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They don't clean the rooms while you're there, which is odd. You have to request kitchenware, not in room. Towels are not replaced and kind of Skanky. Staff is lovely. It's great if you're doing a multi day tourney at parx (which I was )....More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 13 August 2015
The feedback provided in your review is much appreciated. I appreciate your comments about our staff; however, I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available...More
Great location - close to food establishments. Personnel friendly and courteous. Easy checking in and checking out. Clean and organized. Relaxing colors and décor. Room were well kept and well stocked with toiletries and towels.More
Thank John L
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 14 August 2015
Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I truly appreciate your comments regarding our friendly staff, convenient location and comfortable rooms. Thank you again for...More
Made a reservation for two nights for Parents, one of which needs a walker and handicap facilities. Called hotel num directly, more than once, stating that we had two important needs and spoke to two different employees, both of which confirmed our needs, which were:...More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 11 August 2015
I appreciate you bringing your experience to our attention. Please accept my sincere apologies that your room type was unavailable upon your arrival. To uphold our company’s high standards, we will work to make sure we are more mindful of our room inventory moving forward....More
This was the best extended Stay hotel that I have stayed in. Beautiful surroundings, clean and sparkling accommodations, friendly staff. I would recommend this hotel in a heartbeat. It is close to restaurants and almost across the street from a racetrack and casino.
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - BensalemResponded 10 August 2015
Thank you for your comments. It is so rewarding to read that you had a wonderful stay with us. I am proud of our staff and the great stay they provided to you. Thank you again for your kind words. The staff and I would...More
I was incredibly disappointed from the moment I walked into this hotel. I'm traveling for business and needed to request a let check-out. The Radisson down the road allowed me to stay until 3pm 3 weeks ago, but I was told here that check-out is...More
1 Thank Jenniferthirtysix
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 3 August 2015
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will work to make sure we are clearly communicating our amenities during guest arrivals...More
US$78 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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