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I came to this hotel with family total with 7 rooms. I came here alone with the hotel limo as I was coming different flight with family.
After I got off from the car, the driver just pointed out the direction and not bringing me...More
Thank Rosanne T
Response from Tales H, Manager at InterContinental Xishuangbanna ResortResponded 1 May 2018
Dear Guest,thank you for your time to share your experience with us，I am very sorry for the inconvenience caused to you because of our problem.We will continue to improve, according to your point of view.Hope to see you again in your next trip in Xishuangbanna!
Once upon a time when it was built, this hotel must have been really good. It’s a sprawling property and has the feel of a Bali resort. The rooms are really large.
But overall it now looks old and out of favour. The service is...More
Response from Tales H, Manager at InterContinental Xishuangbanna ResortResponded 25 April 2018
Dear Valued Guest,
Thank you for staying at InterContinental Xishuangbanna Resort! We understand your feeling about our hotel facilities so we are already starting to re-new and maintain some of facilities and appearance. Meanwhile, we will improve our efficiency to make your stay more comfortable...More
We are gold IHG members and up until now trusted the IHG brands. This hotel has great staff who try their best, however the level of training and management fall short in all most all areas. We left after a one week stay feeling over...More
1 Thank Masajate
Response from Tales H, Public Relations Manager at InterContinental Xishuangbanna ResortResponded 8 October 2017
Thank you for your time to write comments to share your experience with us, Your observations and opinions are well appreciated, as theyenable us to assess the standard of our facilities. We'vecommunicated with the room,restaurant and GYM.We look forward to welcoming you back to...More
We came to stay for our 18 year wedding anniversary, and we're treated so kindly and made to feel very special from the attention received.
It is a very beautiful hotel, the suite we stayed in was huge with a gigantic bathtub. We loved sitting...More
Response from tales h, Manager at InterContinental Xishuangbanna ResortResponded 29 August 2017
Dear Guest,thank you for your time to share your experience with us, We are very glad to know that our staff and service helped in making your visit enjoyable,it's our great honor to serve you! Hope to see you again in your next trip in...More
stayed here for four night as a long weekend with the family.
very relaxing resort with a lot of restaurants to choose from. Great Spa and Health centre, with a good gym for an early workout.
Disappointing was the number of outdoor pools were not...More
Management response:Responded 8 April 2017
Dear Guest, Thank you for staying in InterContinental Xishuangbanna Resort four night and It's our great honor to serve you and your Family member! Thank you for your time to write comments to share your experience with us, hope to see you again in your...More