We reserved a suite for us and our grandchildren. It was 2 bedrooms with a huge sitting room. Very clean but could have used an extra bathroom. Checking in was a challenge. We tried to check in 15 minutes early but was told room wasn't ready. Went back an hour later and it still wasn't ready. One person at the desk and line of people. One group was sent to an occupied room, so wd had to wait while they handled that. Needed more help.
Great location and there are some clear upgrades happening, but it seems to be straddling the line of nicely renovated and dated beyond reason. The staff is hustling and appear to need additional support from ownership as the chairs in rooms and AC are sub-standard in the extreme. We arrived and our room key did not work. Back to the front desk for key reset … still did not work. Turns out there was a person placed in our room by accident … and there were no additional rooms available save for the single she was supposed to occupy. They worked for quite a while to figure this out and we appreciate the effort. The woman in our room was in bed, so they moved her and cleaned the room for us to occupy. This took quite a while, but again, we appreciate the hustle on what was the hottest day of the year at that point. After all this, our family goes down to eat at the restaurant, but kids cannot be served after 9. Mind you, we arrived at 7:30 … so would have been plenty of time had they not made the mistake. It was an absolute hassle but we appreciate the effort and we still paid full freight on everything. How do we not get comped a meal? Or a drink? Or receive some grace on dining hours? Or some communication from front desk to kitchen staff on perhaps making our night less trash than it had been made? Seems like an easy thing to do in the hospitality business, but again, these staffers seem to be doing all they can to keep it going, so much so that the guest experience is not really on their mind. They are just trying to satisfy the very basics. There is a lot to like here, but it was a rough experience.…
We spent a night here recently. This motel is in a great location, overlooking the Columbia River. The outdoor pool is just above the river and if it hadn't been so dang windy we would have gone for a swim. The entire facility looks old and worn out and could use a renovation. Our room was fine, quiet enough to sleep well and comfortably. No major complaints, just worn out carpeting, chipped paint, etc. Clean enough.
our room had a yappy dog next door to it. the front desk people were harried and couldn't keep up with needs; we were told that they'd have coffee for us when we left for fishing early the next morning. there was no coffee. the pillows are not real pillows, they are some sort of smallish hard square things. the room REEKED of stale tobacco. the parking was convenient, the restauraant the Portage next door was convenient. the views were nice, but the room, meh- never again.
The staff here are amazing. Came here a awhile ago. Planned for one night. Ended up with a great deal for their suite so stayed another night. Had a fun night in the lounge with the locals. So when I planned my get away I planned it around coming back here. Same amazing staff great food. Remodeled lounge. Shout out to Kristi at the front desk. Shayla and Hope at the lounge. Steve G.