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IF YOU CAN FIND IT... (most difficult thing to do is find their entrance at midnight) there is no no signage until we left in am and saw their tarp sign blown into a pile on the lawn). It’s a Brand new place, stuck behind...More
Response from Boris G, General Manager at Best Western Plus Pauls ValleyResponded 15 April 2018
We do apologize for the experience you had finding the hotel. We do have a marque sign that is located at the hotel. The future signage will also be placed at the highway. I will look into the shower head height but I was informed...More
I needed to stop late at night because I just couldn't drive any further. Check in was quick and uncomplicated. The room and bathroom were spotless. I took a long hot bath, enjoyed the fluffy towels, watched the lovely satellite TV channels then slept like...More
Thank Martha L
Response from Boris G, General Manager at Best Western Plus Pauls ValleyResponded 12 March 2018
We are so glad that you enjoyed staying with us at the property. We try our best to make every guest experience a great experience. Most of all, we look forward to you returning to the property soon.
The hotel staff are rude , inconsiderate and I definitely would not recommend staying here . God forbid they have to stop looking at their phone to help a guest . The only positive is the fact that it is new .More
Response from Boris G, General Manager at Best Western Plus Pauls ValleyResponded 5 February 2018
On behalf of ownership and management, I would like to apologize for your experience while at the property. I assure you that this matter will be handled. However, I need your help.
Feel free to contact me at (405) 444-6035. I like to have a...More
Clean and new. Excellent service well lit parking. Easy walking distance to food. I would recommend this hotel to anyone. Price was a little higher than other hotels in the area but overall well worth the few extra dollars spent!
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1 Thank darink947
Response from BORIS A, General Manager at Best Western Plus Pauls ValleyResponded 11 December 2017
We appreciate your business and look forward to giving you a WOW experience again. Our aim is to please every guest that visits our property. Thank you for your review and we really look forward to your return to the property.
We were told this location has been open for 10 days. The facility is gorgeous but the check in agent has not been trained properly. It took us over an hour to get put in a room. We were given 3 different rooms that were...More
3 Thank rylandholmes
Response from BORIS A, General Manager at Best Western Plus Pauls ValleyResponded 30 November 2017
I offer my sincere apologies on behalf of Best Western Plus Pauls Valley and the entire staff. Our aim is to exceed every guest expectations and I regret that we failed in doing so with you. Our former staff memeber had issues with memory that...More
The hotel require a deposit for all cash rooms. This is a security deposit to protect assets within the hotel rooms. A deposit is automatically held for all credit or debit card rooms. If you have any further questions... More
The hotel require a deposit for all cash rooms. This is a security deposit to protect assets within the hotel rooms. A deposit is automatically held for all credit or debit card rooms. If you have any further questions, please feel free to contact the hotel at (405) 444-6035......