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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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258 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Reviewed 5 days ago NEWvia mobile

Okay of all the Hilton we've stayed at, this one had the best cookies! Really, this is a nice hotel not far from Cleveland or the airport. They have a bar /restaurant that serves very nice food. It's clean, quiet and a super swimming pool. The staff are professional and welcoming. Will come back

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Helpful?
Thank Jayne R
Waco, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 12 September 2016

This Doubletree used to be a Holiday Inn. It was remodeled and is now very nice. The lobby, bar, and restaurant are great. The check in process was relatively easy. They have an Hilton Honors reception in the evening with drinks and snacks. The indoor pool is really nice for year round use. The rooms are newly remodeled, modern, spacious,...

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Helpful?
Thank itstherooster
About Hotel's Favourite Review
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear itstherooster, Thank you for your kind review. I was really happy to hear that you enjoyed your stay and our great location. I hope to welcome you back in the future. Sincerely, Bob V, General Manager

Reviewed 1 week ago NEW

overall nice place. clean and nice amenities. Pool was large and hot tub relaxing. I'd stay again. Did not use the restaurant though it looked very inviting and the menu had nice offerings. Rooms were nice though a bit smaller than comparable hotels. Digital key feature is fantastic! Huge pool and pool area, could use some games but not a...

Review collected in partnership with DoubleTree by Hilton
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Thank Mark A
Alpharetta, Georgia
Reviewed 2 weeks ago via mobile

This was a Holiday Inn at one time and became a Double tree about a year ago, all remodeled rooms,lobby etc. Close to the promenade mall with plenty of stores in the area. I like the location hour from cedar point and hour to Cleveland, Akron etc.

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Helpful?
Thank Jeff L
Auburn, United States
Reviewed 2 weeks ago

The hotel is welcoming, and pleasant. The staff is pleasant. the restaurant is ok. The hotel could us some updating, the rooms are decent, my bathroom sink didn't drain very well but that was the only bad part of my stay.

Review collected in partnership with DoubleTree by Hilton
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Thank jonhC2943RD
Clearwater, Florida
Reviewed 2 weeks ago

I arrived to whiskers and hairs in the bathroom, found cleaning supplies in the room the following day. The carpet was never really vacuumed in the room or bathroom floor. The workout room needed attention as well. 3rd and last time at this property for me.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rob B
Miri L, on behalf of the staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Rob B Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff...

San Francisco, California
Reviewed 3 weeks ago

Musty smell in room, elevators went down both nights I was there. Place was leaking water all over the place when it rained. Invest in a roof. LoL. Don't bother staying here. Head down the street to the Hyatt. Pool was crowded with kids.

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Helpful?
Thank 487215adrian
Miri L, on behalf of the staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear 487215adrian We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope...

Fort Mill, South Carolina
Reviewed 3 weeks ago

The Chef made the best Mushroom Swiss Burger for me. The next night I had a Rib Eye steak perfectly cooked. If you want something that is not on the menu, ask like I did and if the can they will make it for you.

Review collected in partnership with DoubleTree by Hilton
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Thank Footballfan1211
Ankeny, Iowa, United States
Reviewed 4 weeks ago

I was sad to find the largest piece of female hair in my shower and dust on the floor in my room, I was even sadder to not be asked how my stay was at checkout. The front desk clerk was the best part of my experience she was amazing. She didn't tell me I was going to the north...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bymich515
Miri L, on behalf of the staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear bymich515 We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope...

Alliance, United States
Reviewed 15 January 2017

I slept good, relaxed good. This Hotel is easy access from Highway, and to other places to shop, eat and so many other things. I'm really ready to enjoy the Rewards Club. Look forward to my stay in June for our State Association. I really love the comfort of the beds. Could use some better channels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cherylg832

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: €94 - €136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick somewhere else”
 of 5 bubbles 487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
 of 5 bubbles radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
 of 5 bubbles HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
 of 5 bubbles DrParticle, 29 Sep 2016 | Read review
“Don't forget to ask for your cookie on check in! You can get one every night if you ask.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
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