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Courtyard Cleveland Westlake

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Traveller (36)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent30%
  • Very good41%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“stayed here”(21 reviews)
“nice hotel”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Offers from Courtyard Cleveland Westlake
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (160)
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31 - 35 of 155 reviews
Reviewed 6 March 2017

The hotel is modern, nicely decorated, and clean. The traffic in the halls is sparse and very little noise from the hallways into the room. The room was nicely decorated, clean, and comfortable. The check in clerk was a little stand offish, not very friendly,...More

Thank Denise Hollosy W
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 7 March 2017

I want to apologize for your less than satisfactory experience with us in Westlake. We strive to meet and exceed all of our guest expectations and we have certainly fallen short of that goal during your stay with us. I want assure you that your...More

Reviewed 17 January 2017

A very typical, nice Courtyard property. It is in a good location-near a couple of restaurants and right off the freeway-which is a definite plus. It was quiet and comfortable. The room was large and fairly well lit. The bathroom was the same. Good bed...More

Thank Ken F
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 23 January 2017

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Reviewed 30 December 2016 via mobile

This is our second time staying at this hotel and we were not disappointed. Our room was ready early and received a suite for our platinum upgrade. The rooms were very dark: good for sleeping but bad for anything else. Very quiet and convenient location...More

Thank MOMOF2B
Reviewed 11 December 2016 via mobile

The hotel is average. Nothing bad but nothing great either. Staff were not outgoing but not ugly. Nicest people we met ran the little cafe in the morning. The desk staff seemed a little clueless about how things run.More

Thank DonnaLH74
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 12 December 2016

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not upholding our commitment to provide a memorable experience with exceptional service, we hope...More

Reviewed 18 November 2016 via mobile

The staff hear is wonderful, the room is very comfortable and the property is convenient. I have been very pleased with my three stays here, and I will continue staying here in future. The restaurant in lobby serves Starbucks and offers a great breakfast to...More

Thank smsmsm
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 21 November 2016

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$122 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Details
Price range
US$122 - US$226 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
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Traveller (36)
Room & Suite (15)
Dining (1)
Questions & Answers
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melinda1566
14 September 2015|
Answer
Response from Jessica S | Reviewed this property |
I am pretty certain this hotel was completely non-smoking
0
Votes
Room Tips
"We asked for a room not too close to the elevator but not a long walk down the hall."
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"Examine it closely -- make sure it is clean"
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"If you stay here, keep your window closed and ask for a room on the south side... we were in the end room on..."
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"I always prefer a higher floor room. Room was exactly as pictured. The sofa bed was comfortable too."
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