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I can see how & why they have won the annual Muskogee Phoenix's best hotel/motel in Muskogee for the 5th year in a row.
Even though they are having the entire hotel remodeled, the customer service is second to absolutely no one !! This would...More
Thank Michelle D
Response from Michelle T, Front Office Manager at Holiday Inn Express Hotel & Suites MuskogeeResponded 2 days ago
Thank you so much for your feedback. we always love hearing from you! we appreciate your business
This facility is clean and well maintained, with the usual Holiday Inn Express breakfast fare. The room was quiet, while at the same time convenient to US 69 in both directions. Little things, however, do matter. We had to unplug the TV in order to...More
Last month, we stayed at two different hotels in Muskogee within a five day period. The first was the Holiday Inn Express which is currently experiencing a light renovation in the breakfast area. The hotel smelled dirty - moldy and grimy. The odor was heavy...More
Response from Michelle T, Front Office Manager at Holiday Inn Express Hotel & Suites MuskogeeResponded 7 December 2017
Thank you for your feedback, first let me start by saying how sorry we are that we did not meet your expectations of us, yes we are going through a full renovation, to improve our business, we are very sorry that you caught us on...More
Clean, quiet, well maintained room, excellent Wi-Fi, great breakfast, nice pool, reasonable rate. What's not to like? The only downside I can think of was the fold-out couch, which didn't make a very good bed.
Response from Michelle T, Front Office Manager at Holiday Inn Express Hotel & Suites MuskogeeResponded 9 November 2017
Thank you so much for your feedback, we always love hearing from you. We are very sorry, to hear about the sofa bed we are upgrading and getting new ones! again we are very sorry!.. we appreciate it your business
I work at a office. I usually use another hotel for clients, but they had made arrangements at this hotel already. I use direct billing to pay for the rooms for client. I called hotel and made arrangements to have bill sent to me. Was...More
Thank Clint H
Response from Michelle T, Front Office Manager at Holiday Inn Express Hotel & Suites MuskogeeResponded 9 October 2017
Thank you for your feedback, We are very sorry we did not meet your expectations of us
but as was explained in order to be direct billed this would have had to be set up prior to the guest staying, the hotel had no problem...More