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Courtyard Cleveland Willoughby

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Traveller (24)
Room & Suite (16)
Dining (2)
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Overview
  • Excellent22%
  • Very good44%
  • Average23%
  • Poor7%
  • Terrible4%
Travellers talk about
“nice hotel”(8 reviews)
“front desk”(14 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)
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136 results
Traveller rating
30
56
33
11
6
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LanguageEnglish
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30
56
33
11
6
Show reviews that mention
All reviewsnice hotelfront deskstarbucks coffeefeather pillowsbistro areafriend of minehvac unitpool and hot tubroom was cleanfirst flooroff the highwayair freshenergetting readyon lineking roomnight stayproperty
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1 - 5 of 136 reviews
Reviewed 4 March 2018

I arrived just as a snowstorm was hitting. It was a relief to find the room was comfortable and warm, with a very quiet HVAC unit (a big deal for this light sleeper). The sofa was a comfy place to relax and enjoy the small-ish...More

Thank travel_wahoo
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 4 weeks ago

Good day: Thanks so much for staying with us and for taking the time to write your review. We certainly appreciate the positive comments about the hotel. I do apologize to you for the service in the Bistro. We have begun a retraining on a...More

Reviewed 21 February 2018

Rooms were fine. Convenient to have many businesses and restaurants close by. Very slow service in the bar/cafe area. At one point, the only person working left the bar area - and customers waiting to place orders - and had a 10-minute conversation with colleagues...More

Thank GWexford
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 4 weeks ago

Good day: My apologies for the long delay in responding to you. There was a system issue with the site which has now been corrected. I do want to thank you for staying with us and for taking the time to write your review. In...More

Reviewed 30 January 2018

Stayed at this hotel because it easily accessed the route to the ballpark. Adequate accommodations, has a swimming pool but does not include breakfast as part of the price of the room. Breakfast may be purchased in the dining area that was located in the...More

Thank mkscopist
Response from Michael S, other at Courtyard Cleveland WilloughbyResponded 1 February 2018

Hello and thanks for staying with us on your visit to Cleveland. We appreciate you taking the time to write your review. To clarify, all Courtyard by Marriott hotels have the Bistro as part of our reception area. The Bistro offers breakfast, dinner, and beverages,...More

Reviewed 14 November 2017

My husband and I were in the area on business, and took a chance to see if we could spend the night. There was one room left, with a jacuzzi, and it was on the first floor. We were pleasantly surprised at how quiet it...More

Thank Maggie T
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 15 November 2017

Hi Maggie: Thanks so much for stopping in and getting our last room! We are pleased you were able to stay with us and thank you for taking the time to write your review. All reviews are shared with my team, as yours will be...More

Reviewed 6 September 2017

If you are thinking of getting great hotel experience because this hotel bears the Marriott name you might be disappointed. Don't get me wrong, this is NOT a terrible place to stay, its just fails to impress. The first afternoon there was no hot water....More

2  Thank mschaffron
Response from Michael S, Regional Manager at Courtyard Cleveland WilloughbyResponded 7 September 2017

Good day: Thank you for staying with us and for taking the time to write your review. All reviews are shared with my team, as yours was just now with our new general manager. He and I are working on the landscaping now; the hotel...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Restaurant
Hot Tub
Indoor pool
Details
Price range
US$122 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (16)
Dining (2)
Questions & Answers
Ask a question
Maryann C
25 May 2015|
Answer
Response from Chris C | Property representative |
Maryann, Our hotel is about 15 minutes from Euclid and we are about 45 minutes from the airport. If we can provide any further information please feel free to let us know.
0
Votes
BooksellerKatie
5 December 2014|
Answer
Response from Wendy Z | Reviewed this property |
Sorry, no pets allowed.
0
Votes
Room Tips
"Rooms on the front face the highway, though noise was not noticeable, a room on the back side might be best."
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"Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait."
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"Do not stay in room 130."
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"Side away from the street and on the other end from applebee's."
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