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Red Roof Inn Cleveland East - Willoughby

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Red Roof Inn Cleveland East - Willoughby
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321 Reviews from our TripAdvisor Community

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Showing 315: English reviews
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Orrville, Ohio
Reviewed 2 weeks ago

First of all, dialing direct to this hotel is a true test of patience. I have never called this hotel without getting frustrated, hanging up, then trying again at a later time. Why? Because getting anyone to answer is next to impossible. I will listen to the phone ring on the other end (for MINUTES) before I hang up and...

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Helpful?
1Thank Tracy C
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Tracy, We did have some phone trouble this past week, all OK now. We had some power 'flickering' that caused it. But your comments sounds like you've called more than once and I appreciate your suggestion about some canned recording. We do have a menu when you first call in trying to direct your call and I don't know...

Syracuse, New York
Reviewed 2 weeks ago

Bedspread had stains on them. Paid a $4 upgrade fee for microwave and fridge, but had no coffee maker. Walls so thin you hear your neighbour. Also deadbolt didn't work!! A advertised $50 room turned out to be $65. Definitely NOT a bargain.

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Helpful?
1Thank rnbarbi
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Barbie, My apologies for the stain on the bedspread and the deadbolt too. All our rooms have cinderblock between them, you must have had some really loud neighbors during your stay and I apologize for the loud neighbors. All of our deadbolts automatically lock when closing the door, it is hard to reply to your 'nonworking deadbolt' issue without...

Willoughby, Ohio
Reviewed 3 weeks ago

I came home very late from a business dinner this past week, and found the electricity off in my neighborhood. My house was freezing. I was very tired. I decided to grab a hotel/motel room near my home; it was too late to impose on friends. Since there are several inns near my home, I went to a nationally recognized...

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Helpful?
Thank 113macbeth
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Macbeth! Thank you for allowing us the opportunity to provide you with some rest and relaxation after such a challenging evening with your home and attempted stay at another hotel. We appreciate you taking the time to recognize Rhonda and her efforts, she is one of a kind and we are fortunate to have her on our staff. We...

Reviewed 4 weeks ago via mobile

In my travels have I experienced a Red Roof that you can't smoke on the balcony or walkway but this one. This is absolute crap. 100% smoke free doesn't mean smoke free balconies and walkways. I have stayed at over 100 hundred Red Roof. None have ever been 100% smoke free balconies and walkways. This is absolute crap.

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Helpful?
Thank Michael M
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Michael, We are 100% smoke free hotel and we do have a designated smoking area. We appreciate anyone who smokes to be 25 feet from an open door or window, there are Ohio state laws pertaining to this issue. I apologize for any inconvenience this caused you during your stay with us.

Endicott, New York
Reviewed 13 February 2017

Booked a room for a 2 night stay (Friday & Saturday). The first night was pleasant and fairly quiet. The second night was another story. I was awoken at 2:45 in the morning, when the people in the next room came "home". They were yelling at each other and using profanities, and this went on for well over an hour....

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Helpful?
Thank Jackie G
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Jackie, Thank you for the review. You mentioned the positives, you appreciated the cleanliness, the amenities and the value for your stay with us. While your room was our standard double room, we do have room types with amenities like microwave/mini-fridge units, coffee makers, hair dryers and more. I apologize for your noisy neighbors (especially at that time of...

Amarillo
Reviewed 6 February 2017

A nice, quiet, decent motel right off I-90 and Rt. 306. Stayed there numerous times and staff is always pleasant and helpful. Not a fancy place, and no pool for kids so you need to go elsewhere to let them have fun. Clean, with a fair price. Several fast food places near. We usually leave around 2-3 am and front...

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Helpful?
Thank Wayne C
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Wayne, Thank you very much for the great review. Our staff appreciates the recognition for their efforts in friendliness and cleanliness. We are fortunate to have a great location just off the Interstate and yet very quiet. Red Roof loves pets and we have a great area for pets to play. We appreciate your loyalty to us and to...

Cambridge, United Kingdom
Reviewed 12 January 2017

THE RED ROOF INN will not disappoint. This is the best accommodation in East Cleveland which is why I keep coming back-- great price, great staff, great value and great location. Now has Premium rooms if you want that little bit extra. Location is excellent for eating-- on R306 nearby, big choice, a few minutes away. Mentor Mall is adjacent...

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Helpful?
Thank michael e j m
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Mr. Murphy, Wow... thank you very much for the great review! You are correct, we have a wonderful staff and they give great efforts in friendliness and cleanliness. Yes, the Premium rooms are fantastic! Nice upgrades everywhere in the room, plush bed, bedding, snack box, furniture... We have a good location at I-90 and State Rt 306 (exit 193)...

Sullivan, Illinois
Reviewed 29 November 2016

we had a great room asked for a first level and we got it. desk people were wonderful and the service was great. Thanks Jamie for working so hard to make our stay great. We will be back next year and we will let our friends and family know this is the place to stay. Thank you everyone best vacation...

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Helpful?
Thank 847keng
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Keng, Thank you for the wonderful review and recommendation. Jamie is one in a million and we are very lucky to have her on our team and thank you for recognizing her efforts. I am glad we were able to assist you to enjoy your vacation time and we look forward to seeing you again!

Los Angeles, California
Reviewed 29 November 2016

We sometimes used the Red Roof Inn when I lived in Mentor about 30 years ago. When looking for a good option for where family could stay during a Thanksgiving visit, this came to mind. The Red Roof Inn Website was easy to use, I was able to share details with cousins, aunts and uncles, and when I had to...

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Helpful?
Thank LearningCurv
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Curv! Thank you for the opportunity to allow us to let you to relax and unwind after spending busy Holiday time with family. I am very happy to know we were able to satisfy you every step of the way. We were recently renovated with all new beds, bedding, flooring, furniture and a much needed wifi upgrade. Nice to...

Reviewed 16 November 2016 via mobile

Wow, newly renovated. Nice rooms, stay was great. Thank you Debi for all attentive customer service qualities given at check-in. You can't get a better stay than Red Roof Inns! And this location in Willoughby!

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Helpful?
Thank Joseph Julien P
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Joseph! Thank you for the great review and recommendation. I appreciate your comments about Debi and her efforts in customer service, she really tries to help our guest and she will love the recognition. We were newly renovated this year with all new beds, bedding package, flooring, furniture, wifi upgrade, paint (inside and out). We look forward to seeing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Cleveland East - Willoughby

Address: 4166 State Route 306, Willoughby, OH 44094-9203
Region: United States > Ohio > Lake County > Willoughby
Price Range: €48 - €87 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland East - Willoughby staff and other travellers.
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Questions? Get answers from Red Roof Inn Cleveland East - Willoughby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have accessibility issues, I'd pick the second floor. That way you're above the headlights of the cars that are parking there.”
 of 5 bubbles 370jackieg, 13 Feb 2017 | Read review
“The rooms on the freeway (I-90) side of the complex get a lot of road noise on the balcony, but the doors and windows are sound-efficient.”
 of 5 bubbles LBtviajamucho, 10 Nov 2016 | Read review
“No elevator so a ground floor may be more to your needs. Only 2 floors so a short walk up.”
 of 5 bubbles allanr356, 20 Sep 2016 | Read review
“The rooms was very nice”
 of 5 bubbles W8550PTcarlas, 14 Sep 2016 | Read review
“Pet friendly”
 of 5 bubbles 884janaeb, 8 Sep 2016 | Read review
5 of 5