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The Heathman Hotel

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#26 of 138 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
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The Heathman Hotel
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1,857 Reviews from our TripAdvisor Community

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Showing 1,840: English reviews
Vancouver
Reviewed 11 January 2016

Our stay at the Heathman was very enjoyable. The room was comfortable and and had all of the amenities and conveniences. The French Press coffee maker was a nice surprise. The coffee itself was excellent. We especially liked the restaurant. the food and service were very good. It was en excellent choice for a New year's Eve getaway.

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Thank 223samr
Lake Oswego
Reviewed 9 January 2016

We have stayed at the Heathman for many years. As in the past, our stay and dinner were pleasant, however we did have to call for TV repair (broken cable), which was fixed and bathroom lights, which were not fixed.

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Thank T6585Z
Pittsburgh, Pennsylvania
Reviewed 7 January 2016

We had clean, comfortable rooms for two nights that made our visit to Portland something very special. The staff at the front desk, the lounge and in the restaurant were genuinely concerned that we were enjoying our stay. The help in assistance that we received from the doorman with directions and luggage was incredible. The staff, at every level, has...

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Thank Bob122223
Portland, Oregon
Reviewed 6 January 2016

I've never written a bad review for a hotel before but this has to be the WORST hotel stay of my life. Our room was never cleaned, we had to call to get anything. Towels, tray pick up, etc. (I had left the room for over 8 hours and it still wasn't cleaned, my room service tray was still outside...

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4Thank dallasw2016
Steve H, General Manager at The Heathman Hotel, responded to this review

Clearly this is a very disappointing review for us to read and admittedly your experience is very unique and as a result hard to understand exactly what happened. We are not at all understaffed and I'm not sure where that information came from but I assure you it is inaccurate. We do clean every room, every day with the exception...

Los Angeles
Reviewed 6 January 2016

My husband and I recently stayed at the Heathman Hotel which was conveniently located next to the Arlene Schnitzer Concert Hall. We were pleased with the service upon arrival, but when we entered our room there was a plastic bag full of rags or something (couldn't really tell) laying on the ground near the bathroom. We called front desk and...

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1Thank ksleerd
Steve H, General Manager at The Heathman Hotel, responded to this review

Dear Ksleerd, First let me apologize for the decorative piece above the headboard falling, while it is light I can only imagine the surprise of it falling on you. These are secured to the wall but clearly something was amiss in your room. Equally odd is the bag of cleaning towels left in the room, and I apologize for our...

Tualatin, Oregon
Reviewed 5 January 2016

Super friendly and accommodating staff. Other that the rollaway bed, which was a little hard, the rooms were very comfortable and quiet. The restaurant was amazing? I would definitely stay at the Heathman Hotel again. Thank you for a wonderful weekend.

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Thank joannecZ5263CV
Portland
Reviewed 5 January 2016

Love the Hotel, Love the Room, Love the hotel staff service, French Press in the room - Fantastic! But, what is wrong with the restaurant / room service? Hotel staff says that I can order anything in room service, restaurant staff has a completely different agenda and attitude. No room service menu in the room, "I'm sorry, you can't order...

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Thank D7477JVdavidk
Steve H, General Manager at The Heathman Hotel, responded to this review

Dear D7477JVdavidk, I am happy to read you enjoyed much of the hotel however disappointed in our room service team and their response to your requests. I will gather this small and thoughtful team to better understand what happened with your experience and assure you we will improve our communication and service as a result. We hope to see you...

Beaverton, Oregon
Reviewed 4 January 2016

We were very pleased with the hotel, housekeeping and restaurant service. The restaurant service was exceptional. I requested an email of charges placed on our credit card when we checked out. I have not yet received that email.

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Thank michaelhZ1451JO
Victoria, Canada
Reviewed 4 January 2016

I stayed here a few times in the early 2000s, and absolutely loved it. Perhaps I have travelled a lot more since then (I have), and my standards have changed, but this time I was a little disappointed by some little things. The sink was too small to use to fill up anything, which meant that one had to purchase...

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Thank MandyJ2012
Steve H, General Manager at The Heathman Hotel, responded to this review

Dear MandyJ2012, We appreciate your continued visits and love that you have found more time to travel. I am surprised that you couldn't fill the coffee water as desired and this is the first we have heard of this challenge. I will test this process again as our in-room French press is one of our most often used services and...

Portland, Oregon, United States
Reviewed 4 January 2016

Had a good one night getaway with the wife the day after New Years for some relaxation and just to get away. Overall good experience but I guess we were on a popular floor because we could hear the staff talking very clearly and loud thumping noises in the hall frequently.

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Thank Bricks-6
Steve H, General Manager at The Heathman Hotel, responded to this review

Dear Bricks-6, Thank you for staying with us and I am happy to read you enjoyed most of your stay. New Year's Eve certainly presents some opportunities for louder celebrations. We do have a strict policy regarding staff speaking a low volumes while on the floors and in guest rooms, I will share your comments with our team in hopes...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
One of the city's most recognizable historic landmarks, the iconic Heathman Hotel in the heart of downtown Portland blends rich history with a reverent appreciation for the arts. The hotel's library boasts more than 2,700 volumes signed by the authors, while its world-class art collection celebrates the work of contemporary artists. Here, the art of service is alive and well, from the welcoming Beefeater doorman to the attention of your personal concierge. The Heathman has retained AAA's coveted Four Diamond Award for more than 30 years. Whether you are planning a unique Portland wedding venue, reception party, private party, corporate conference or an important business meeting, the historic Heathman is an unforgettable event setting for up to 150 guests. Downtown Portland's premier luxury hotel, the Heathman offers 3,800 square feet of versatile meeting, event and banquet space within eight private function rooms on our Mezzanine Level. ... more   less 

Additional Information about The Heathman Hotel

Address: 1001 SW Broadway Street, Portland, OR 97205
Region: United States > Oregon > Portland > Downtown
Price Range: €179 - €327 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Heathman Hotel 4.5*
Number of rooms: 150
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Hotel Style:
#6 Green Hotel in Portland
#8 Romantic Hotel in Portland
#12 Business Hotel in Portland
#13 Family Hotel in Portland
#13 Luxury Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from The Heathman Hotel staff and other travellers.
2 questions
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Seattle, Washington
over a year ago
North Bend, Oregon
over a year ago

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Questions? Get answers from The Heathman Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my 10th floor room had no traffic noise though facing broadway, lovely high cielings”
 of 5 bubbles DerHotelinspector, 14 Feb 2017 | Read review
“The corner suite was quiet and pretty good size”
 of 5 bubbles C7443MZadamm, 2 Jan 2017 | Read review
“Higher floors are quieter.”
 of 5 bubbles jeanm255, 23 Dec 2016 | Read review
“The themed suites (Literary, Symphony, etc) are well worth it.”
 of 5 bubbles dazelles2016, 22 Dec 2016 | Read review
“Loved the additional sink in the washroom. I had difficulty shutting the slide doors between bedroom and living room. They armed to stick. ”
 of 5 bubbles stewartgill, 7 Dec 2016 | Read review
5 of 5