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Embassy Suites by Hilton Portland Airport

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1,062 Reviews from our TripAdvisor Community

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Showing 1,052: English reviews
Reviewed 2 days ago NEWvia mobile

The front desk staff was not at all helpful at check in. We are HH members and we're not given our complimentary waters at check in & were not told where the elevators were, and so we walked around until an employee that was sitting on a break saw us and told us where to go. We were also not...

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Helpful?
Thank Crazytammy101
newport news, United States
Reviewed 2 days ago NEW

The staff is beyond rude and unfriendly. Our beds were rock hard and the rooms smelled like old laundry was buried in the walls. The restaurant takes so long to prepare your food you may need to order for your next meal as well. We stayed 2 different days in the same week and both times the stay was exactly...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 44grantp
United States
Reviewed 3 days ago NEWvia mobile

Recently spent several days in Portland on business. I'm a Hilton Honors guy, and Embassy Suites is my favorite Hilton brand. This hotel is consistent with most other Embassy Suites - friendly staff, comfortable facility, comfortable rooms, good bar and great cooked-to-order breakfast. The rooms are slightly dated, but this shouldn't deter anyone from staying there. I've read several TA...

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Helpful?
Thank Mac M
Portland, Oregon
Reviewed 6 days ago NEWvia mobile

Room clean and nice- and roomy. Bed comfortable, and plenty of towels - which seems to be less and less the case these days. Nice staff. Helpful little convenience store area. Food options not the best but what I had was good.

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Helpful?
Thank Laurely282
Kaylene H, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this review

Dear Laurely282: Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Kaylene Higdon

Oakland, California
Reviewed 1 week ago NEW

Front Desk Staff did not greet as you entered, just obtained our name for check in and no detailed information was provided regarding shuttle service, or managers special. Room was very musty and not clean. We requested another room, which also had a musty smell. This second room wasn't as strong, so we just stayed in the second room offered....

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Helpful?
Thank K1318
Kaylene H, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this review

Dear K1318, I am so sorry you found the rooms unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and...

Bend, Oregon
Reviewed 1 week ago

Room smelled bad when I got there. I waited to second day to request another room. They hesitated to give me new room as there was only one room left. Said they would upgrade us I waited until next day. However next day no upgrade room was available. The room they offered me smelled just as bad.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Barbara D
BLAUVELT, United States
Reviewed 1 week ago

Paid for a Premier Suite and found dirt and potato chips between the sheets, filth, food and coins behind the furniture when I wen to plug in my cell phone. Of the eight K-Pods not 1 was regular coffee. The worst was the unclean sheets and overall filth of the room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank P4055BYsandram
Kaylene H, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this review

Dear Mike Rinker: I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service...

Eatonville, Washington
Reviewed 1 week ago

Our trip to a Portland was a very pleasant one. The Embassy Suites staff was friendly and accommodating. The breakfast buffet was great especially the omelette station. Beds were comfortable and the environment was great. Will be returning!!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lisa E
minnesota
Reviewed 1 week ago

I had an early flight, so stayed here to be close to airport. This hotel is about as close as you can get. The service was friendly. The room was quiet, which was nice. But the furnishings and fixtures were tired (needs new paint; wallpaper peeling; older bedding). Also unimpressed by the bath towels or products. Whether you stay here...

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Helpful?
Thank bunkl
Middleton, Wisconsin
Reviewed 1 week ago

Overall good experience. Bed and pillows were luxurious. Staff was great--especially Ming! He made sure we had what we needed whenever he was working. Breakfast had good options although the omelette station tended to get backed up. Biggest drawback was that the only bar closed at 11pm on Saturday night.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ruthmathe

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Portland Airport

Address: 7900 NE 82nd Avenue, Portland, OR 97220
Region: United States > Oregon > Portland
Price Range: €138 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Airport 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Priceline, Travelocity and HotelsforEveryone so you can book your Embassy Suites by Hilton Portland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suite Airport Portland
Hotel Style:
#32 Business Hotel in Portland
#35 Family Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Portland Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Portland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain view beautiful on clear day”
  • View from our room
 of 5 bubbles hapahawaiian903, 4 Jan 2017 | Read review
“I prefer not to be in the corners of these properties.”
 of 5 bubbles TimothyH308, 29 Dec 2016 | Read review
“Never book this hotel, never!!!!!!”
 of 5 bubbles SREuroTraveler, 21 Dec 2016 | Read review
“I would check the reviews to see if they are improving before booking.”
 of 5 bubbles 0llc, 21 Dec 2016 | Read review
“8th floor is obviously the most quiet.”
 of 5 bubbles CalCrys, 2 Dec 2016 | Read review
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