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My room at the Staybridge Suites had a fairly strong smell. I'm not sure what sort of smell it was. But I didn't like it. The carpet and couch were old and kinda nasty looking. The ceiling and walls let in a good bit of...More
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 23 August 2017
Thanks for letting us know about your experience and opting to stay with us. I'm deeply bothered to know that there was an unpleasant smell in your room and issue with its maintenance. This is certainly not what we want for any of...More
Nice hotel that was pet friendly. All rooms are suites with private bath. The staff went above and beyond to meet our needs and were very pleasant. The room was clean and the bed comfortable with plenty of pillows! The hotel serves a decent continental...More
At first, I found the manager Sam very helpful in accommodating us in regards to a personal request when we reserved a room for the night. Unfortunately our special needs son's seizure meds were left down at the Jersey shore and we didn't realize it...More
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 28 July 2017
Thank you for your review and for bringing your concern to our attention. I understand that part of your stay did not go as planned and regret the inconvenience you have experienced with your left medicine in the Jersey shore which prevented you...More
Was looking for a hotel where we could take our 2 toy Yorkies. They were accommodating with that since they were only 4&6 lbs. the room wasn't bad except for the couch and the shower needed to be scrubbed better but other then that the...More
Thank Dawn R
Response from IHGService, Guest Relations Manager at Staybridge Suites East Stroudsburg - PoconosResponded 22 July 2017
Hi Dawn R,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our room. However, I was concerned to see that you were not impressed with the couch, shower cleanliness,...More
Just returned from vacation stay with wife here.
Very clean, great bed, terrific friendly front desk service, delicious breakfast, nice kitchen in suite
Pool pretty cold, a/c in room is set at high so you cant get the room to be really...More
Response from zoilar332 | Reviewed this property |
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and... More
To my knowledge, I never heard about ID being requested by staff to anyone during our STAYBRIDGE Suites Family Reunion. Of course, some of us booked Suites with extra rooms, and a sleeper sofa for some family members, and staff was very helpful providing extra pillows, towels, blankets and toiletries. It isn't clear to me if the hotel is collaborating with any other hotel nearby, as far as sharing any type of services. We shared a very special moment honoring our parents, and speaking for myself and extended family, we are thankful to the STAYBRIDGE Suites staff for finding the time to assist us every day to make us feel at home.