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I have stayed here for years and back in a previous career for several m-f weeks at a time 4 times a year. Staff was always great, lighthearted and professional. Breakfast is very good and this is a great value. Please note I was in a service related field and SELDOM give 10's.
The hotel was very nice and service was good. My boys liked the pool, but were a little disappointed there wasn’t a hot tub. There was a few popcorn kernels found under the dust ruffle of the bed (which we didn’t eat) but otherwise seemed clean.
Decided to head up to Erie from Pittsburgh for the weekend. I asked for a room on the upper floor away from the elevators. I was provided with a very clean and quiet room. The service personnel were very helpful and friendly. No problems.
The guest room was clean, and nicely appointed. The bed linens, pillows and comforters were very nice. The bed was actually comfortable, and the extra pillows was a nice touch. The bathroom shower head had mold on it, and the ceiling vent was cover in dust.
I booked a king suite with a jacuzzi for my fiancee and I for our anniversary. The customer service was terrible "minus one employee". The main jets in the jacuzzi were broken/I had to clean it before using because there was dirt in the bottom, king bed was very uncomfortable, bedside table was filthy, pillows were the size of decorative pillows "not made for comfortable sleeping", and the room was too hot "even after setting the temp to 67°/air would not stay on". I paid over $200 for this crap! It was a very unpleasant stay, to say the least. I will never book with this company again.
Response from Megan H, Guest Relations Manager at Wingate by Wyndham Erie
Responded 19 Sep 2018
Taylormaid1224, Thank you for taking the time to tell us about your stay at our hotel. We are sorry about the state of your tub and night stand. Had we known about these issues, we could have resolved the issue immediately. I'm also sorry to hear that you did not enjoy our brand new Simmons mattresses, as most guests enjoy the support of a more firm mattress. If you require any further assistance, please reach out to the hotel directly at 814-860-3050. Yours in hospitality, Megan
The Wingate by Wyndham offers world class accommodations as well as first class customer service. We provide you with a deluxe hot breakfast from 7am until 10am, indoor heated pool, 24 hour …Morefitness center, business center, and sundries shop. Our room offer you wired and wireless high speed internet service, flat screen TVs, in room safes, alarm clocks, as well as mini-refrigerators and microwaves. We have great rates, packages, and specials that we offer. Book direct to receive the best available rate. We do offer price matching as long as we can validate the rate. One all inclusive rate at one great price! Less
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