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Extended Stay America - Philadelphia - Bensalem

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Extended Stay America - Philadelphia - Bensalem
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132 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - Bensalem
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Showing 131: English reviews
Reviewed 8 June 2015 via mobile

Good price ($69 per night) for a quick 2 day solo stay to sightsee and visit Parx casino and racetrack for the Belmont Stakes. Very convenient, just across the street about 1 mile from the casino and track. Plenty of restaurants in immediate area. Nice having a kitchenette and I did not mind not having the room cleaned since I...

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Helpful?
Thank Birthday911
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our clean rooms and felt safe during your stay. The staff and I would like to thank you...

Brooklyn, New York
Reviewed 28 May 2015

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does...

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Helpful?
Thank Havie1818
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our linens and our amenities were not to your satisfaction. In response to your feedback, I will make sure our linens are thoroughly inspected before they are placed in guest rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Washington DC, District of Columbia
Reviewed 7 May 2015

Pleasant staff that we laughed with. Conveniently located. VERY welcoming to our Rottweiler. I did read other reviews, so I knew to go to the front desk to ask for a coffee pot and coffee. They have signage by the bed, but it is a tad on the vague side and not in the kitchen. Just go to the front...

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Helpful?
Thank Ann H
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and accommodations. The loud noise you are referring to was our washing machine that was off balance. We have fixed the problem since you stayed with us. Thank you again for sharing your experience with us....

Bensalem, Pennsylvania
Reviewed 29 March 2015

I have never experienced a complete lack of regard to customer satisfaction until now! Extended Stay Americia claims they clean each room weekly and they do...WEAKLY ! I arrived after My weekly cleaning to find the bed a only made up, not linins changed , NO BATHROOM CLEANING, only towels changed and no one ran a vacume . I wish...

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Helpful?
Thank Greg M
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping is truly unacceptable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to all of our housekeepers and reviewed our cleanliness standards with them to ensure your experience...

Reviewed 15 March 2015 via mobile

So I stayed here not once but twice never again. I remember grabbing breakfast with my husband and one of the staff members just kept staring at us the whole times is if we weren't allowed to take anything . And we had a late check out the manager and her staff tried throwing out me and my family she...

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Helpful?
Thank darice12685
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. The service situation you described is unacceptable, and I sincerely apologize for your inconvenience. Your comments were reviewed by our staff, and I will make sure the customer service you recieved will not happen again. I really appreciate your bringing this to our attention. I invite you to contact me, at...

Branchburg, New Jersey
Reviewed 17 February 2015

Thought it was a little odd that for a hotel that has a kitchen in their rooms, no utensils, plates/bowls, or even a coffee pot were provided. These items were supposed to be requested at the front desk. But at the end of a long night, the last thing I wanted to do was have to deal with the front...

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Helpful?
Thank AnnabelleG123
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I will pass along your concerns to the rest of the team. I would like you to know that we removed the dishes to make it more convenient for our guests by letting...

North Babylon, New York
Reviewed 8 December 2014

I've stayed here twice now to play poker at Parx Casino. Both times the rooms seem fairly recently renovated and new. The kitchens were in good working order (though I only actually "cooked" the second time. The bathrooms were clean and pleasant. The beds were comfortable, though the pillows seemed a bit "random". The first time I stayed back in...

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Helpful?
Thank Dennis S
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the cleanliness and comfort of your room. I am pleased to read that our staff was able to accommodate your late check-in. Still, I do apologize that your room had an unpleasant odor. In response to your review, I will be working with my...

Reviewed 30 November 2014

I've been at this hotel for about 6 weeks. The staff is friendly, the room comfortable, spacious and maintained clean. Sharon the manager is always there to help with any questions about the area. Sue is there at the desk for a quick chat before I sign in for the night. The entire staff is here to make you feel...

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Helpful?
Thank AlbergoMan
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of your stay. We truly appreciate your comments regarding the friendliness of our staff. We are so glad to read that we made you feel at home. It is also great to know that our location was so convenient for you, and that you strongly recommend our hotel. Thank you...

Harrisburg, Pennsylvania
Reviewed 2 November 2014

I stay here at least two, three times a week through work. Everytime I come the rooms look like they haven't been cleaned for week, the towels are thin and stained and I have to check them over before I use them to find the least dirtiest. Most of the hotel staff are friendly. Although one lied to us they...

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Helpful?
Thank Simon B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that when you arrived the front desk agent explained that we did not have a smoking room available. As this hotel’s manager, I can assure you that I have spoke to the agent and reviewed our reservation and check-in procedures with them to ensure your experience...

Reviewed 14 October 2014

I travel about 40 weeks a year so I'm pretty seasoned on nice hotels, fancy hotels, nasty hotels and the hotels I choose to stay at. In this area I have choices and this is my choice. Sharon and her staff truly make you feel at home and welcome. I honestly can't think of anything to complain about. I travel...

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Helpful?
Thank Kerry A
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

It is so rewarding to read that you had a memorable stay with us. I truly appreciate your comments regarding our friendly and welcoming staff as well as our excellent location. I am so glad that we have been able to make you feel so welcome at our hotel, and that you and your dog will continue to stay with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Drive, Bensalem, PA 19020-2027
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: €64 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travellers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cooking facility, long term stay”
 of 5 bubbles 282allenl, 29 Oct 2016 | Read review
“Just very relaxing being on the third floor.”
 of 5 bubbles alexkT3451EF, 26 Oct 2016 | Read review
“go elsewhere”
 of 5 bubbles barbaradetz, 1 Oct 2016 | Read review
“Rooms on the end are more isolated than are other rooms.”
 of 5 bubbles 399jeffd, 18 Aug 2016 | Read review
“All rooms are about the same, if you stay on the first floor you don't need to use the elevator.”
 of 5 bubbles lkrause0, 21 Jun 2016 | Read review
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