Be careful with this place. I booked a first floor room because I have an old dog and did not want her going up stairs. They booked me on the first floor but when we got there they had given our room to someone else and had put us on the second floor. Never offered us even a discount for their mess up. Not ok to change someone’s reservation with out even notify them you are doing it. I will not be back, ever!
I made the online booking paid deposit and rest was due at check in. Well, since they had my credit card details on file, they just ran the full amount of the stay , 3 days before my check in date without my authorization. When I called to object about their underhand practice they promptly canceled my reservation. Effectively stranding me 3 days before my trip and minus my deposit. I had to scramble to get alternate accommodation because they told me they will only do this if I had reserved through a 3rd party.
I accidentally showed up a day early for our timeshare in Long Beach. I hurried to find a place for us to spend the night as it was late after getting off work and driving to the coast. I didn't want to spend a fortune but wanted something nice. I ran across this. It looked great in the pictures but when we pulled up in the dark I thought to myself, "oh boy!" When we walked into the room I was shocked! It looked like a high end hotel. Very clean and updated. Hotel fridge, microwave, Keurig, liquid creamers in the fridge, real dishes and a view. A gas fireplace as well. Walking distance to the beach! Friendly staff! Reasonable price!
When they realized that there weren't all the furnishings or amenities in the room we rented, they acted like they didn't care. It was because of COVID, they'd been working on some of the rooms. They didn't offer compensation or anything. We won't be returning.
Our second stay here, it’s just a lovely small boutique hotel with a great location and great value. Our first stay we had the two room suite with full kitchen, hard to beat the oceanfront double balcony and full size fridge. We booked later this time and got the ground floor two queen room with jacuzzi...it was lovely! Comfortable in every way, still has a microwave and mini-fridge and the perfect glassware/utensils to make takeout easy. The tub was great for soaking and the ground floor patio made taking the dog out super easy. Love the doggie welcome basket complete with sheets, towels, bowls and treats. Staff are friendly and helpful and the location on the quiet end of the prom overlooking Tillamook Head is seriously unbeatable. Efficient and easy WiFi, cable and DVR player and gas fireplace made a rainy afternoon very enjoyable. We are so happy to have had the chance to return here for another rejuvenating weekend. …