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Quality Inn Madras

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Quality Inn Madras
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159 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Sturgis, South Dakota
Reviewed 8 July 2015

The hotel itself was in above average shape. The room had been refurbished at some point, yet the shower curtain smelled of mildew. Our room was on the main road side, so way too noisy. The pool and hot tub were older, but in good shape. Breakfast was actually better than most. This hotel is located down town so its...

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Helpful?
Thank Ride A H
HT1Madras, Guest Services at Quality Inn Madras, responded to this review

Hello, Thank you for your review. I'm sorry about the shower curtain. We appreciate you letting us know what needs immediate attention. I have passed that information to our housekeeping staff. We appreciate your business and hope you stop by the next time you're in the area. Kind Regards, Falena,

Grants Pass, Oregon
Reviewed 22 June 2015 via mobile

Made reservations ahead of time and later found out I was charged more for the room. We had stayed here years before when it was a Best Western which it is not, yet the Site still said it was and the paper receipt given to us on check out had "best western on it. The room was very large and...

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Thank Reandt
HT1Madras, General Manager at Quality Inn Madras, responded to this review

We apologize for the mistake. We do have two smoking rooms left at our property. Its terrible that we have these but people do still smoke and this is what they are looking for. I do feel terrible and I do believe that this was the case. One thing that often occurs is that people book a room on-line and...

Edmonton
Reviewed 18 June 2015

Nice clean hotel with outdoor pool and hot tub. Flat screen TV, wifi worked well. Free Continental breakfast. CAA discount. Helpful staff. Very comfortable king size bed. Reasonably priced. Close to restaurants. Try the Rio for some of the best Mexican Food ever! The front desk even phoned to make sure our room was comfortable. Nice touch.

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Thank sierrasue50
HT1Madras, General Manager at Quality Inn Madras, responded to this review

We love being compared to a Hilton product especially as a Quality Inn. This is the type of service and value we want to be known for. Thank you again for you honest review and appreciate the positive feedback.

Houston, Texas
Reviewed 15 June 2015

The good: our room was clean and it looked as if the bathroom had recently been refurbished. There was a working fridge and microwave. The beds were very comfortable and with four equally nice pillows (not three as some places provide), we didn't have to request an extra pillow. The pool below got a bit noisy in the evening, but...

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Thank KLsWanderlust
HT1Madras, General Manager at Quality Inn Madras, responded to this review

We appreciate your honest feedback and we will provide better service and look forward to you next review just being a hit.

Keizer, Oregon
Reviewed 6 June 2015

Normally we only stay at Hilton properties because we travel so much it makes sense to pick a brand and utilize the rewards for future stays. However we were in Madras and the closest Hilton was in Bend a bit much of a drive. So we stayed at the Quality Inn and was pleasantly surprised. The man at the front...

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Thank VictoryVisionTim
HT1Madras, General Manager at Quality Inn Madras, responded to this review

Thank you for your review we do look forward to caring for our guests and hope that our guests can feel this through the service we provide.

Seattle, Washington
Reviewed 6 May 2015

We were unknowingly given a smoking rooms even though the door plaque with the room number said non-smoking. It smelled so bad and made my eyes burn. We were so tired and crabby from driving all day I just figured it didn't matter that much, I just needed to sleep. Then getting into the shower there was already hair on...

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1Thank LaceyKing
HT1Madras, Front Office Manager at Quality Inn Madras, responded to this review

Dear Guest, Thank you for your review, your feedback is very important to the hotel staff and I. I appologize that your stay was less than stellar. I will make the necessary changes and hope that you would give us a second chance the next time that you will be traveling through Madras. I hope to see you again soon!!

Shelby, Montana
Reviewed 8 April 2015

From what I saw this is a very nice hotel. I did not stay for breakfast so naturally I cannot comment on it. Clifford, the front desk person was very helpful with my questions and finding me a very quiet room. The room was nice and clean. About then only thing that I did not like was, beside there not...

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Thank Jim E
HT1Madras, Front Office Manager at Quality Inn Madras, responded to this review

Thank you for taking the time to leave a review on Trip Advisor. Your feedback is important to us to let us know know what we are doing right and where we may fall short. I appreciate you complimenting our staff and our nice and clean rooms. As for the stairs, this is one of our next project the hotel...

Tel Aviv District, Israel
Reviewed 4 March 2015

From hospitality to billing, my stay was a wreck. Yes the room rates were decent and the hotel was on par with other ones in the area, but the management team is the part that really puts this hotel at the bottom of the food chain. While listed as Quality Inn on TripAdvisor, the name is now Best Western. Please...

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4Thank SolItam7890
HT1Madras, Front Office Manager at Quality Inn Madras, responded to this review

Thank you for your review, we appreciate getting feedback from our guest so that we can continue to make improvements and provide the best experience for our guests. I would like to clarify one of the commments, however. We are a recent conversion to Quality Inn and we were formally Best Western. Also thank you for bringing to my attention...

Allyn, Washington
Reviewed 19 February 2015

The Madras Inn is in the process of converting to a Quality Inn, and it was very clean. The staff was friendly. The bed was comfortable and the linens were excellent. We had a comfortable king non-smoking room with a nice sized desk and easy chair and ottoman. The breakfast was the normal waffle, biscuits and gravy, scrambled egg that...

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1Thank GardeningGrammie
HT1Madras, Front Office Manager at Quality Inn Madras, responded to this review

Thank you for the great review. We appreciate you giving you feedback and hope that you come back and visit us soon!

Central Washington State
Reviewed 16 November 2014

Friendly staff, clean rooms, 4 pillows per bed (thank you), toilet paper was NOT like sandpaper (thank you), breakfast choices were many, heater kept room comfortable ..... all of the pluses at this Best Western would definitely bring us back to this area and absolutely we would stay at this hotel again.

Review collected in partnership with Best Western
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Thank HappyTraveler97
HT1Madras, Front Office Manager at Quality Inn Madras, responded to this review

We appreciate you leaving this rave review. We want our guest to feel like home, so the staff try's to makes thing more accommodating, as if you were staying at our personal home. Thank you for mentioning the big pillows and 4 of them on each bed, and for the type of toiletries that we use to make you more...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access

Additional Information about Quality Inn Madras

Address: 12 SW 4th St, Madras, OR 97741-1427
Region: United States > Oregon > Central Oregon > Madras
Price Range: €72 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn Madras 3*
Number of rooms: 46
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Also Known As:
Madras Best Western
Best Western Madras Hotel
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Questions & Answers

Questions? Get answers from Quality Inn Madras staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick one and go to sleep.”
 of 5 bubbles 660kennethc, 16 Mar 2017 | Read review
“If you are noise sensitive, ask for a room in the back building which is further off the main street.”
 of 5 bubbles karen2427, 2 Mar 2017 | Read review
“Towards the back in the second building”
 of 5 bubbles Lee406, 29 Nov 2016 | Read review
“Ask for a room on the ground floor, behind the fenced in pool to cut down on the traffic noise.”
 of 5 bubbles daleb299, 28 Sep 2016 | Read review
“If stairs are an issue for you, request a first floor room as we did not see an elevator.”
 of 5 bubbles Maui2014NMR, 15 Aug 2016 | Read review
5 of 5