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I have visited this hotel, plus many others, for business travel. The Grants Pass location has always been very friendly, courteous and knowledgeable. The most recent stay they upgraded me to the suite. Kuddos management & staff....Keep up the good work!
Clark Morningstar, desk clerk, literally saved our butts when we had made a reservation in Grant NM thinking it was Grants Pass. When I discovered my error, I immediately cancelled the NM reservation but when I tried to contact HIE Grants Pass or the IHG...More
Thank Pat T
Response from Doug B, General Manager at Holiday Inn Express Grants PassResponded 21 August 2017
Yes, Clark is an amazing member of our front desk team and we are fortunate to have him working with us. Thank you for recognizing him and his efforts to assist guests when there are issues. Thank you again and we look forward to your...More
The hotel staff are all very friendly. Our keys were ready and waiting for us on arrival, making check-in easy. All hotels should do this!
The hotel had one elevator, and it's slow. We've stayed here before but this time our room seemed rather tired;...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Grants PassResponded 2 weeks ago
Thank you for your stay and for taking the time to leave us such a nice feedback. I recognize the importance to provide you with a clean and comfortable lodging to make your stay with us worthwhile. Feel free to let us know...More
Stayed here for 1 night on our way south to AZ one because it was new and right off the highway and it accepted pets. They gave us a suite on the main floor which was fantastic. Staff was friendly at check in and check...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Grants PassResponded 5 weeks ago
Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the convenient location of our hotel and the room you received. On the other hand, I am sorry for the experience you had...More
We have stayed at several over the years and this one was good, and did not disappoint us. Reasonably priced. Get a room facing west to make it quieter. But ours was very quiet. The room was clean with all the usual amenities. The air...More