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The Grand Hotel in Salem

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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
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546 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Mountain View, California
Reviewed 2 December 2014

Really 3 1/2 stars. I stayed in a Hampton Inn in Redding the night before and found myself comparing this place to the Hampton Inn (4 stars). Drove up Interstate 5... Stayed here as it had good ratings and was only "nice" hotel which had vacancies on OSU vs. UofO weekend football. Fairly basic room. Fridge in room... had to...

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Helpful?
Thank Sometravelor
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Sometravelor, Thank you for staying with us and reviewing our facility. We appreciate the comments regarding our staff, I couldn't agree more that they are fantastic! I am glad that the team was able to accommodate the request to get a "street facing" room, as you mentioned, about half of our traveler's prefer to be away from the street...

Santa Cruz, CA
Reviewed 26 November 2014

This is a very pretty hotel. The room was huge and very clean. I found the staff that I dealt with to be polite and efficient. I really only had three complaints. First, if you put a "do not disturb" sign on your door, it doesn't matter if you take it off early in the day. Apparently if the housekeeping...

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Helpful?
1Thank Rosiq
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Rosiq, Thank you for the comments, I appreciate the comments about our complimentary breakfast compared to your experience at the Sassy Onion. Our objective is to be able to offer enough variety and quality to serve between 200-300 guests on average. Regarding the Do Not Disturb signage, our policy is to check if a guest has changed their mind...

Eugene, Oregon
Reviewed 22 November 2014

My second time here in conjunction with a convention. I was picky about my room location and got exactly what I requested. Staff is friendly and helpful. Room are spacious, clean, and comfortable. This is one of the better hotel/convention facilities I have stayed at, they have it down perfectly. And the parking is free!

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Helpful?
1Thank jerrypj
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Jerrypj, We are pleased to see how satisfied you were with your stay. We do our best to make sure that requested room preferences are fulfilled and hope that the rest of your conference experience was equally positive. Hope to see you next time, Scott Snyder General Manager

San Jose, CA
Reviewed 20 November 2014

We have stayed at The Grand Hotel many times over many years. It is a real gem! We have always found the staff to be welcoming and efficient. The rooms are spacious, comfortable and clean, with high-quality linens and towels. The free wi-fi, complimentary breakfast and on-site parking are real pluses that you don't often find in hotels of this...

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Helpful?
1Thank charm8
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Charm8, Thank you for the great review! You've hit on so many of our key "selling" points when we are speaking with our potential guests. We are hoping that between the friendliness of the staff, the included amenities and our unmatched location in Salem, we are going to convince guests that this is the place to be. I'm glad...

Florence
Reviewed 5 November 2014 via mobile

if you're looking for a great hotel with a great value the Grand Hotel in Salem Oregon is the one for you. This hotel has everything you need at a very good price. The older building with upgrades throughout is very cool. Reminds me of a mini Waldorf Hotel. It's clean,it has great room amenities & the work out room...

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1Thank bluerhino44
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

bluerhino44, Wow, thank you very much. I'm glad you enjoyed our hotel, I'd just add that our staff hopes to help make each of our guests feel this same experience. This is Great! Scott Snyder General Manager

Kirkland, Washington
Reviewed 3 November 2014

I really appreciated how accommodating the staff was when I stayed here on my move between the Seattle area and Oakland, CA. My Mazda had a priceless hand built canoe on top, so it was overheight. I also had a bicycle on the back and lots of belongings in the car. Rather than insisting that I park on the street,...

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Helpful?
Thank Monica - Niki E
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Monica-Niki E, Thank you for the great compliment of our staff. We do encourage them to be empowered to make good decisions and have confidence. This bit of feedback will help them see that doing so is a rewarding experience. Hope the rest of your move was smooth, Scott Snyder General Manager

Bend, Oregon
Reviewed 25 October 2014

This is my second stay at the Grand, both visits were for business. My first visit I felt lost the first day. The free parking is a huge space so helpful tip #1 When you enter the space for the elevator be sure to look at the interior door and note if you entered on the east side or the...

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Helpful?
1Thank esc2bend
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear esc2bend, Thank you for the kind review and thoughtful tips for other travelers. I am sorry that we didn't help you feel more comfortable on your first visit. Salem has a very nice downtown, we want to help all of our guests experience it and hopefully find a locally run shop to do business. We hope to see you...

Washington
Reviewed 14 October 2014

The location is grand- right down town and walkable to shops, restaurants and park areas. The hotel itself is grand in size as in spacious public areas. The rooms are clean and comfortable and decorated in a "traditional" style. The Salem Convention Center is attached and can be accessed directly from the hotel. I recommend this location if you want...

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Helpful?
1Thank sitesea
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Sitesea, Thank you for the review. We feel that our location and facility are certainly unique to the Salem community and we hope to deliver an experience that our guests believe is a value. August was the busiest month we've had in our 10 year operation, room type availability may have come into play. Next time you plan to...

Seattle, WA
Reviewed 12 October 2014

I'm not quite sure why this hotel gets such high ratings! We just stayed in room 350 which is a jacuzzi suite with a view of the parking structure. We booked as a part of a wedding block. For $240, I feel like the quality of the hotel should have been better. The room smelled like bad cheap perfume. The...

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Helpful?
3Thank 555Travelbug555
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear 555Travelbug555, Thank you for the feedback regarding your visit. Weddings can be very stressful, we do our best to reduce that stress. We will review our procedures to ensure that our team is communicating both with guests and coworkers. I hope that the wedding ceremony was memorable. Thank you, Scott Snyder General Manager

Reviewed 12 October 2014 via mobile

This hotel was an amazing place to stay. The rooms were up to date. Very clean. The staff was extremely friendly and went out of their way to make sure our stay was perfect. Thank you Grand Hotel out stay was even more enjoyable. We would stay here again without question.

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Helpful?
1Thank ramage2006
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Ramage, Thank you for the great review,we really appreciate the recognition for our staff! We look for genuinely friendly people that we can teach how to work in a hotel setting. I will share your comments at our next Employee meeting. Thank you, Scott Snyder General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated Hotel Accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Region: United States > Oregon > Salem
Price Range: €154 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
Hotel Style:
#1 Green Hotel in Salem
#3 Romantic Hotel in Salem
#3 Family Hotel in Salem
#3 Business Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel in Salem staff and other travellers.
1 question
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San Francisco, California

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Questions? Get answers from The Grand Hotel in Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room near the elevator, as it is a long walk to some rooms. The suite is worth the money for the extra sleeping area and privacy.”
 of 5 bubbles 1rialta, 9 Jan 2017 | Read review
“Ask for an upper floor with a street view.”
 of 5 bubbles CrowdAvoidance, 4 Jan 2017 | Read review
“Best night sleep the whole trip”
 of 5 bubbles Msalexhill, 25 Oct 2016 | Read review
“They do have a microwave and a fridge”
 of 5 bubbles TimothyJ746, 18 Oct 2016 | Read review
“upper floors are better as are the rooms to the west and away from Front Street”
 of 5 bubbles joanw8461, 17 Oct 2016 | Read review
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