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Quality Inn & Suites Hershey

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Traveller (53)
Room & Suite (29)
Dining (6)
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Overview
  • Excellent21%
  • Very good23%
  • Average12%
  • Poor13%
  • Terrible31%
13 Feb 2018
“Stay for Women’s Conference”
4 Dec 2017
“Nice clean place to stay”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (360)
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1 - 5 of 360 reviews
Reviewed 4 weeks ago

I have never dealt with such rude and horrible customer service with any other hotel I have stayed at. I called in to make a reservation and the gentleman on the other end was so rude and impolite. I could not understand him too well...More

Thank Ljc2717
Reviewed 4 weeks ago

I checked in Sunday, March 18th, 2018, at 4pm for a business trip. My boss booked the hotel, so I didn't have a say in the matter ahead of time. I was the first one in the entire hotel to check in. The parking lot...More

Thank AVTechtraveler2385
Response from ushmacpatel, Manager at Quality Inn & Suites HersheyResponded 3 weeks ago

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 10 March 2018 via mobile

On Thursday afternoon March 8 we observed a customer at the front desk arguing with the general manager. It was terrible. The customer had to call the POLICE to get an extra key to get back into her room. The manager appeared to have lost...More

2  Thank mj2112
Response from ushmacpatel, Front Office Manager at Quality Inn & Suites HersheyResponded 11 March 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We do not give room key to anyone how ask for any room. We do take a ID to make sure you are the guest for that...More

Reviewed 6 March 2018

If I could give this a zero, I would. Stay away from this place as the owner/manager is a crook. He played games with our reservation, moved it to a week later than we planned without our approval and without telling us. We happened to...More

Thank theeverharts
Reviewed 13 February 2018 via mobile

The hotel wasn’t anything fancy, but we weren’t in the room very much. Room and bathroom were clean. Staff was friendly. The beds were comfortable and breakfast was ok. I would stay there again if only for a short visit.

1  Thank Sarah B
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$87 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$87 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (53)
Room & Suite (29)
Dining (6)
Pool & Beach (2)
Family and Play Areas (1)
Questions & Answers
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monica c
26 November 2017|
AnswerShow all 3 answers
Response from TERRY_C | Reviewed this property |
Don't believe you can smoke inside. Breakfast was not good. Even the coffee wasn't refilled unless you asked. Then more had to be made. Lavatory off lobby you wouldn't want to use either.
0
Votes
jb9707
13 July 2015|
AnswerShow all 3 answers
Response from WinstonWorldTraveler | Reviewed this property |
Though I had many issues with this hotel, I can tell you there were no bed bugs in the room I inspected. I would recommend inspecting the room you will stay in before checking in and lift the covers off the corners of the... More
0
Votes
Room Tips
"Pick a room at another hotel!"
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"do not stay here"
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"Don't stay here"
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"Don't get one on first floor....too loud"
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