Residence Inn Portland Airport at Cascade Station
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Portland Airport at Cascade Station
Updated 20/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 159 hotels in Portland
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Patio
Kids stay free
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Seating area
Kitchenette
Flatscreen TV
Sofa bed
Bath / shower
Separate living room
Sofa
Iron
Dishwasher
Microwave
Refrigerator
Stovetop
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Location
Full view
41Car recommended
Grade: 41 out of 100
27Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
9301 NE Cascades Pkwy, Portland, OR 97220-6822
Getting there
Car HireSee all Portland car hire
598Reviews6Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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I've been here for almost 7 months...... The management here is extremely argumentative and outright lies to your face. Changing service times and blame YOU for not knowing even though they provide NO notification. They are cheapskates when it comes to services...breakfast is only prepackaged items and there is no evening meal, even though the last Residence Inn I stayed in {Plano, TX} started full meal services the first day they were allowed. Excellent people there!!! But I don't believe the management at the RI at PDX could even learn 1/10 of this. STAY ELSEWHERE!!!!!
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Date of stay: July 2022Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Target side has dumpsters....Lots of noise. Airport noise from all sides.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 3 weeks ago
We appreciate your feedback, 426HemiDave. We sincerely apologize for the challenges and inconvenience you have faced. Please be advised that we will reach out to you directly. Thank you.
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Only good things to say about this place. Rooms were clean and comfortable. The room layout was very homey. Bathroom was clean. Breakfast was ok, individually wrapped items kept warm so you didn’t have the gummy bread that microwaves produce. Be aware that even though you are nears lots of restaurants and shopping, they do charge for parking . Would definitely stay here again. Great place for before or after flights from PDX
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 28 Jun 2022
Thanks for the lovely review, envy28! It's wonderful you had such a fantastic stay at Residence Inn Portland Airport at Cascade Station! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. We look forward to hosting you again soon for another amazing experience! Thank you again for sharing your feedback!
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An “airport” hotel with no van service. Other hotels at the airport were running vans. No help from the staff when I called from the airport trying to get to the hotel. Charges for “incidentals” of $20 and $50 even though we did not purchase or use any hotel service. Was not made aware of these charges at check in nor were they in my bill a checkout. Now I have to monitor my credit card to make sure the charges are removed.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: there is a public transportation train stop right at the hotel. Nobody mentioned that until the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 8 Jun 2022
We appreciate your feedback, Kevin A. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our service and accommodations were not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team. In regards to your billing concern, incidental charges are a common practice at hotels and they are not charges but rather temporary holds in case items in your room are damaged. This is released at check-out if everything looks good, and you can expect it to be removed from your card in 7-10 days if your bank is domestic. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.
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we returned here all masked up for a trip to family last thursday....again we stayed overnight for an early flight the next morning....ray was the clerk, and he was so funny and friendly again.....the room was real clean, quiet, and has blue recycling containers.......thx so much
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Date of stay: April 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 7 May 2022
Thank you for the excellent review, Teresa! It's lovely you had such a pleasant experience at Residence Inn Portland Airport at Cascade Station! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience!
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When we checked into the hotel, our rental car somehow locked itself with no one inside while it was still running. The staff went above and beyond to help us track down someone from Budget (even using personal contacts to help us get service). On top of that, the location was really great for us to get up in the morning and be right next to the airport. It's not very walkable but it's a short Uber into the heart of the city where you can find great food and shops. Other than normal airport noise of planes (and even that wasn't so bad) it was a really nice and quiet hotel. The rooms were really large and at a great price. I wouldn't hesitate to stay here again.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 25 Apr 2022
Thank you for the wonderful review, Lindsey! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Residence Inn Portland Airport at Cascade Station. Have a wonderful day!
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Dissappointed that after 2 years they still don't offer shuttle service to airport when several others do. Biggest issue was the room cleanliness. Big fail. Didn't look like mirror in bathroom was never cleaned, the shape bottles were almost empty so they weren't checked and the toilet had mechanical issues. Almost changed rooms, just wondering what other shortcuts were taken. I woukd try my luck at another facility the next time I am in the area.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 31 Jan 2022
We appreciate your feedback, rcaldin. We're disheartened that your time with us was less than ideal. We regret that our current services, amenities, toilet function, and cleanliness provided challenges for your stay. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.
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We come to Portland often to visit my son who lives here. This is my favorite hotel to stay in. It is comfortable, convenient, and reasonable. It has all the amenities that a Residence Inn typically has. (washer/dryer, pool, exercise equipment, basketball hoop), the breakfast and shuttle has restarted after a hiatus due to COVID. I love that it is next door to a Target,a train stop to the city and has on-site parking. The staff is very nice and helpful too!
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 5 Jan 2022
Thank you for the fantastic review, Vespadue! It's outstanding you had such a wonderful experience at the Residence Inn Portland Airport at Cascade Station! We're delighted you enjoyed our excellent location with close by public transportation and shopping centers. We are glad that you took full advantage of our excellent amenities like our relaxing pool and top notch hotel gym. We are also pleased to know that you took were able to share a delicious breakfast with us now that the breakfast program has restarted, and hope you enjoy the continued changes that will be coming to that menu this upcoming year. We are excited to get the airport shuttle service running again soon as well. We can't wait to host you again during your next visit to see your son in Portland!
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we haven't flown since before the beginning of the pandemic, and wanted to visit family via plane....we stayed overnight to catch a plane last wk before thanksgiving...masked up and checked in, as well were other customes/staff...the clerk was real nice and friendly.....the room was real clean and quiet....recycling is available in the blue buckets in the room...again great place and staff...thx so much....
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 1 Dec 2021
Thanks for the great review, Teresa! It's wonderful you enjoyed your stay at Residence Inn so much! We strive for excellence so we're thrilled you appreciated not only our friendly staff and clean accommodations, but also our easy check-in process! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!
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Stayed for one night with my family of four in a 2B unit. The good: Check in was easy, although mobile check in didn't work this time. Was assigned room at end of hallway on third floor. Unit was clean and comfortable and had all the amenities we were expecting. Staff were very helpful. Great attitudes at night and during day Asked for late check out of 2pm which was provided Complimentary parking and a visible security person walking the grounds outside. THE BAD-(but as advertised on their website and throughout hotel) All common areas are closed due to COVID. Pool, fire pit, sitting areas, morning breakfast. They did provide grab and go breakfast with breakfast bar, yogurt, orange juice and mandarin oranges. THE BAD (not advertised) The People in the room above us were really loud at night and in the morning. Must have been a family with kids as they were running, jumping all over at 7am. Hard to control that All in all enjoyed our stay here and will for sure consider staying here again.…
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Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 18 Oct 2021
Thank you for the feedback, Donald. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.
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All the amenities are shut down - even the fire ring in an area surounded by miles of concrete (but the gas grills are open?). No hot tub, skimpy paper bag breakfast, front desk clerk (Ray) was rude and when I said I was going to leave a negative review he said I was threatening him and refused to talk to me any more. Room 219 was horrible. Door to bedroom would not close (it was off the frame). Smelled horrible upon arrival like they were trying to cover up a bad smell from previous guest. Clearly they are just shutting down all services in an attempt to save money. Am staying right now in a Mainstay Suites hotel and I sat in the hot tub last night and made myself a waffle for breakfast. Avoid this property and look elsewhere.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Passport27926432572, General Manager at Residence Inn Portland Airport at Cascade Station
Responded 31 Aug 2021
We appreciate you taking the time to share your feedback, Elvis. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.
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PRICE RANGE
US$205 - US$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn portland airport at cascade station hotel portland
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
124
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Claim Your Listing Frequently Asked Questions about Residence Inn Portland Airport at Cascade Station
Which popular attractions are close to Residence Inn Portland Airport at Cascade Station?
Nearby attractions include Cascade Station Shopping Center (0.5 km).
What are some of the property amenities at Residence Inn Portland Airport at Cascade Station?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Portland Airport at Cascade Station?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Portland Airport at Cascade Station?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn Portland Airport at Cascade Station?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn Portland Airport at Cascade Station?
Conveniently located restaurants include Famous Dave's Bar-B-Que, ParkStone Wood Kitchen + Taps, and By Design Pizza.
Are there opportunities to exercise at Residence Inn Portland Airport at Cascade Station?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Residence Inn Portland Airport at Cascade Station have an airport shuttle?
Yes, Residence Inn Portland Airport at Cascade Station offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Residence Inn Portland Airport at Cascade Station have airport transportation?
Yes, Residence Inn Portland Airport at Cascade Station offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn Portland Airport at Cascade Station?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Portland Airport at Cascade Station?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.