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Very poor air conditioning system that dosen't eliminate humidity. Stale odors present in hallways and room the whole time. Drains plugged in Bathroom upon arrival ruined 1st day.
Great staff very helpful and courteous, special thanks to Brenda M, server. Maintenance staff excellent.
Since 1994 this Hotel has been one of our "favorite" vacation getaways! A lot of the staff has changed but the service we get from all of the employees has continued to be excellent! The rooms have all been upgraded in the past couple years....More
Thank Ralph L B
Response from matt_F_and_B, General Manager at Holiday Inn Harrisburg-HersheyResponded 26 March 2018
Dear Ralph LB,
I am so pleased that our hotel has been one of your favorite vacation getaways since 1994. The staff works hard to make sure our guests are well attend to. They will be happy to hear your kind words regarding the hotel,...More
The lobby was beautiful. The parking nearest our room was full so we went to the back of the hotel, entrance D. There is not a lot of lighting here and after checking out our room decided to move our vehicle, just as a precaution,...More
We were on a touring holiday with a group of friends and stayed for 2 nights.
This is a very big hotel so you have to walk around a lot of corridors. The restaurant was good and food tasty. The mudslide cocktail was good. Tim...More
Decent hotel. Staff is friendly.
Nice set up for indoor pool and hot tub.
The hotel restaurant does not have great service. Excessive wait times for food. After an hour of waiting I had to send my family onto the room and get our dinner...More
Response from AmbermReilly, Guest Experience Champion at Holiday Inn Harrisburg-HersheyResponded 5 days ago
Thank you for taking the time to provide us with your feedback. I am pleased to hear that our staff was friendly and that you enjoyed our indoor pool. I would like to apologize for the inconveniences you experienced with our restaurant. I...More
Yes, they offer room service from the restaurants. I believe the TV channels are just your basic cable package. Also, if you are interested in the casino, ask for the casino rate. They offer a shuttle over to the casino... More
Yes, they offer room service from the restaurants. I believe the TV channels are just your basic cable package. Also, if you are interested in the casino, ask for the casino rate. They offer a shuttle over to the casino. The Winner's Circle saloon had really good wings, if your into wings. Hope this helps.