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The Grand Hotel
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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsconvention centerbentley's grillfree underground parkingdowntown locationwillamette universitystreet noiseliberty streetbreakfast buffetrooms are largeplace to stayhotel restaurantattending a conferenceoatmealsitting areaearly checkstate capitolking suite
The price is quite high and the flat screen TV's are very small. The price to watch an in room movie has gone way up. The 'still in theatre' movies are old and cost $19.99. The restaurant on premises is high priced. The food is...More
Thank Mary S
Response from Scott S, General Manager at The Grand Hotel in SalemResponded 1 November 2017
Dear Mary S.,
Thank you for your comments. We do utilize a company to provide the in room movies, I will happily pass along your comments for consideration. Regarding our menu at Bentley's Grill, the Chef recently adopted an approach to help keep the menu...More
I attended a conference here. The hotel provided healthy (and not-so-health--your choice) breakfast items at a very nice buffet breakfast. The rooms were large with good wi-fi. It was easy to get back and forth to the connected convention center.
Thank LOMike
Response from Scott S, General Manager at The Grand Hotel in SalemResponded 31 October 2017
Dear LOMike,
We are glad that you had a successful visit, we hope to host you for future events or even a getaway.
Scott Snyder
General Manager
We stayed at the Grand Hotel recently, after not having stayed there for a few years, and we were reminded how much we love this hotel. The rooms are beautiful, the lobby is gorgeous, the breakfast is incredible and the location is perfect. We walked...More
Thank softballmom72
Response from Scott S, General Manager at The Grand Hotel in SalemResponded 31 October 2017
Dear softballmom72,
Both Raeha and I were very happy that we had the opportunity to assist you, we appreciate the kind words. The renovation that we did last Spring did do a very nice job of refreshing the property.
Thank you,
Scott Snyder
General Manager
Enjoyable two nights at The Grand, spacious rooms, clean and presentable with toiletries, tea and coffee facilities, mini hairdryer, refrigerator and air conditioning. The staff are very friendly and always willing to assist no matter what your query’s are. Free parking in the basement which...More
Thank Trisch I
Response from Scott S, General Manager at The Grand Hotel in SalemResponded 23 October 2017
Dear Trisch I,
Thank you for wonderful comments. I am happy that you discovered some of Salem's great local venues while you were here.
We look forward to any future visits,
Scott Snyder
General Manager
This hotel is nice but no better than a Holiday Inn Express. The price was over $200.00 for one night. We stayed for our 27th anniversary. The occasion for our visit was on the receipt but not even a Happy Anniversary, hope you enjoy your...More
Thank Sherry D
Response from Scott S, General Manager at The Grand Hotel in SalemResponded 20 October 2017
Dear Sherry D,
I apologize that our team did not make more of an effort to highlight your special occasion, 27 years is a big deal. When a guest goes out of their way to tell us why they are visiting, whether for a class...More
BRarterR,
Thank you for the inquiry. Our pool, spa and fitness room hours are from 5:30am-10pm each day. Salem does have a couple of 24 hour type gyms, they would be accessible by driving as they are at least 2-4 miles... More
BRarterR,
Thank you for the inquiry. Our pool, spa and fitness room hours are from 5:30am-10pm each day. Salem does have a couple of 24 hour type gyms, they would be accessible by driving as they are at least 2-4 miles away. Our staff could assist with locating them for you if interested.
Response from HappinessIsFree | Reviewed this property |
It is less than a mile from the Capitol building. It would be a beautiful place to stay for the eclipse if they have rooms available. There were no balconies in the rooms I stayed in there, however there is a park across the... More
It is less than a mile from the Capitol building. It would be a beautiful place to stay for the eclipse if they have rooms available. There were no balconies in the rooms I stayed in there, however there is a park across the street, on the river that is open and without obstruction of large buildings.