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Courtyard Cleveland Willoughby

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Traveller (24)
Room & Suite (30)
Dining (14)
Overview
  • Excellent22%
  • Very good43%
  • Average23%
  • Poor8%
  • Terrible4%
Travellers talk about
“stayed here”(21 reviews)
“nice hotel”(9 reviews)
“front desk”(15 reviews)
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (150)
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Traveller rating
30
58
34
12
7
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LanguageEnglish
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30
58
34
12
7
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1 - 5 of 141 reviews
Reviewed 2 weeks ago via mobile

This Courtyard was clean and had friendly staff. The hotel itself is outdated but apparently due for a renovation this fall. There’s a pool for the kids to enjoy. The Bistro offers meals for the traveler who doesn’t want to venture out. The only complaint...More

Thank Michelle O
Response from Michael O, Manager at Courtyard Cleveland WilloughbyResponded 2 weeks ago

Dear Michelle, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Cleveland Willoughby. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More

Reviewed 5 June 2018

We stayed here over a weekend and reserved 2 rooms for family. Our room was comfortable, bed was great. The blackout curtains really helped me sleep later. We enjoyed the Bistro adjacent to the lobby. Their staff was very friendly. The hotel is near several...More

Thank sej60
Reviewed 18 May 2018

filthy rooms, windows and doors that don't lock and an odor strong enough to knock you out...traveling alone as a woman I would be frightened to spend one hour here alone. Customer service was amazing, it's just a shame that the Courtyard can't get it...More

Thank jwowd2015
Reviewed 1 May 2018 via mobile

This was my first stay at a courtyard hotel and I was not overly impressed. The rooms were average. My preference for foam pillows was not added to the room, and while they apologized and brought the correct pillows to the room, they left us...More

Thank Tracy B
Response from Michael O, Manager at Courtyard Cleveland WilloughbyResponded 2 May 2018

Dear Tracy, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Cleveland Willoughby. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More

Reviewed 25 April 2018

As a frequent traveler and a Platinum Elite with Marriott it was nice to be well received with a small gift at check in and some extra perks in the Bistro. The room was fine, but is showing a bit of age. Staff was very...More

Thank Adam M
Response from Michael O, General Manager at Courtyard Cleveland WilloughbyResponded 26 April 2018

Adam, Thank you for your comments. I apologize for the spa being under maintenance but I assure you it will be fixed for your next visit. Our team works hard to anticipate your needs. You ne please to know we are scheduled for complete update...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Restaurant
Hot Tub
Indoor pool
Details
Price range
US$100 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$100 - US$240 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Photos
Traveller (24)
Room & Suite (30)
Dining (14)
Questions & Answers
Ask a question
Maryann C
25 May 2015|
Answer
Response from Chris C | Property representative |
Maryann, Our hotel is about 15 minutes from Euclid and we are about 45 minutes from the airport. If we can provide any further information please feel free to let us know.
0
Votes
BooksellerKatie
5 December 2014|
Answer
Response from Wendy Z | Reviewed this property |
Sorry, no pets allowed.
0
Votes
Room Tips
"Stay on the first floor, so you do not need to use the elevator."
Read review
"Rooms on the front face the highway, though noise was not noticeable, a room on the back side might be best."
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"Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait."
Read review
"Do not stay in room 130."
Read review
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