We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My daughter and I stayed at this hotel from Sept 18-20, 2015 and was a late arrival due to travel distance. I stay at Staybridge from Savannah to Albuquerque and usually very nice. This was the dirtiest Staybridge I have ever seen. Check In was...More
3 Thank Sherry J
Response from IHGCare, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 8 October 2015
Dear Sherry J,
Thank you so much for sharing your experience with our hotel. We would like to apologize for the overall inconvenience you had with the cleanliness of our property. We would like to follow up on this situation that is why we have...More
We arrived about two hours early, so our room was not ready, but we were allowed to drop our luggage with the desk clerk, Shiraz, who made sure our luggage was in our room when we returned.
Our handicapped accessible suite, with roll-in shower, was...More
I was skeptical after reading so many negative reviews but found the hotel very nice. You're not staying in or paying for a 5 star place. Starting at the front desk, we were warmly welcomed. Our room was a king studio and it had plenty...More
I had a reservation at another hotel in the area because The Staybridge was booked solid when I had tried to reserve a room online the week before. Upon arrival at this other hotel, I was appalled at the appearance of the grounds and room....More
Arrived at this hotel with another couple at 2:45 p.m. Check in is at 3:00. Our rooms were not ready. So we sat for 15 minutes in the lobby. There was only one woman at the front desk and she was being overwhelmed by a...More
1 Thank Julie S
Response from IHGCare, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 15 September 2015
Dear Julie S,
Thank you for taking the time to share your experience with us. I deeply apologize for any inconvenience you may have experienced at check in and with our housekeeping services. Although I would have preferred you had a better stay, I appreciate...More