stay.
I would love to have you and your family back to the Craiglands, should you wish to book please contact Claire on through the hotel number and she will ensure you are looked after.