The family and I wanted to spend the weekend in the Medford and Jacksonville area and were struggling to find last minute affordable lodging, so we settled on ABVI Phoenix. I do not have unrealistic expectations. I understand that you get what you pay for. We adjusted out expectations accordingly. I booked directly through the ABVI website (which I learned is ran by Red Lion, the parent company). I was hoping that by doing this, booking directly though the company, it would eliminate confusion and hassle so we could enjoy our weekend. Wow. Was I wrong! We arrived and were greeted in the lobby by a barrage of signs, printed and hand written in big bold letters... "NO CHECKS!" "NO PETS!" "NO ENTRY WITHOUT MASK... OR BUY ONE FOR $4.00!" I understand, every property and business has regulations, have them in writing. It is very tacky and uninviting. Pool? Closed. Hot tub? Closed. Breakfast? Canceled. Alternatives to continental buffet? None. Price? Exactly the same. Don't worry, there were signs for all of that as well. The front desk attendant was very nice, but had zero information about our reservation. She knew my name and that was just about it. She didn't know if the payment had been processed (I had entered my card information at time of booking, I wasn't sure if it had been either), she didn't know the rate, she didn't know anything. She said that the systems were difficult to navigate and not very user friendly. I left very frustrated. Then, we returned the next day to find we were now locked out of our room and my kids had to stand in the parking lot while I went to speak with them. Now they were demanding payment or they wouldn't allow me into the room. I provided my card but they didn't provide a receipt and said they would bring it later. They didn't. I finally got my receipt after requesting it again at the front desk. The rate was wrong... only by a few dollars... but still wrong from what I had booked. And of course it was a few dollars wrong in favor of the hotel, not in my favor. I was fuming. She said that if I wanted to wait a while she could see if the charges could be corrected. I had had it and just wanted to leave and never see this place again. All of the booking and payment issues aside, the property was a standard budget motel like every other. The beds were pretty comfortable. The room was very clean. It was located in a pretty central area just a few minutes from everything. All in all, it felt very overpriced for what we received. It's so deceptive that everywhere online are listed very low prices but by the time it's booked and then with taxes a 2 night stay was more than a couple hundred bucks. Would never, ever stay here again. Ever.…
I was looking for somewhere economical to stay for a short two night trip. I found the rooms to be simple, clean and reasonably well appointed with a fridge, coffeemaker and a microwave. There is a 'breakfast room' that offers minimalist options, but plenty to get your day started and there was free coffee and milk, and drinks. Amber at the front desk was very helpful and nice. Privately owned, the owner is on property a good bit of the time. They also own another place in the area. Oh and the mattress in my room was one of the memory foam type. Quite comfortable. The downside was the Wifi.. It works, but it was most likely a self installed situation so it can go out. I did notice that Amber from the front desk was helping people get connected. Really above and beyond.
Coming home from Disneyland. Needed a place to stay but because of the fires was forced to come up more to Ashland Medford area. Slept in car everyone was booked so this was the 1st hotel that let us in before 2 pm. Beds are just perfect rooms very nice rooms clean and updated. Bathrooms a little small. Pool was perfect.
The room and amenities of this property are comparable to those of Comfort Inn, Best Western, etc. The memory foam beds are excellent. It is apparent that management takes pride in this property and in their efforts to make your stay most satisfying.
This was the 3rd hotel for our family on a rocket run road trip of 2,000 miles in 4 days and it was definitely the best experience of the 3. We wish we could've stayed longer and enjoyed the pool and local activities. We'll be back.