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We waited quite a while to check-in and then we received the wrong room. We had to go back to the front desk were the male Clerck was belligerent it seemed to every guest. The young Lady at the desk was amazing talked to my...More
This hotel is in a great location along the river walk and across from the baseball field. The property is kind of run down and nothing special. It’s very busy and only had one gentleman at the front desk. Check in took forever. There was...More
Thank Eve G
Response from Darryl C, Guest Relations Manager at Residence Inn Oklahoma City Downtown/BricktownResponded yesterday
Good afternoon, Ms/Mrs. G. We certainly appreciate your choice of staying with us as well as your feedback. It's always delightful to receive the positives as well as the not so positive opinions from our guests, as it provides us an opportunity to elevate our...More
Not very clean....sad rooms and the bed sheets wouldn't fit all the way across the bed. This was a let down...we will not return. This place needs a big renovation and there seems to be a lot of construction in the area.More
Response from Rebecca C, Front Office Manager at Residence Inn Oklahoma City Downtown/BricktownResponded 3 weeks ago
Thank you for your review. We apologize that you did not enjoy your stay with us. There is indeed some construction near our hotel as they are putting in the OKC Streetcar system downtown, which will be a nice feature for visitors and tourists...More
I booked for two nights months ago; however, there was a change of plans on my part, and I called the hotel a week before coming in there. I spoke to one of their staff, and I told her my situation that I'm changing my...More
Response from KristinChambless, General Manager at Residence Inn Oklahoma City Downtown/BricktownResponded 27 March 2018
I hope that finds you well. Thank you for taking the time to review our hotel. I am so sorry to hear that you were disappointed with your experience. It is certainly something we do not take lightly. Please contact us directly for...More
Second stay here @ Bricktown Residence Inn - superb location, easy walk to everything in downtown OKC. 5 Blocks to the Arena for a Thunder game - sweet! Restaurants glory nearby. Staff was professional, courteous an helpful. Rates reasonable, rooms very clean & modern. Evening...More
Response from KristinChambless, General Manager at Residence Inn Oklahoma City Downtown/BricktownResponded 26 March 2018
Thank you so much for taking the time to review our hotel. It is excellent to hear that you enjoy our hotel and location. I really appreciate your kind words about our staff and look forward to sharing the feedback with them. Hope...More
Response from KristinChambless | Property representative |
Dear Guest Phillip N,
We have a very nice breakfast selection with a daily "made for you item," scrambled eggs, selected breakfast meat, variety of cereals, oatmeal, yogurt parfaits, several yogurt choices, fresh fruit... More
Dear Guest Phillip N,
We have a very nice breakfast selection with a daily "made for you item," scrambled eggs, selected breakfast meat, variety of cereals, oatmeal, yogurt parfaits, several yogurt choices, fresh fruit, breads and pastries, and a full waffle bar.
Come and enjoy, we look forward to serving you.