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I visited this hotel on a business trip, what a huge disappointment. The hotel is almost seedy, dirty floors, etc. Got to my room, (suite) what a bad joke, decent kitchen, to bad there is NO silverware, glasses, plates,mugs, anything. The only thing you can...More
1 Thank SandieMc22
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 1 week ago
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and for not explaining our kitchenware policy to you on arrival. Your feedback has been shared with the housekeeping and maintenance team for review and action. Kindly note, to ensure cleanliness of...More
Stayed here recently the reviews online where horrible. I found this hotel quiet,clean, conveniently located and Staff was very nice and helpful. Would highly recommend it to all my family and friendsMore
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 26 June 2018
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Thanks again for recommending us to future guests. We look...More
We are sharing our overnight stay with you because we feel we were way
overcharged for the kind of room, and the cleanliness that was not offered , and our bad experience.
The bed had Black Hairs in the sheets and they didn't look...More
Thank Kimberly B
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 10 August 2018
Kemberly, thank you for being our guest. We sincerely apologize that you and your family encountered so many difficulties during your stay with us and for the inconvenience it caused. Your comments have been shared with the appropriate team members, so we can take action...More
I had never stayed at Extended Stay before. The room was average, beds and pillows were comfortable. Had to ask four times for kitchen articles and finally went down and carried them up myself. There were cooking odors in the halls, since people do live...More
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 9 August 2018
Mary, thank for sharing your feedback online. Although you liked certain offerings and had an overall pleasant stay, we apologize for the difficulties you encountered here. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give...More
Horrible Customer Service/Experience.
Travelling from out of state and had reservations that were booked over a month ahead. On our way to our destination, we received an email saying that they were cancelling our reservations due to them overbooking themselves. Called Hotel.com (booked with them)...More
Response from 00esa, Manager at Extended Stay America - Portland - HillsboroResponded 7 July 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More