The hotel itself, front desk staff, restaurant, and rooms are fabulous. The price was great for all that. Really impressed with the size of the room, the bathroom, the décor, the amenities, quality, look/feel, service, etc. That was the highlight for my trip, and if this hotel were located somewhere else, I'd come here every time. That said, the location of the hotel being in the worst of downtown Portland, coupled with ridiculous (literally, jaw dropping stunning) parking challenges, makes this a no-go for a recommendation. It's hard to believe they have no parking structure, and must only use valet or (unsafe) street parking. Even getting to the hotel is difficult because so many streets nearby are closed. I called and asked how/where I was supposed to park, and was told it was just valet, and to find any spot in front and double park (which I did). I actually had to park in a bus stop, left my blinkers on, and gave my key to the valet. 45 minutes later, I could still see my vehicle on the street from my 10th floor room, so I went down to the valet and expressed my concern that I was going to either get a ticket or get towed. He said he was very overworked, had started his shift at 2pm (it was 11pm at this time), hadn't had lunch or a break, that the parking was almost at capacity, and he "hoped" he would get to it later. While I was talking to him, two other guests interrupted (presumably with the same concern) and decided to park on the street and risk it. 20 minutes later, my vehicle did finally get parked. In the morning, one of my antennas was snapped off and sitting on my front seat. Par for the course... I wish I had known how bad the parking situation was beforehand, because I would never have chosen this place. It's a shame too, since the hotel and room were awesome. If you're taking a taxi or ride share to the hotel, and don't intend to go out, then this is a winner. If you have a vehicle of any kind, don't even bother. It's an exercise in frustration and annoyance.…
Tina at the front desk was warm, welcoming, and accommodated our request for an early check-in and late check-out. We got a quiet room as requested, had a comfortable bed, and slept extremely well. There was no microwave or rubber bathtub mat, but upon request the front desk sent up both immediately. There was a problem with the in-room safe, and the engineer came up immediately to change the battery. I’ve never experienced such fast problem resolution in a hotel. The fitness center was clean and had a good variety of machines. The laundry room had 2 washers and 2 dryers. Breakfast was not included, but you can buy snack items at the front desk. For the rate we paid, we got excellent value and will stay again our next time in Portland.
Hotel and staff were very pleasant. TDY to Portland for Rose Festival and if I lived in that city I would be embarrassed. Crime, homeless and drugs everywhere. I will never be back. As I stated the hotel was nice, if I could have just stayed in room.
We weren’t actually able to stay here because they couldn’t accommodate my SUV with the Thule box on top of it. The hotel website & every review I read said the hotel had valet parking. However, no one said anything about there being a height limit. We arrived, checked in and they tried to accommodate my car but it wouldn’t fit. Unfortunately, we had to check out and find another location to stay. The best part of this whole frustrating experience was the customer service we received from Tamara. She was beyond helpful, even calling other properties to see about their parking situation and offering advice on where to look given our travel plans. She made a stressful situation much better by her amazing customer service. We were able to check out with no penalty and stay at another property. Thanks Tamara!…
Nice hotel in a central location, you need a key card to get in through the main doors (day and night) for security purposes, so that tells you a bit about the area. The in out privilege's of the $45/day valet parking was convenient, however if you don't need it, there is a lot half a block down that is only $15/day (compared to the $30 one they tell you that is across the street). The Front Desk Manager was very helpful and accommodating. The room was huge and beds were comfortable, however there was no fan in the bathroom and the shower curtain was dollar store quality and ripped immediately when pulling it back. Otherwise it was a good stay.
I had a terrific visit to this hotel. It's been several years since I was last here. The location was terrific for a show at Roseland Theater. Everyone on the staff was so helpful, especially Tamara. She was the most helpful person I have ever encountered at a hotel. The room was nice. I haven't stayed downtown Portland for a while due to the cost of parking but I got a good rate on the room so it wasn't as painful. I will definitely stay here again.
This hotel was great - our room was HUGE and it was just a regular room. Valet parking was very convenient and the woman that was in charge of the valet parking (I wish I remembered her name) was so nice and helpful! Considering the part of town we were in the room was remarkably quiet. Location couldn't be better (short walk to everything including Voodoo Donuts) but I have to say Portland has really taken a turn for the worst since I was there last - so many homeless people everywhere in tents, garbage everywhere, etc. Luckily the hotel requires a key card even to get into the lobby so that was very nice (though sad such a thing is required). Overall great hotel - I would definitely stay there again if I ever am in Portland.
hard to beat the location you’re so close to so much to do, the staff is super friendly and will help you with whatever you need. Valet out front was a bit busy when we arrived but they were super helpful in getting us a spot to park and unload. Definitely recommend staying here especially for the price.
The hotel is not new but still in great condition. Great and nice friendly staff, nice, clean, comfortable, and safe with front doors locked 24/7. You need your room key to get in at any time of the day or night. I liked that. Priced quite well for being right in the middle of downtown Portland. Clean comfortable rooms and we would definitely stay again.
First, the desk staff and the other personnel in the lobby (security, valet) were lovely, cheerful and eager to please. Our room (1106) was super quiet. Location was very central and would have been great 2 years ago but now a little challenging. However, we grew up in NYC and walked everywhere plus public transport was very close. The room itself was comfy and needed a refresh but everything worked fine.