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Extended Stay America - Portland - Gresham

128 reviews
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Traveller (22)
Room & Suite (16)
Dining (1)
Overview
  • Excellent27%
  • Very good25%
  • Average16%
  • Poor10%
  • Terrible22%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Laundry Service
2.5 Star Hotel
All hotel details
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Reviews (128)Write a Review
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31 - 35 of 127 reviews
Reviewed 26 April 2016

We stayed at the Extended Stay Gresham and loved the experience. Easy to find, very clean and the staff was very friendly. Free Coffee, fruit, Wi-Fi all excellent quality. The room was very nice, plenty of tv channels, lots of natural light and plenty of...More

Thank Filadelphia F
Response from Manager_11525, General Manager at Extended Stay America - Portland - GreshamResponded 4 May 2016

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly customer service, convenient amenities, and our comfortable accommodations. I’m thrilled we were able to provide you with a home away from home experience! Once more,...More

Reviewed 24 April 2016

Right by the I-84 so easy to find but also right under the flight path for Portland Airport and we found the rooms were really not very well soundproofed from the outside or inside so the noise of planes landing was intrusive. We had a...More

Thank helenakitt
Response from Manager_11525, General Manager at Extended Stay America - Portland - GreshamResponded 4 May 2016

I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the amenities at the hotel are much appreciated; yet, I was disheartened to read about the service issues you experienced. To make sure this...More

Reviewed 2 January 2016 via mobile

We had paid the $35.00 fee plus additional $5.00 daily fee to have our room serviced to have our bed made, trash taken out and new towels. Greatest concern is the trash as I booked the room for a week because it had a kitchen...More

1  Thank Mary W
Response from Manager_11525, General Manager at Extended Stay America - Portland - GreshamResponded 6 January 2016

Thank you for your recent review of your stay. I sincerely apologize for the housekeeping issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff to ensure we are responding to guest needs in a timely manner. Thank...More

Reviewed 26 December 2015

Did not go with high expectations. The room turned out to be ok. While the room was clean enough, it needed a good deep cleaning. The kitchen area was very basic. There was a 2 burner cooktop, a single sink, a full size fridge, and...More

Thank Bill D
Response from Manager_11525, General Manager at Extended Stay America - Portland - GreshamResponded 4 January 2016

Thank you for your recent review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities....More

Reviewed 25 December 2015

Christmas gifts for my family were left in room, and went missing. After numerous inquiries they could not be located, a promised phone call from manager was never received. Suspect these items were stolen by hotel staff as nobody else had access to room.More

1  Thank skigeoff02
Response from Manager_11525, General Manager at Extended Stay America - Portland - GreshamResponded 4 January 2016

Thank you for taking the time to write a review of your stay. The situation and lack of follow through you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will use your comments as a training tool...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$75 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$75 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (22)
Room & Suite (16)
Dining (1)
Questions & Answers
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Room Tips
"ESA is a good hotel system; Gresham ESA -NO!...Vancouver ESA-YES!"
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"Ask for a room away from the street light."
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"There is a freeway on the north side."
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"I think top floors on the highway side might have great mountain views"
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