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The hotel is modern, nicely decorated, and clean. The traffic in the halls is sparse and very little noise from the hallways into the room. The room was nicely decorated, clean, and comfortable. The check in clerk was a little stand offish, not very friendly,...More
Thank Denise Hollosy W
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 7 March 2017
I want to apologize for your less than satisfactory experience with us in Westlake. We strive to meet and exceed all of our guest expectations and we have certainly fallen short of that goal during your stay with us. I want assure you that your...More
A very typical, nice Courtyard property. It is in a good location-near a couple of restaurants and right off the freeway-which is a definite plus. It was quiet and comfortable.
The room was large and fairly well lit. The bathroom was the same. Good bed...More
Thank Ken F
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 23 January 2017
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
This is our second time staying at this hotel and we were not disappointed. Our room was ready early and received a suite for our platinum upgrade. The rooms were very dark: good for sleeping but bad for anything else. Very quiet and convenient location...More
The hotel is average. Nothing bad but nothing great either. Staff were not outgoing but not ugly. Nicest people we met ran the little cafe in the morning. The desk staff seemed a little clueless about how things run.More
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 12 December 2016
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not upholding our commitment to provide a memorable experience with exceptional service, we hope...More
The staff hear is wonderful, the room is very comfortable and the property is convenient. I have been very pleased with my three stays here, and I will continue staying here in future.
The restaurant in lobby serves Starbucks and offers a great breakfast to...More
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 21 November 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.