We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsthe club loungepittsburgh airportpreferred guestshuttle driverclean hoteltop floorordered room serviceoatmealcomfortable bedthe entire staffmeeting roomfree shuttlewould stay here againpark and flygreat roomgreat customer servicewonderful hotel
Used their "rest and fly" package overnight before an early morning flight. Hotel and restaurant were wonderful. Staff was outstanding. Shuttle ran like clockwork. And free parking while we were gone. What more could you ask.
First, let me say that we have stayed here for the past several years prior to a winter vacation. We travel with friends every winter to a warm location and won't stay anywhere else prior our departure. The Sheraton is our go to hotel for...More
1 Thank Tami P
Response from Barbara M, General Manager at Sheraton Pittsburgh Airport HotelResponded 15 March 2018
Dear Tami, on behalf of entire team thank you very much for your TripAdvisor review. We pride ourselves in our friendliness and Park and Fly. So glad that you too had a positive experience. Yes, Frank is a gem. Thank you and see you next...More
Had a great experience. Staff was super friendly. Rooms were kept neat everyday. As someone who has worked in hotels and hotel management, I couldn’t compliment them anymore. Nancy the bartender and Sarah the waitress were phenomenal. They made sure I was taken care of...More
Nancy and Sara were the best bartenders/waitresses i e ever had at a hotel! They were so much fun, which is what we needed after a long day of business. Our drinks never went empty and the food was delicious! Frank was our shuttle driver...More
Response from Barbara M, General Manager at Sheraton Pittsburgh Airport HotelResponded 1 week ago
Dear Keihuynhlmt, thank you very much for your comments via TripAdvisor. And thank you very much for recognizing our staff who provided great service. Nancy and Sara are definitely fun and great associates. Frank is a true professional. We are very fortunate that they are...More
-Staff is friendly
-Lounge breakfast was fresh & sodas / snacks stocked 24/7
-No room upgrade for platinum SPG
-Room itself is small, dated and worn
-Hallways, elevators and other public spaces dirty / worn
-Not all that close to airport...More
Thank samuel g
Response from Barbara M, General Manager at Sheraton Pittsburgh Airport HotelResponded 2 weeks ago
Dear Samuel G, thank you very much for your comments on TripAdvisor. Your feedback allows an opportunity to share the positives with our staff and learn from the negatives. We are very sorry that no upgrade was available. We have been very busy and regret...More
The staff at the front desk stare right at that coffee pot in the lobby. They aren't always attentive to the coffee pot, I've noticed. Your room has coffee, though, but you will have to make it yourself and wait about 2... More
The staff at the front desk stare right at that coffee pot in the lobby. They aren't always attentive to the coffee pot, I've noticed. Your room has coffee, though, but you will have to make it yourself and wait about 2 minutes for the brew.