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Extended Stay America - Cleveland - Westlake

176 reviews
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Traveller (47)
Room & Suite (29)
Dining (2)
Overview
  • Excellent45%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible10%
Travellers talk about
“full kitchen”(21 reviews)
“granola bars”(6 reviews)
“grab and go”(6 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Cleveland - Westlake
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (176)Write a Review
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19
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LanguageEnglish
75
45
22
15
19
Show reviews that mention
All reviewsfull kitchengranola barsgrab and gohotel room was cleanfree wifibreakfast itemslarge bathroomlaundry facilitiesfront desk staffcoffee tablean upgradesitting areaice machinedecent breakfastbreakfast barnice arearestaurants and shopping
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11 - 15 of 176 reviews
Reviewed 24 July 2017

I stay at this location when visiting my mom in Westlake, Ohio. On this visit I noticed a number of improvements. There was new exercise equipment, creamer for my coffee, friendly staff, plenty of breakfast food and fresh coffee. They cheerfully provided some plates and...More

Review collected in partnership with Extended Stay
Thank 991suzanner
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 25 July 2017

Thank you for your loyalty towards Extended Stay America - Cleveland - Westlake. We are delighted to read our courteous associates and the in-room amenities left you with a great impression of our hotel. It is always our pleasure hosting you, and we look forward...More

Reviewed 24 July 2017

Was in Town For The Cleveland Indians Game The hotel was on a quiet street with a bunch of other hotels. Close to everything you would need 20 minutes from Downtown . The Hotel had plenty of parking the lobby was clean . Check In...More

Thank B M
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 25 July 2017

We are so happy you enjoyed the game and had a great night's rest. Thanks for appreciating the efforts of our staff and the spaciousness of your room. I’ll be sure to share your feedback with my entire team. It was a pleasure to have...More

Reviewed 20 July 2017

They gave us a room that was already in use. Then they down graded us because other rooms were not ready or they overbooked. They were short staffed. They did not have enough dishes. They almost did not have enough pillows our pull out. Staff...More

Review collected in partnership with Extended Stay
Thank pamwF7411SS
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 22 July 2017

Thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry your situation was not handled appropriately. We have alerted the Front...More

Reviewed 17 July 2017

We booked two rooms for a one night stay in the area. All seemed great initially. Great price, and super easy checkin. First room was wonderful besides the room feeling like a sauna from the air being turned off and hot temperatures of the day....More

Review collected in partnership with Extended Stay
Thank Courtney E
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 18 July 2017

Courtney, we sincerely apologize for the problems you encountered which led to a disappointing stay. To provide a clean, fresh accommodation is most important for us, but we are extremely sorry we fell short in making this happen for you. Your concerns have been shared...More

Reviewed 12 July 2017

We had just spent the day at Cedar Point and had made reservations here. We checked in after 11pm and were exhausted. I was disappointed that there were no sheets and blankets for the pull out couch. So, downstairs I went asking for those. Got...More

Thank carisa321
Response from 00esa, General Manager at Extended Stay America - Cleveland - WestlakeResponded 14 July 2017

Thank you for your overnight stay at our hotel. We are sorry we didn't live up to your expectations which compromised your otherwise pleasant visit. Your comments have initiated additional training for our associates as we continuously improve. We hope to have another opportunity so...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$75 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$75 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (47)
Room & Suite (29)
Dining (2)
Hotel & Grounds (20)
Bathroom (3)
Questions & Answers
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Nate B
26 August 2016|
Answer
Response from James D | Reviewed this property |
Should. I happen to be there last time with a Van & Trailer. Was able to park it there.
0
Votes
Richard O
20 November 2015|
Answer
Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .
0
Votes
Room Tips
"The suites are definitely a good deal, particularly if you will be staying multiple nights."
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"Ask for Room Number 118."
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"North facing rooms have a view of the woods. We have seen deer and turkey"
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"Quiet area for the night"
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