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Sonesta ES Suites Cleveland Westlake

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Traveller (28)
Room & Suite (29)
Storyboard
Overview
  • Excellent52%
  • Very good26%
  • Average12%
  • Poor4%
  • Terrible6%
Travellers talk about
“gas fireplace”(13 reviews)
“basketball court”(10 reviews)
“full kitchen”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Sonesta ES Suites Cleveland Westlake
Special Offer: Free Breakfast & Parking
Hotel deals
Offers from Sonesta ES Suites Cleveland Westlake
Special Offer: Free Breakfast & Parking
Hotel deals
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (332)
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326 results
Traveller rating
165
86
41
15
19
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LanguageEnglish
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165
86
41
15
19
Show reviews that mention
All reviewsgas fireplacebasketball courtfull kitchencrocker parkloft bedroompotatoesliving areaoutdoor poolhome away from homemake your own wafflessmall kitchenstaff was very friendlybagelsking bedhotel roomhot breakfastpleasant stay
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1 - 5 of 326 reviews
Reviewed 2 days ago

There was a constant and irritating noise all night long. Couldn't locate it. entry level had a door...so shutting that helped. The loft was not so fortunate. When sharing the noise issue with the desk at checkout, I was told

Review collected in partnership with this hotel
Thank aseverjeff
Response from l0ls0n, General Manager at Sonesta ES Suites Cleveland WestlakeResponded yesterday

aseverjeff, thank you for your review. Definitely leaving us in suspense though! :) I'm sorry for whatever noise it was you encountered in your guest room and I'll make sure to keep an ear out when inspecting our lofts. Thank you for being our guest!

Hotel's Favourite
Reviewed 2 weeks ago

Stayed here for a week while in town visiting family. Nice fresh decor, very clean, nice set up. Staff very nice, pool was great and they even had "happy hour", no alcohol but food served between 5-7 three nights a week. One night it was...More

Thank sjpietch
Response from l0ls0n, General Manager at Sonesta ES Suites Cleveland WestlakeResponded 1 week ago

We look forward to your return sjpietch! Thank you for taking the time to provide your feedback and thank you for being our guest. We hope you enjoy the rest of your summer and hopefully we see you again before it is over. Thanks again!

Reviewed 1 week ago

I have stopped at Sonesta Westlake 3 times since June 2017 Each one has improved as far as the reconstruction of the physical plant. The courtesy of the staff could not be improved it is perfect Everyone working there is welcoming friendly and helpful. I...More

Review collected in partnership with this hotel
Thank cmfishercf
Response from l0ls0n, General Manager at Sonesta ES Suites Cleveland WestlakeResponded 1 week ago

Thank you cmfishercf for your 'Tale of a frequent guest'! I love the title and we appreciate your patronage. I am thrilled to hear each experience has only gotten better for you and I assure you will continue to strive to improve always. We look...More

Reviewed 1 week ago

Stayed for 11 weeks for work. Rooms were updated, clean, bright, and the bed was very comfortable. The staff was terrific, Joanne, Desmond, James and all were great. Treated my wife and I like family.

Review collected in partnership with this hotel
Thank billkingconsulting
Response from l0ls0n, General Manager at Sonesta ES Suites Cleveland WestlakeResponded 1 week ago

Thank you so much for this review billkingconsulting! You will greatly be missed and we hope your project wrapped up smoothly! Please come back and visit us again soon. I will make sure Joanne, Desmond and James all hear your kind words. Thank you again!

Reviewed 1 week ago

Amazing place, great rooms!! The room we were given, the AC was not working and the front desk moved us into another room right away!! Room was spacious, clean, and had everything we needed (even a little privacy from the kids!!).More

Review collected in partnership with this hotel
Thank blitz3330
Response from l0ls0n, General Manager at Sonesta ES Suites Cleveland WestlakeResponded 1 week ago

blitz3330 thank you for this 5 star review! I am thrilled we were able to take care of your issue in a timely manner and get you in a room you and your family were able to enjoy. Please come back and visit us again...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Wheelchair Access
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$125 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (28)
Room & Suite (29)
Pool & Beach (3)
Dining (2)
Questions & Answers
Ask a question
Michelle Y
5 June 2017|
AnswerShow all 2 answers
Response from l0ls0n | Property representative |
Yes, the renovations have been complete since August 2016. We are still working to upgrade our facilites, but nothing that would interfere with your experience.
0
Votes
Katianna L
20 May 2017|
AnswerShow all 2 answers
Response from Kevin M | Reviewed this property |
You didn't say how young! These are older units and are set up like condos -- no elevators for the second and third floors! The property is designed for the business traveler: kitchenette with stove, microwave, full size... More
1
Vote
Alexandria L
28 April 2017|
AnswerShow all 2 answers
Response from l0ls0n | Property representative |
Hello, It is an outdoor pool, so it will not be until Memorial weekend, but when it is up and running 9am-10pm. Thank you for your question.
0
Votes
Room Tips
"I can still smell the smokers of the past"
Read review
"We loved the fireplaces with real flames in the loft suites.."
Read review
"Ugh..I think all the rooms have been “renovated” in a sub par quick sort of way."
Read review
"Beautiful room"
Read review
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