Stayed for a weekend, Fri-Sun. Arrived somewhat late on Fri, I had done check-in through the app. Upon arrival outside is nice, found parking and family grabbed a luggage cart. Since I checked in on the app the front desk had keys ready and took me maybe 2 minutes at the front desk. Was informed of times of breakfast, location of pool and hot tub and told that the hot tub may be closed or just not working. Our room was on the 3rd floor, 331. Went to the elevators and found only 1 was functional, although the one not working had no sign. The room was nice at first glance, but upon walking in and such found the walls need cleaned as they had food or something on them in numerous clear to see areas. Our rooms had 2 queen beds in room. Both beds and the hideabed were terrible, not just bad, but terrible. We did not have any linens for the hideabed in the room so daughter went to front desk to get them. She came back up and said the front desk told her we were "lucky" as all other linens were being cleaned and that was all they had. I note this as the second night during the elevator issue a guest came down asking for a pillow and blanket and was told they could only give him a pillow and no blankets were available. Bathroom was nice, but found we only had 3 regular sized towels for 4 people. Also there was a crack running along the back wall of the shower large enough water has to be getting in it, about 2 feet long. Bathroom had a small bottle of lotion, the body wash, shampoo and conditioner are affixed to the bathroom wall and available. There was a small blow dryer in the bathroom that worked well. Upon trying to get in bed I injured myself as the top soft part of the mattress was almost none existent and VERY worn down, so I was met with nothing but hard thick metal on the side (about 1/2" bar and the coils under that. So I had to get creative and help from my husband getting in and out of the bed. It is now Tuesday and I am still recovering from back pain, and shin bruises. Both beds and hideabed had this issue and were WAY past time of needing to go. Teens went down to the pool area and came back saying it was nice, that hot tub was open but jets were not working. Saturday we went out all day and came back around 10pm with dinner in tow. We went to elevators to find that now neither were working. Husband went to let front desk know to which she let him know where the stairs were. When this happened a lady and her elderly mother had just walked up to the elevator. Unfortunately I have mobility issues that prevent me from taking 3 flights of stairs, as well as the elderly lady waiting. The daughter of elderly lady went to front desk to inquire what they were to do. The front desk agent was just calling elevator company for assistance. In this time I had to just sit in the lobby area and try not to be embarrassed that I could not go anywhere. My kids went up to the room via the stairs to eat dinner while my husband and elderly waited as well. Luckily it didn't take too awful long before the elevator was fixed, although again only 1 elevator was functional. This was about a half hour of waiting. Ate my dinner and ready to go to bed, to be reminded of the metal cage I would be sleeping on. Sunday the teen in the living area answer door by housekeeping knocking at 930! Daughter let them know we were still in the room. They told her check out was at 11am. I have stayed in many hotels over my years and have never had housekeeping arrive to my room early like that trying to clean. We all got up shortly after this and could hear them knocking on all the doors on our floor until we left. The living area of rooms are not very sound proof. We heard each door, people TV in the room across the hall. From the room, with our personal fan on high, we didn't hear anything. With the fan off, we could hear doors and people in the hallway. Also frustrating is on the Holiday Inn direct website it notes that check out is 12pm, but hotel has 11am. At check out no one was at the front desk but they had a fish bowl sitting out to drop cards in. I felt the price was fair when booked initially, but after the stay I can assure you I am frustrated and disappointed and almost feel ripped off. It looks nice from a distance, but clearly issues going on.…
We were delighted to discover that our room was area was a real “suite”. Spacious well furnished living room and a king bedroom that was bigger than a “luxury” suite we stayed at later on in our trip. Very pretty vaulted ceilings in bedroom. Major issues or renovation going on as pool was closed. I am an adult that loves to swim so I was disappointed, but still worth it for the two of us. Had a couple of cleaning issues in our room but nothing horrible that a couple of wipes couldn’t take care of. I’m going to speak to the manger about it privately, as she is very nice and does seem to care. We went on into OKC from here. Great bang for the buck
We were going to stay here, but when we got there the pool and hot tub were closed. The front desk said that it was under construction and closed. With kids we for sure wanted a place that had one. We were able to find another place easily. Staff was friendly and understood.
Great stay. Staff was friendly. Somewhat limited parking near door but we got a spot. I think this is a recently opened property. Breakfast great — similar to the other H.I. express we stayed in in Missouri. Beginning to think this is a good chain to stay in although I am not amemeber. Not too pricey but superior to the cheaper places. Great nights sleep
Our room was clean and comfortable. We had opportunity to spend time with the GM and found someone who is serious about making a visitors stay as comfortable as possible. She is working on making this the kind of place that someone will visit more than once. Thank you for making our stay a pleasant one. Keep moving forward and and trust that you will see great results. Thank you for all you do.