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The Grand Hotel in Salem

The Grand HotelUS$165*
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#3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Grand Hotel in Salem
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579 Reviews from our TripAdvisor Community

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Showing 572: English reviews
Grants Pass, Oregon
Reviewed 30 June 2015

Traditional hotel with adjacent restaurant, convention center, and free underground parking. Breakfast buffet included in the room cost. Convenient downtown location is a bonus. The room was very large with a jacuzzi tub, free wi-fi, coffee maker, and comfortable bed. The room was very clean and well maintained. The shower and bathroom a bit small for the large size room.

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Helpful?
1Thank CraigAnd
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear CraigAnd, Thank you for the kind appraisal, we're very pleased that you enjoyed the amenities of the hotel and based on you picture, I hope you were able to explore some of the wineries of the Willamette Valley. We hope to see you for future adventures, Scott Snyder General Manager

Davis, California
Reviewed 28 June 2015

This was our second trip to the Grand Hotel. I'd say it's appropriately named. Friendly staff, nice continental breakfast, large comfortable room, lovely pool & hot tub. We were grateful for the guest laundry. Many eateries are nearby, including Bentley's downstairs. Nice decor in rooms and lobby. Attached to the convention center. Parking beneath the hotel is convenient.

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Helpful?
1Thank USAwalkers
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear USAwalkers, Thank you for the kind review of your stay. We really enjoyed hosting your group, it was a treat. We hope that Salem and the Grand Hotel remain a place to feel welcome and comfortable. Thanks, Scott Snyder General Manager

York
Reviewed 25 June 2015

This hotel is fantastic. Very clean. Staff was very nice and friendly. Every time we entered the lobby, all staff said Hello, how are you? Staff was very helpful with answering all questions we had and recommend restaurants. Breakfast was fantastic. Loved the pancake machine. All breakfast items were very good. One of the best hotels we have stayed in!!!

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1Thank Pamela C
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Pamela, We certainly enjoyed having the opportunity to host your event, we have to reciprocate the sentiment, your group was wonderful to work with! Salem is a wonderful community and we relish the opportunities to "show off" and the fact that your group wanted to see and do everything helped us dig deep. Thank you and we do hope...

Burlington VT
Reviewed 20 June 2015

I had the pleasure of attending a conference here. The conference experience could not have been better. I believe they opened their breakfast room early to accommodate our large group. The rooms were spacious and well appointed, clean and comfortable. The breakfast included many healthy choices such as fruit salad and oatmeal, much better than the chain hotels. The conference...

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Helpful?
1Thank VTyankee
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear VTyankee, We that you for the wonderful appreciation regarding your experience here at the hotel! We strive to help our guests feel comfortable whether they are here for conferences, business or pleasure. Thank you, Scott Snyder General Manager

San Francisco, California
Reviewed 18 June 2015

This hotel is located near the downtown area/convention center. The entrance is on a very busy one way street. The lobby decor was grand, with high ceiling, plush carpet/couches. The clerks were dressed professionally. Our room was quiet, with a comfy couch & desk/office chair for computer. The bathroom was good size with regular amenities. We had a restful sleep....

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1Thank hotelbum
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Hotelbum, Great summary of the hotel and amenities! Thank you for the kind words and positive recommendations. Scott Snyder General Manager

Palo Alto
Reviewed 10 June 2015

This is the 2nd time I have stayed at the Grand Hotel in Salem and both experiences were excellent for different reasons. My first stay involved a great room, an excellent dinner and good service. The 2nd stay started much like the first except the room I had was close to an air conditioning unit and an exhaust vent on...

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Helpful?
1Thank BeachGal815
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Beachgal835, Thank you for the comments. We believe in empowering our team and it is wonderful to hear from guests that appreciate when line level employees are able to listen and solve a problem. We look forward to your return visits, Scott Snyder General Manager

Helena, Montana
Reviewed 5 June 2015

It started when I called a few days ahead to confirm our reservation- They had no record of the block of rooms that were reserved- They said they'd look into it and call back. Never called back. The person who had reserved the rooms called, and was told everything was remedied. When we arrived at the hotel, again, the front...

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Helpful?
1Thank fred r
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Fred R, Thank you for the comments regarding your stay. I would appreciate more specifics regarding your group reservation experience, anything we can do to set our staff up for success is very important to us. I've extreme confidence in our team's ability to provide a great customer service experience, I apologize that we didn't meet your expectations. Regarding...

Klamath Falls, Oregon
Reviewed 28 May 2015

Stayed at the Grand Hotel on business. The staff was friendly and attentive. The room was clean and comfortable, and the price was reasonably comparable to the larger less luxurious chains in the area. Breakfast was standard continental plus fair. I would stay again.

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Helpful?
Thank ChukarFever
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear ChukarFever, Thank you for the kind words and specifically the praise for the staff! We love showing the staff these reviews, it really helps them connect the dots for how they can make a difference. Thanks and we look forward to your return visits, Scott Snyder General Manager

Seal Beach, California
Reviewed 27 May 2015

We were here for a Willamette University graduation. This Hotel was ideal for us. It was walking distance to the University and all the local sights and downtown. We had a wonderful time walking around and seeing so many wonderful things. The service at the hotel and their breakfasts were terrific. The room was adequate and we had a horrible...

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Helpful?
Thank Anna Beth G
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Anna Beth G, Thank you for choosing our hotel for your visit to the Graduation ceremony. It was an electric weekend with the excitement and celebration that so many of our guests were here for that weekend. It sounds like you were able to enjoy many of the benefits of our downtown location, we look forward to your future visits....

Seattle, Washington
Reviewed 26 May 2015

Property is nice, with parking garage below and pool/spa on 2nd floor. Pool isn't big enough for serious lap swimmers-but otherwise fine. Hotel staff did a good job of straightening out a mishap with our reservation. We needed a room with 2 double beds for a grandpa and grandson, (our party had 3 rooms total) and they had given them...

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Helpful?
Thank Pam L
Scott S, General Manager at The Grand Hotel in Salem, responded to this review

Dear Pam L, Thank you for the feedback, Graduation is an intense and enjoyable time for us. I will certainly pass along to the team the comments about their creativity in finding an acceptable solution to the bed issue. Thanks for allowing us to be your host hotel while celebrating your students success! Scott Snyder General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 

Additional Information about The Grand Hotel in Salem

Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Region: United States > Oregon > Salem
Price Range: €156 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
Hotel Style:
#1 Green Hotel in Salem
#3 Business Hotel in Salem
#3 Family Hotel in Salem
#3 Romantic Hotel in Salem
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel in Salem staff and other travellers.
2 questions
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Puyallup, Washington
3 months ago
San Francisco, California

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Questions? Get answers from The Grand Hotel in Salem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the inside of the building and the view is not good.”
michaelwA6726RR, 22 May 2017 | Read review
“My room was on the 2nd floor - quiet but no view”
lilabow0218, 29 Apr 2017 | Read review
“Ask for a room on the east side. Great views of the city and the morning sunrise.”
mattbG8807HA, 20 Apr 2017 | Read review
“We had a room facing the inner roof, not the street, so it was pretty quiet, just A/C white noise.”
meredeEetC, 16 Apr 2017 | Read review
“2nd floor family suite = same floor as laundry and pool!”
kristinf931, 11 Apr 2017 | Read review
5 of 5
The Grand Hotel
US$165* /night
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Expedia.comUS$187
TravelocityUS$187
Hotels.comUS$187
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Prices are for 1 room, 2 adults
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