The hotel was very nice with a great pool and wonderful breakfast. Hotel is located very close to freeway access and is an easy choice for our family when we travel to Portland. I would recommend to my friends and family.
Arrived after midnight for short night stay prior to return flight. I selected this Best Western based upon: A. Medical provider discount B. Near PDX C. Free breakfast D. Reviews of cleanliness and quiet Great to say all above were very good! Room was clean, roomy and comfortable…sounds of the nearby tram sort of surprised me, but not an issue. Had called desk upon arriving in PDX at 2300 I would not arrive until after medical delivery was made, estimated 0100 arrival. Team was welcoming, recognizing my BW status..gave me a nice large room on the quiet back side. Breakfast was a treat…made to order tater tots, biscuit with gravy, and sausage…super! Very pleased with this stay! You don’t have to stay in an InterContinental or Radisson Blu every time…especially when you arrive late and leave early! Great job BW Pony Soldier Inn!!!!…
When we arrived the toilet bowl wasn’t clean properly with some pee stain on it. the toilet flushing system seems to be leaking as water runs to the toilet bowl and flushes when it gets to a certain level which is annoying when your sleeping in the night. bathtub drainage seems to be clogged as water builds up when taking shower.
Close to I-205 - easy access off and on the freeway free breakfast and parking which the last hotel did not offer very amenable staff and courteous the last hotel I stayed in Portland was inconvenient to get in and out of and the staff were rather rude at times, like they were doing YOU a favor
This motel is clean and the location is super convenient to the airport and the city of Portland. There is a pool and a hot tub outside. We stayed in room 156 - it had a two burner stove but no pots and pans or dishes. The grounds were attractive and we really liked the small deck outside our room that overlooked the pool. Elmer's Restaurant is right next door and we walked over for a great dinner.
Great staff, they kept an eye on my truck and alerted me of potential problems. They kept the battery from being stolen out of the van I was towing. They registered me for the rewards program and saved me a few dollars on my stay.
My room had cobwebs on the ceiling. And the blinds wouldn’t stay shut without me mcgyvering something together. Staff was friendly. Breakfast was good. Kids loved the pool. Needs more signs/areas to take the pets. Overall stay wasn’t to bad, we felt safe and service was friendly.
The hotel is clean, friendly, and comfortable. Our receptionist, Amy, went out of her way to help us with local information, was so pleasant, welcoming, and friendly. This is where we will return on visits to Portland.
Needed AC during early heatwave of the year. Stayed close to home. Enjoyed the deep jacuzzi tubs in the bathroom. Nice variety of breakfast items. Has a outdoor pool and spa. Lobby front doors required room key for access due to the homeless population in area. This made for a safe environment for guests having the added security. Hotel staff were friendly and accommodating. Rooms were spacious.
We have a yorkie and therefore stayed in a "pet friendly" room. It was a small section of rooms separated from the rest of the hotel in a dungeon like setting - we felt separated from the otherwise niceties of the establishment. Both entrances to the pet rooms were littered with trash and an overflowing trash bin of dog poo bags that did not get emptied our ENTIRE 3 night stay even after we pointed it out twice (and again upon checkout). The trash and poo also attracted additional flies to the area and it was simply gross to have to walk through to get to our room. We were told the room rate could only be adjusted by the manager and he wasn't in until Monday when we left. We did speak to him on the way out to inform him of our dissatisfaction. We were not offered any rate reduction or other compensation for the room price (which was about $100 MORE than listed on the confirmation due to non disclosure of the daily pet fee in the booking price that did include the taxes). Our room was dark, walls were dirty, the chair was so stained and full of pet hair that we didn't want to touch it let alone sit in it. Our view from the window was a chain link fence with slats topped by a large barbed wire rings around the top not unlike a prison - for our safety no doubt, however it was a very scary sight to see that it was the only thing between the hotel and the adjacent encampment. The homeless issue has gotten so bad that the hotel front door is kept locked at all times - you have to ring the bell to enter. Again for our safety but did not make us feel very comfortable. Had we not had trouble finding alternative accommodations we would not have stayed past the first 5 minutes. We did use the hot tub but there was a sign on the fence indicating the pool was closed - not sure if this was the case or if it was simply left up in error since other guests were using the pool. The pool did not look like it was ready for swimmers. The staff was nice and breakfast was great however NOTHING was done after telling the front desk twice about the trash and flies and overflowing poop. It would have taken 5 minutes for the desk staff to take care of it - apparently the maintenance person had taken the weekend off but that seems like a very poor excuse to not have someone ANYONE empty a trash bin full of dog poo bags. If we had not had our pup with us and stayed in a "regular" room we would have likely had a much nicer experience and stay. …