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BEST WESTERN Grand Manor Inn

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341 Reviews from our TripAdvisor Community

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Showing 339: English reviews
1 review
Reviewed 1 week ago

The room was clean, spacious, and comfortable. I loved the separate sink area for getting ready in the morning. We were able to work out too. The room was quiet even though we had the balcony on the street side. The staff was very kind and positive.

Review collected in partnership with Best Western

Helpful?
Thank Bunny S
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We are happy to have made your stay so pleasant. Thank you for the great review and we hope to see you again. More 

Redding, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

The experience at this hotel was awful!! I was in Eugene for a family member who was in the Riverbend hospital. I was told by the hospital that the hotel offered discounts to those with family in the hospital. THEY DO NOT!! I was told by the "assistant manager" that "we never agreed to anything. And besides, it is only... More 

Helpful?
Thank Debra H
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We thank you for taking the time to write your review. Rate increases are made aware to the guest at the time of check in and the guest signs the sheet before anything further. We are located in an area of high traffic during the University of Oregon's Duck games and all hotels in the area have raised rates. We... More 

Dallas, United States
1 review
Reviewed 25 October 2016

Excure me, am I bothering you?? I am trying to stay at your hotel but the staff seemed to busy doing other things behind a closed office door than help customers check in OR out. AND don't get me started on the computer/printer...please don't reuse printed emails just because the back of the page is not printed on, how about... More 

Review collected in partnership with Best Western

Helpful?
Thank Janet B
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

Could you please contact us regarding you exact issue, we never print any confidential information on any document that has already been used. We are more than happy to discuss the issue. More 

Beaverton, Oregon
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2016

This has been one of our go to places to stay when visiting the Springfield/Eugene area. The hotel has always been clean and comfortable to stay in. The hot breakfast is great and the beds are comfortable. The location is also a plus with many other food options to choose from and various gas stations nearby. It's also close to... More 

Review collected in partnership with Best Western

Helpful?
Thank mandiparr
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

Thank you for the great review, we are happy to have met your standards and we always strive to give every guest that same experience. More 

Omaha, Nebraska
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2016 via mobile

Decent hotel. Have nice balconies, although your just looking at parking lots and other businesses. Spacious room. Tv was a bit fuzzy. Above average breakfast. Downgraded as there were a few cleaning issues - towels stuffed in the pullout, a pill found by my 16 month old on the floor, and a dirty sham. Also a bit over priced, but... More 

Helpful?
Thank Richard H
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We appreciate your review and we apologies that you has some issues with your room. We have spoken to the staff that was responsible for the cleaning of your room and addressed the issue with them. More 

Jacksonville, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2016

We've stayed at this hotel every month for years. Since the latest remodel, it's just not the same quality. There is paint and trim missing. There are no towel racks. The water smells funny, kind of like tar. There was no clock in the room. The sheets were stiff. Two of the female employees we interacted with over the phone... More 

Helpful?
Thank soccer_nut5
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

Thank you for the review, we are aware of the missing items and have finally begun addressing all the little maintenance issues with the hotel. More 

Hannover, Germany
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2016

On our way to Seattle we needed a hotel that was close to the highway and we decided to stay at the Best Western Grand Manor Inn in Eugene. The hotel is located directly next to the highway and in an industrial area with a lot of supermarkets, fast food restaurants and other industrial facilities. The hotel itself is quiet... More 

Helpful?
Thank Dirk R
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We appreciate you choosing us over the other hotels in our area and are glad you were satisfied with the quality of your stay. Please visit us again on another trip. More 

Parksville BC
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 October 2016

Nice rooms but a tight parking lot. Good sized TV and a good fridge in the room, but the ice machine on our floor was not working so had to go down a couple of flights of stairs. Clean. The hotel has an elevator which is useful for hauling luggage in or out and the auto door helps also. The... More 

Helpful?
Thank Viking46
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We thank you for staying with us and appreciate the kind comments. Sometimes when many people use the ice machine, it takes some time for the ice quantity to replenish. More 

Coos Bay, Oregon
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 October 2016

its always the best place to stay for location and price. will never stay any place else for concerts, ducks game, close to mall and food and bus into eugene. Plus their rooms and beds are always clean and comfortable

Review collected in partnership with Best Western

Helpful?
Thank Les A
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We thank you for repeating your visits and are very happy to hear its a great stay every time. More 

Seattle, Washington
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 September 2016

When we checked in, I asked if there was a wine opener in the room. I was told there was not. I asked if I could come to use one at the desk. I was told that no one in the hotel had an opener "because people kept taking them." I was surprised that this was a customer service request... More 

Helpful?
Thank ajkagain
BWGrandManor, General Manager at BEST WESTERN Grand Manor Inn, responded to this review

We apologies for not being able to provide a wine opener as we rarely have guests ask for them. We will take this into consideration and create a checkout system for such items. Thank you for the suggestion and please visit us again. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Whether you're in town for an epic University of Oregon Ducks game or for TrackTown USA, our Springfield hotel offers a great location and value. Sacred Heart Medical Center is close to our Springfield hotel, so guests in town for an appointment or visiting patients can easily go to and from the center. Comfort is king here, which is why we offer oversized rooms with balconies so guests can take in the luscious Oregon pines surrounding the town. There's a microwave and refrigerator in every room, perfect for extended stays, and complimentary wireless and hard wired Internet. Our seasonal outdoor pool is the perfect place to relax on those warm summer days. Whether you're visiting the University of Oregon or nearby Cabela's®, our Springfield hotel is the perfect place to stay. From the Eugene Marathon to the annual Country Fair, there's always something exciting happening. Many guests at our Springfield hotel are in town for a University of Oregon Ducks football or the local track meets. Unique and innovative dining is famous in this area, and guests can take advantage of an abundance of options. It's a college town, which means boutiques and nightlife are both popular. Whether a day of shopping, Gastro-touring or exploring the local great outdoors sounds appealing, it's all just minutes away. Our Springfield hotel also hosts business travelers in town with the Union Pacific Railroad, Sacred Heart Medical Center and other local companies and businesses. Whether you're here for business, football or other leisure activities, count on us to provide you with a quiet, well-appointed room in a great location. We understand that you deserve plenty of space and a great value when traveling to Springfield. Book your upcoming stay at the BEST WESTERN Grand Manor Inn, the choice for the University of Oregon Ducks fans! ... more   less 

Additional Information about BEST WESTERN Grand Manor Inn

Address: 971 Kruse Way, Springfield, OR 97477
Region: United States > Oregon > Springfield
Price Range: €101 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Grand Manor Inn 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline and Travelocity so you can book your BEST WESTERN Grand Manor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Springfield
Springfield Best Western
Hotel Style:
#6 Romantic Hotel in Springfield
#6 Family Hotel in Springfield
#7 Business Hotel in Springfield
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Questions & Answers

Questions? Get answers from BEST WESTERN Grand Manor Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't make the same mistake I made. Don't stay here!! Dirty, old and unaccommodating!”
 of 5 bubbles 675debrah, 15 Nov 2016 | Read review
“Stay on the south end if a non smoker: for some reason you can smell cigarette smoke in north end rooms”
 of 5 bubbles soccer_nut5, 17 Oct 2016 | Read review
“Odd number rooms are quieter.”
 of 5 bubbles Viking46, 5 Oct 2016 | Read review
“King room on 2nd Floor was very large!!”
 of 5 bubbles mark260, 21 Sep 2016 | Read review
“3rd floor rooms are much quieter as there's no one over your head, and fewer guests in the hallway if they're not fully booked.”
 of 5 bubbles HappyWandererQ, 18 Sep 2016 | Read review
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