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I was hesitant to book this hotel again, and only did so because my preferred hotel did not have a room for the evening. Because I have had bad experiences here in the past, I made a phone call to ask for an "extra clean...More
Thank Kim J
Response from Patrick S, Front Office Manager at Fairfield Inn & Suites Tulsa DowntownResponded 1 week ago
Thank you for taking the time to share your feedback. What you experienced was certainly unacceptable, and I understand your frustration. Upon further investigation, the "soiled" linens that you reported were in fact worn linens that were mistakenly put into circulation--an oversight on the part...More
Very clean hotel, modern decor, comfortable bed. Walking distance to many downtown Tulsa attractions, shopping, and restaurants.
Breakfast buffet in the morning is not elaborate but does offer hot food options - eggs, sausage, make-you-own waffles, etc.
The ONLY small negative is the lack of...More
This hotel was great! Gated parking is a plus in a downtown area. The hotel was quiet and clean! Free breakfast was offered and gladly accepted. The hotel was located in a great location for going out and walking around. We found a delicious pizza...More
Stayed here two nights during a work conference and I was not disappointed. Great location with access to the city and to a whole bunch of different restaurants as well as different venues like Cains Ballroom where our conference was at and they usually are...More
We booked a room for 2 nights. The event we were going to had a date change so we cancelled the room. This is AFTER we were already charged $418.88 for 3 nights instead of the 2 we booked it for. They did not refund...More
Thank Jin M
Response from Patrick S, Front Office Manager at Fairfield Inn & Suites Tulsa DowntownResponded 19 March 2018
Thank you for taking the time to inform us of this unfortunate situation. As always, our goal is to provide unmatched service, and I apologize we seem to have fallen short of that. I would love to speak with you directly, and find...More