Wow. This property has changed drastically-and, not for the good. We had called after booking to let them know we'd be arriving early. We arrived and I didn't see anyone at the desk. So, I waited. Then, I noticed the clerk quietly sitting behind her computer screen ignoring me. I told her we were checking in and she quickly said I couldn't check in until after four. I'm one of their top rewards member and have never had a problem with checking in upon arrival. Worst of all, she wasn't very friendly. We left and came back after four. When we finally got in our room, there were about twelve squares of toilet paper and no back up roll. I called the girl at the front desk and was informed that we couldn't have housekeeping service. I was shocked. She said if I wanted some, I'd have to come to the front desk. She refused to have anyone bring some to us. Unbelievable! Don't count on a hot breakfast. I went to the breakfast room twice and they were out of everything except scrambled eggs that were burnt on the bottom-no one was touching them. I had had enough and found the two girls who were supposed to be "working" leaning against the wall talking to each other. I asked about refills and one sniped over her shoulder that they were "working on it". She laughed and kept talking to her friend. This property needs to be taught how to do their job and how to treat their guests.…
I've stayed at BW in Eugene twice now and both times it was a positive experience. The bed was comfortable, all the rooms are on the first floor, there was plenty of parking. there were black out blinds, the housekeepers didn't wake me, the front desk staff were accommodating, and the hotel was close to a restaurant that had outdoor seating. My only disappointment for $145 for the night, was the tiny shower, like one you might find at a Motel 6. I am not a large person but I could barely turn around in it.
The hotel policy is to not clean rooms if your stay is 3 nights or less. They do not tell you at time of booking, nor at time of check in. Rooms are also not discounted for this non-existent service. If you want new towels, you must bring to front desk and exchange. Room prices also fluctuate and for some days, extremely high and very low value.
We had the heater turned all the way up. It didn’t run. Woke up early with cold feet so I couldn’t sleep. Went to breakfast there was no decaf. Also out of decaf in the lobby and none to brew in the room. Front desk wouldn’t answer. I expect more for what we paid.
The rooms and bedding were clean, but the room had odor in the room. Check-in staff was very rude and rooms were not ready at check-in time. In fairness, the hotel was at capacity due to a game and a nearby forest fire. We also did not get the type rooms that were reserved. The breakfast was great. Nice variety and plenty of food and beverages.
My daughter and I were scheduled to stay Sept 2nd & 3rd. We left after only 1 night. (1) The shower head did not work; disassembled when we attempted to repair it. We were unable to take a bath because the tub drain could not be closed. Ended up taking a Sink bath. (2) The room was dirty. Wiping down the sink area, upholstered furniture and Floor lamp base resulted in a blackened washcloth. The table lamps had cobwebs. (3) When I brought the washcloth, cobwebs & needed Shower/Bath repairs to the attention of the Front Desk staff I was told they'd tell Housekeeping and Maintenance the next day. They shrugged off my request for them to least attempt repair and cleaning that same evening. I was offered a new room for the 2nd night. I inspected it - just as dirty but at least the shower/tub worked. (Result) We cancelled our 2nd night and left Eugene immediately after completing our business without participating in any planned tourist activity. My daughter regularly stays at BW. She assured me Eugene did not reflect past experiences. But she questions whether she'll continues using BW in the future. I rarely use hotels/motels - now I know why.…
My room was without a blow dryer. Since I am on a motorcycle there is not any room to pack one and I rely upon the hotel to have this amenity. Called to the front desk they said they would bring one over. They then called back while I was in the shower and said they could not give me one. I went to the front desk to explain my situation and they said there was nothing they could do. I asked to speak to a manager, talked to Niki Miears, she said there was nothing they could do. I asked her to go to another room and get me a dryer, she said they were booked and there was nothing they could do. I explained to her my situation of being on the motorcycle and she didn't seem to care. I again said there had to be people who have not checked in yet and to get me a dryer from one of those rooms. She again said she could not. I told her I was going to make a complaint to corporate and her response was "that's fine". Then what really got me was she dismissed me, she said "I'm done talking about this" and she walked away. I then had to go meet friends for dinner with a wet head of hair. When you have a guest that is this upset managers should have much better customer service skills. I will not stay here again due to Niki Miears. Also, the room had uneven, when you walked in the floor slanted, when I sat on the desk chair it rolled down the slant.…
This was from 4 years ago. I don't know why Tripadvisor thought I wanted to delete it. We were there to visit UofO. It is right across the street from the college and it's a Best Western. The room was a little dated and the bed was a little dented. But it overlooked the waterway behind and that was nice. Their breakfast was better than some and not as good as other Best Westerns so we decided to go elsewhere. It was adequate. I'd stay there again for a one nighter if I needed to.
Clean, quiet rooms, some with a "water view" over the small creek at the back of the property. This hotel is within easy walking distance of the campus, as well as miles of well-maintained walking trails and park areas along the river.
We were passing through so stayed one night. Room was well-appointed and comfortable. It was 94 degrees with high humidity but the room had great temperature control. Great location - across the street from the University of Oregon and our favorite Mexican restaurant just about anywhere: Chula's.