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About
#5 of 27 hotels in Hershey
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award. The Hotel Hershey is also one of The Official Resorts of Hersheypark, alongside Hershey Lodge and Hersheypark Camping Resort. Guests at each of our resorts enjoy the value, convenience, and special access of our FREE resort benefits.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Golf course
Tennis court
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Table tennis
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand films
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Centrally Located
Languages Spoken
English
Location
64Somewhat walkable
Grade: 64 out of 100
15Restaurantswithin 1 km
4Attractionswithin 1 km
100 Hotel Road, Hershey, PA 17033-9507
Getting there
Car HireSee all Hershey car hire
2803Reviews59Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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+1
Hotel Hershey was beautiful.The staff was wonderful.we only stayed one night but it was wonderful. We had stayed at The Hershey Lodge in March and were very disappointed. Hotel Hershey is so much better. The grounds are spectacular, wish we had more time to spend there. The hotel inside is also beautiful.The resturant Circular has a great breakfast buffet and the restaurant overlooks the grounds.It was amazing and our server Rose was the best. We had a great time even just for 1 night.We can't wait to go back.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: It is quite pricey and when Hersheypark is open very busy.
Make sure to visit Hershey...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Hotel is clean. Staff are amazing. Every amenity is easily accessible. Starbucks coffee. Rooms are bright. Directly across from Hershey Park and Chocolate World. Fritz the Bellman is the best. Restaurants are top quality. Filet Mignon is amazing. Brunch is offered and has an endless number of options in a beautiful, picturesque room. Smores and much more offered at night. Waterpark is amazing. The Poolside Help are also amazing, their chicken Caesar salad and tea are fabulous.
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Date of stay: July 2022
Value
Location
Service
Room Tip: You will Not find a better Hotel in Hershey
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very respectful staff, spa services were great ro service was good, I would go a little later on the year next time because all the flowers hadn’t bloomed yet. Overall stay was great will do it again.
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Historic side of the hotel quieter then newer areas
Okay for African American women to visit alone
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 1 week ago
Thank you for your recent visit and very kind review. I'm thrilled to hear that you enjoyed your stay and I truly appreciate your positive feedback. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a birthday party here. The service was first class and the food was delicious. Chocolate martinis are a must and worth it. The location and historic hotel are just amazing. There are beautiful vistas in every direction. The decor in the main hotel brings you back to the 1920s. Indoor swimming pool is 5star. The onsite gym has all the workout equipment you can dream of and they loan disks for the disk golf that traverses the property. This is a great place for a weekend or a days outing.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Pricey but you pay for 5 star and exclusive access.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 4 weeks ago
Thank you for your recent stay and for choosing to celebrate with us. I truly appreciate your kind feedback. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can’t say enough nice things about this resort. There is so much to do on site, and the restaurants and overall dining options are exceptional. The room size is a bit small for today’s standard, but it’s not obnoxiously small so it does not bother me. The rooms are beautiful and clean. The staff was very friendly and helpful. The pool opened at 7 AM which was very flexible and allowed me to enjoy it - it is lovely. We will definitely be returning for a longer trip!!
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 25 Apr 2023
Thank you for taking the time to share this wonderful review. I'm thrilled to hear that you enjoyed your stay at The Hotel Hershey. I truly appreciate your feedback and look forward to sharing this with the team. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The actual stay was pleasant, and it was nice to have restaurants and shops in the hotel. The stay was going great until we had to shower and noticed there was mold in the shower. I didn’t believe it was first, but swabbed it with a q-tip and it did transfer. I reported the mold to the front desk but was asked if I wanted to have housekeeping come up and clean it or if I wanted to change rooms, at this point, we just got back from the park and my husband was already asleep (I wouldn’t dare wake him after a 6 hour drive from Ohio). The way this was handled was like this is a common occurrence and just didn’t sit well with me. I wasn’t compensated for this inconvenience, and we just dealt with it and slept with the windows open (No fan in the bathroom to reduce the moisture). Who knows where else this mold is growing. For a room that was $398, I expected cleanliness. I definitely won’t be visiting this location again but for those that do, check your bathroom FIRST! …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Check for MOLD!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 25 Apr 2023
Thank you for your recent visit to The Hotel Hershey and for sharing your review. I appreciate your feedback, both positive and constructive, and regret to hear about the challenges you experienced. We would welcome the opportunity to discuss your stay in further detail, if you would please call our Guest Relations Manager, at your convenience, at 717-534-8843. I hope we have the opportunity to restore your faith in our service promise.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice experience at one of the cottages. The room and bathroom are spacious, the fireplace was perfect for a chilly morning. Wish it had been warmer, otherwise the porch and chairs would have been great. Definitely enjoyed Hershey Gardens. On site food at the Harvest was a bit disappointng. The cottages are pricey.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 25 Apr 2023
Thank you for your recent stay and for taking the time to share your review. I appreciate your feedback, both positive and constructive. We hope to have the opportunity to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Woodside Cottages which was overall a nice stay. For the amount of money we paid per night, we wish that we could have slept better but the family above us had children running around non-stop. It seems like the buildings should have been built for concealing sound better. Or consideration could have been given to keep a couple upstairs vs under a family. Especially since it seemed like there was plenty of cottages available. The front desk staff and housekeeping staff were great. Overall the hotel has quaint charm but is very dated and not in a sweet historic way. Glad we tried it but will look for something more aligned with the price next time.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: If staying in the cottages, ask to not be in the ground floor. There is also no mini-fridge...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hershey Entertainment Resorts, General Manager at The Hotel Hershey
Responded 18 Apr 2023
Thank you for your recent stay and for taking the time to share your review. I appreciate your feedback, both positive and constructive and will share this with our team. We hope to have the opportunity to welcome you back again in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The greatest place in PA to visit We go there 3-4 times a year for the past 30 plus years Always great food and service The family from young to old cannot wait to return If they made a cottage condo. We are all in
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Date of stay: April 2023
Value
Location
Service
Room Tip: Very relaxing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at the Hotel Hershey this past weekend for our daughter's birthday. We have been coming to the hotel at least once a year with our children for the last 10 years. Since the pandemic, the elegance, class, and most of all customer service of the hotel has declined significantly. For example: -There is never a "welcome back" greeting -You are not greeted by your name -When we checked in the woman at the front desk barely made eye contact with us. She handed us our room keys, but never explained the tickets to the Hotel Gardens or Museum, just handed us 2 other sheets of paper which turned out to be a property map and hotel activity list for the weekend. -The bellman who delivered our bags did not orient us to the room or ask us if the room was satisfactory. -By far, the WORST interaction I had was with the concierge. I approached her about switching a dinner reservation time at Harvest from 815 to 745 that evening. Without even checking, she just stared at me blankly and said "they're booked." I then asked what about Circular? She again responded "they're booked too." Never even checking. I was so mad that I called Harvest directly and they were easily able to switch our reservation to 745. Complete laziness on her part. -When I checked out, the woman at the front desk never asked "did you enjoy your stay?" "how was everything?" Not even a smile. -The overall attitude of most staff is "meh". They do not act like they are working for a 4 star hotel, more like a Holiday Inn. Clearly, better staff training is needed. The positives are the grounds are still beautiful and well maintained. The shuttle to the park is very convenient and runs frequently. Our chocolate martininis from the Iberian Lounge were delicious. Lastly, we still had a very good time at the amusement park celebrating our daughter's 8th birthday!! …
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
ALSO KNOWN AS
resort hershey, the hotel hershey
LOCATION
United StatesPennsylvaniaHershey
NUMBER OF ROOMS
276
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Claim Your ListingTHE HOTEL HERSHEY - UPDATED 2023 Resort Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about The Hotel Hershey
Which popular attractions are close to The Hotel Hershey?
Nearby attractions include Hershey Gardens (0.4 km), Tanger Outlets Hershey (1.0 km), and Hersheypark (1.5 km).
What are some of the property amenities at The Hotel Hershey?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Hotel Hershey?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Hotel Hershey?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to The Hotel Hershey?
Conveniently located restaurants include The Circular, Harvest at The Hotel Hershey, and Trevi 5.
Are there opportunities to exercise at The Hotel Hershey?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Hotel Hershey?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hotel Hershey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Hotel Hershey?
Many travellers enjoy visiting H. A. Hartman & Son Storage (15.0 km).
Does The Hotel Hershey have any great views?
Yes, guests often enjoy the park view available here.