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Extended Stay America - Philadelphia - Exton

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39 Reviews from our TripAdvisor Community

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Showing 39: English reviews
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Dallas, Texas
Reviewed 4 weeks ago

I have stayed at this hotel two times, each time between 2 to 3 weeks. Please be reminded here that that this is not a five star hotel. At the same time, I have stayed at way worse places in the same price range, so I was actually pleasantly surprised by the room furnishings and design of this hotel. I...

Thank olgahi2u
Manager_11525, Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that my staff meet your expectations and I will share your comments during our next team meeting. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 27 December 2016 via mobile

The room was ok. No hot water in the morning, the drains were clogged in sink and shower. Hallway smelled like smoke. They don't have ice, vending and there is no coffee in the room. The continental breakfast was coffee and granola bars. Will not stay here again. Would rather spend a little more for a lot more at a...

Thank 673lorir
Manager_11525, Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is regrettable. We are very sorry for your experience. As this hotel’s assistant manager, I can assure you that I have taken the requisite steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate...

Reviewed 3 December 2016

Having many small problems becomes a big problem. The beds aren't comfortable. The toilet sticks and the seat is loose. The shower curtain was a foot too long and very unsanitary. The dog across the hall was incontinent so my room had a strong urine smell. The heating unit didn't work well and was noisy. Overall, a very uncomfortable stay.

Thank barbaradetz
Manager_11525, Manager at Extended Stay America - Philadelphia - Exton, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your experience and as this general manager, I can assure you that I have spoken with my team about the odor and maintenance issues, which will be rectified. Thanks to your feedback, we can continue to work on providing...

Reviewed 19 November 2016

stayed in hotel for 2 weeks, it was not cleaned atleast once. While my reservation was for two weeks, I was checked out after one week and a housekeeping guy came to clean the room while I was inside. Inspite of cleaning the room, that guy left the TV remote under a bed-sheet which I found when I was sleeping....

Thank surya v
Coatesville, Pennsylvania
Reviewed 14 October 2016

First the positives.. Affordable, We needed to stay 17 days. And this hotel takes pets,$25/night for the 1st 6 nights per pet! After the 6th night, the pet fee is waived, $94.95/night for double bed "suite" that has small kitchenette, sink,2 burner stove & microwave. All housewares are available at front desk upon request. Sink has no stopper to do...

Thank Jackie M
Manager_11525, Manager at Extended Stay America - Philadelphia - Exton, responded to this review

I appreciate you taking the time to write such a detailed review of your recent stay. I am glad to read that you were pleased with Briana and the value in your room. It was disheartening to read that we were unable to provide you with a fully satisfactory stay; however, I am so pleased that you were happy with...

Reviewed 14 September 2016

Room was filthy. Toilet paper roll was empty. The fridge had food in it. Windows were so dirty the view of parking lot wasn't even clear. The "blanket" is basically a second sheet that looks to be from the 80-90s. Carpet is filmy. This place is totally disgusting. Will NEVER book at an Extended Stay America again. Front desk staff...

Thank M8380SCangelam
Reviewed 1 August 2016

It took twenty minutes for someone to get to the front desk when I arrived. My room had awful ventilation and every time the person in the next room smoked they might as well been in my room. It smelled bad and was dirty, so much so that I had to run to the local Target and buy cleaning supplies.Everything...

2Thank Owen D
A TripAdvisor Member
1 review
Reviewed 31 July 2016 via mobile

I stayed here for one night. The entire hotel smells like cigarette smoke. My room was dirty. There was a soda bottle, candy wrapper and cup on the floor near the bed when I checked in. The smoke detector was falling. Huge hole in bathroom ceiling. I felt unsafe on the first floor near the parking lot. VERY LOUD. I...

Thank A TripAdvisor Member
Lewistown, Pennsylvania
Reviewed 3 May 2016

My wife and I recently stayed here and it was a pleasant experience. I had to take my wife to a doctors office in Bala Cynwyd,pa , but did not want to stay real close to the city.After checking hotel sites and prices, I decided on extended stay America because of the rates and what I seen as the room...

Thank Butch L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to read that we were able to exceed your expectations and provide you with exceptional customer service! I’m glad that you enjoyed our comfortable rooms, convenient location, and our fully equipped kitchens. The staff and I would like to thank you...

Leicester, North Carolina
Reviewed 14 February 2016 via mobile

The hotel is supposed to provide coffee pots for every room. But they tell me they are on order. When I asked if they would use the big pot from the grab and go breakfast to make a pot they refused. I mean seriously?? Why can't they just make a pot of coffee or find me a dang coffee pot!

1Thank whenfrogsfly82

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Golf course
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Philadelphia - Exton

Address: 877 North Pottstown Pike (Rte. 100), Exton, PA 19341
Region: United States > Pennsylvania > Exton
Price Range: €74 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Exton 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Exton
Extended Stay America Exton
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Questions & Answers

Questions? Get answers from Extended Stay America - Philadelphia - Exton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room with uneven numbers as this will face away from the road and towards trees.”
 of 5 bubbles olgahi2u, 26 Jan 2017 | Read review
“second floor away from elevator”
 of 5 bubbles barbaradetz, 3 Dec 2016 | Read review
“READ THE REVIEWS! There are nicer rooms a street over”
 of 5 bubbles Class4You, 15 Jan 2015 | Read review
“Get a room away from lobby to avoid smell from trash room.”
 of 5 bubbles thunderguppy, 19 Oct 2014 | Read review
“Do not park in the back as the backdoor was broken the entire month of the stay.”
 of 5 bubbles 809susanm, 5 Aug 2013 | Read review
5 of 5