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The Panoramic Getaway

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Anachal-Munnar Road, Chithirapuram, Munnar 685565 India
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Traveller (892)
Dining (46)
Room & Suite (40)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#5 of 23 hotels in Chithirapuram
Location
Cleanliness
Service
Value
Travellers' Choice
The Panoramic Getaway as the name suggests has spectacular views on the outside and is even more beautiful to look at from the inside. It's a one of a kind creation that brilliantly combines Nature's beauty with our sustained focus on guest's supreme comfort. Two top quality restaurants, Two heated swimming pools, a fabulous Ayurvedic wellness Spa, and ultra high speed WiFi make PG the only hotel property around Munnar with an international appeal.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Car hire
Meeting rooms
Spa
Rooftop terrace
24-hour security
Concierge
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Seating area
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mountain View
Languages Spoken
Hindi
610Reviews14Q+A100Room tips
Traveller rating
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Popular mentions
Ganesh Kumar wrote a review Oct 2020
15 contributions10 helpful votes
very good hotel. friendly staff. amazing kerala food. Underground restaurant is blessed with amazing view and great chefs.. try parota with stew ! the swimming pool is heated and has an infinity view. worth every moment
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Date of stay: November 2019
Value
Location
Service
1 Helpful vote
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Response from Sona Bennett, Owner at The Panoramic Getaway
Responded 11 Oct 2020
Well....since we are closed for over 6 months I assume that you stayed with us in 2020 BC. (Before Covid). Thanks for the appreciation. Sona Bennett.
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John wrote a review Mar 2020
1 contribution
Me, my wife and four of our friends stayed here from march 8 to 10. The hotel experience was fantastic. The rooms where great with a marvelous view and we really enjoyed the food. We had a wunderful morning walk through the tea plantagen with Mr. Bennet and he set us up with a driver, Mr. Tutu, who showed us around Munnar. Mr. Tutu also took us safely to Fort Kochi. We can really recommend both the hotel and Mr. Tutu.
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Date of stay: March 2020
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Response from Sona Bennett, Owner at The Panoramic Getaway
Responded 1 Apr 2020
Dear Mr John, I am double grateful to you for this fine review which helped us in two different ways. First of all you set the record straight by detailing who we are and secondly your review helped to steamroll a particularly vile review put in there by a particularly sick mind who never set foot here. So, immensely grateful to you. Bennett sends his regards to you..and hopes that you are all doing good and are in your homes safe and well. Best regards Sona Bennett
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Passport48403 wrote a review Mar 2020
5 contributions9 helpful votes
Everything noted in the title of this review is 100% true. The main thing you need to know is that the owners of this place are bullies and a dark shadow looming over you stay and post stay (see aggressive review responses by them). They act like thugs and treat guests like money grab opportunities, laying a trap during checkout by producing outrageous bill alleging everything from scratched walls, room cleaning, early check in, late checkout etc. They will surround you and seal the exits until you pay. And when you write critical reviews, they will maul you with their responses to you reviews. And privately, they’ll harass and abuse you by emails and messages. If this is your idea of Munnar vacation, then stay at this motel by all means. Otherwise, avoid it like rabies ridden plague. They place is mediocre motel style, false advertising notwithstanding. It is not five star as owners claim and has no license for it. It is noisy, few feet off main highway, and it far from town center or places of interest forcing you to use their outrageously exorbitant hotel car services. Breakfast is cold, and late. Coffee was never served despite reminders. Restaurant staff are untrained and underpaid amateurs, owners are professional cons.
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Date of stay: March 2020Trip type: Travelled with family
2 Helpful votes
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Response from Sona Bennett, Owner at The Panoramic Getaway
Responded 22 May 2020
See, Mr.Passport , I cannot stoop to your level and try and answer you in your "special" style. Me and 80 staff members do an honest job here to the best of our abilities. If matters were the way you described it then we would have had 450 terrible reviews and 10 excellent ones. Fortunately its the other way around. Evidently, you are wrong in your assessment. However, such hostility..??? Very rare indeed. But guess what? I checked your profile and found that out of the total 5 reviews you have "contributed"" 3 were ""terrible"" reviews..!!! 3 terrible out of only 5..! This is sick. and you know what you need...? Treatment. Take it as a sensible advise from a bully friend. Sona Bennett ( Owner) Stop Press : We have found out how you came to know about us...How you managed to write this ...t without ever visiting the hotel . !! You read few of our "terrible"" reviews...And compiled one from your side...right ? Sitting wherever you are...! Brilliant. But your cover is blown and Passport 48403 is REVOKED. Like all cowards ( who write stuff to malign people and institutions,hiding behind false names ) you can start running now.
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DavidM_54_13 wrote a review Mar 2020
Halifax, United Kingdom18 contributions6 helpful votes
Stayed 2 nights recently and cannot fault the hotel at all, having read some of the previous reviews I'm not sure its the same hotel, reception staff were great, room was marvelous with extensive views, 2 pools both heated, food was excellent, especially breakfast, it was our favorite hotel in India and we were sorry to leave.
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Date of stay: February 2020
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Room Tip: all rooms seem to have good views
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Response from Sona Bennett, Owner at The Panoramic Getaway
Responded 4 Mar 2020
Dear Mr David , what you have described here is usually true with us however things can also get out of line once in a while. As is the normal tendency with such things, they get highlighted disproportionately. We understand this fact and so try and derive as much positives out of such situations than worry about any loss of face. After all , unlike many, our reviews are true to the core and real. That is more satisfying than anything else. Besides, we always get someone like you to set the records straight at the end of the day. That brings me to the happy part of thanking you profusely for the huge encouragement and for sharing with the world the " usual " PANORAMIC GETAWAY experience. Best regards Sona Bennett
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Lina E wrote a review Feb 2020
Kuala Lumpur, Malaysia2524 contributions157 helpful votes
+1
The room was large with a balcony that looked over the mountain. Breakfast buffet has good varities with choices to order omelette,  waffle and pancake. The view from the balcony was amazing. There is also a game room in the fourth  floor that has a table tenis,backgammon and other games.  This floor has also an infinity pool and a small gym.   While the hotel view and facilities were great, however two things really spoiled our stay namely the quality of the coffee and the behaviour of the reception staff. The coffee was so bad,really undrinkable at both the breakfast buffet and the cafe.  I ordered a coffee latte and it was bitter and has nothing resembling  a coffee latte at all. I prefer  coffee and aparently the hotel staff prefer to serve their clients   tea! Based on their response to my earlier review of this hotel on another platform. specially green tea as it is supposed to be more healthy, thus imposing their choices on their clients! Unheard of approach in hotel hospitality!! Food prices in the 2 restaurants are reasonable but we tried the pizza and it was tasteless. The reception staff are not professional and don't know how to interact with clients. We wanted to reserve a car from Munnar to Kochi and we gave them the name and address of the hotel in Kochi. She gavd us a higher price than the initial one we were given by another staff and when we asked why she said because we were going to Fort Kochi though we have already told her that our hotel was in Marine drive, her response was"just in case you change your mind and go to Fort Kochi instead, we are adding RS 500". She actually accused us of lying. When my husband asked her why she is insisting we are going to FK, she raised her voice and said she doesn't know Kochi and the car cost and she is only giving an estimated price based on the distance on google map!! That was unprofessional. We would expect a better response specially that the hotel has its own cars for renting out. We were quite upset by this interaction and we booked a car from a tour agency for a less cost and a much better car than the hotel offered us. What is more, the recepionest called us later to say that they can give us a car for the initial price they told us and  reiterated again that the price is only valid if we were not going to Fort Kochi! It was not only unprofessional, but downright rude.    
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Date of stay: February 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from Sona Bennett, Owner at The Panoramic Getaway
Responded 28 Feb 2020
Dear Lina, At the outset my apologies for the inconvenience caused while assisting you with a taxi to Cochin. Though a meeting with the concerned staff is needed to fully grasp what transpired I guess some misunderstanding did occur in quoting the rates. Trust me to get to the bottom of this and take corrective steps wherever required. Good to know that you got a better car for a lower price from another agency. That's a rarity and if that was always the case we would have been out of business a long time ago. In 99% of the times it is wiser to go for the hotel's taxi though with the taxes getting added up it might cost bit more.Coming back to the other points I see that you liked most part of your stay with us. Thanks for the appreciation. Will certainly try and work on the coffee . However for things such as coffee taste and liking can be quite subjective. I have seen the most adamant ones carry the ingredients with them. Do not get me wrong if I suggested Green Tea to you. Its because Munnar is endowed with Tea Gardens and there is no harm trying the local flavour. If you found that "IMPOSING" i don't know what to say. And thanks for the "highlight" on hospitality. We learned a lot from it. Well...what became a disappointing experience for you is equally disappointing to us too. Yet it produces one positive. Learn from the disappointment. First lesson learned: Never mention Fort Kochi.. Sona Bennett
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PRICE RANGE
US$100 - US$139 (Based on Average Rates for a Standard Room)
LOCATION
IndiaKeralaIdukki DistrictMunnarChithirapuram
NUMBER OF ROOMS
55
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Frequently Asked Questions about The Panoramic Getaway
Which popular attractions are close to The Panoramic Getaway?
Nearby attractions include Tea Gardens (5.3 km), Kalari Kshethra (0.6 km), and Punarjani Traditional Village (1.5 km).
What are some of the property amenities at The Panoramic Getaway?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Panoramic Getaway?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Panoramic Getaway?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at The Panoramic Getaway?
Yes, free parking is available to guests.
What are some restaurants close to The Panoramic Getaway?
Conveniently located restaurants include Saravana Bhavan, Rapsy Restaurant, and Copper Castle - Restaurant.
Are there opportunities to exercise at The Panoramic Getaway?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Panoramic Getaway have an airport shuttle?
Yes, The Panoramic Getaway offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Panoramic Getaway?
Yes, dry cleaning and laundry service are offered to guests.
Does The Panoramic Getaway offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.