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All reviewsfull kitchenbedroom suitesesame placebusiness parkfront deskrooms are hugebusiness tripquiet neighborhoodmarriott propertiesoutdoor poolgreat staysitting areayogurtthe staff was friendly and helpfulthe room was nicebed was very comfortableproperty
We attended a family wedding and chose this Marriott to stay for 1 night thinking that it would be like all the other Residence Inns we have used in the past. This is obviously a franchise that isn't overseen by Marriott as it is sub-standard....More
1 Thank Sunshine587
Response from Maureen D, Manager at Residence Inn Philadelphia Willow GroveResponded 11 October 2017
Thank you Stephanie R for your feedback. I apologize for the condition you found our grounds to be in. This is definitely not up to our standard and I appreciate you taking the time to inform us of your feedback. I can assure you that...More
We only used the hotel to hold a sales meeting in and did not sleep there. It is a very nice, clean hotel and they seem to take pride in it. We had the pleasure of dealing with Brooke at the front desk and we...More
Thank Ron D
Response from GMWillowGrove, General Manager at Residence Inn Philadelphia Willow GroveResponded 4 October 2017
Dear Ron D,
I sincerely appreciate you letting us know of your experience with our Meeting Room last week. It is always nice to get positive reviews about our hotel amenities and staff here at the hotel. I'll be sure to pass on your comments...More
I had stayed there for 2 weeks for business trip. Overall the stay was good. Nice big room with decent kitchen set up. House keeping were good too.
Breakfast was ok but could add more variety to it. Also, i feel they should add more...More
Response from GMWillowGrove, General Manager at Residence Inn Philadelphia Willow GroveResponded 5 September 2017
Thank you for your generous comments regarding your recent visit and in particular, about our staff. I will be sure to pass on your review to our Housekeeping team.
I also appreciate you letting us know of your breakfast experience. We follow the...More
What a breath of fresh air. Our family spent two nights at this town house feel hotel and enjoyed every minute at it. There is a basketball hoop, gym and pool. On select days there are mixers and other events in the main building where...More
Pros - lot of restaurants in the area, outside pool and basketball court so fun for families. Check in was easy and pleasant. Room was clean. Gentlemen that tested the pool water, replaced towels, etc, were very pleasant and professional to the guests.
Thank Jen C
Response from GMWillowGrove, General Manager at Residence Inn Philadelphia Willow GroveResponded 16 August 2017
Dear Jen C,
Thank you for taking the time to review our hotel on your recent visit.
First, I appreciate the kind words about your check in and our associates who take care of the pool area.
Please accept my apology over any cleanliness issues...More