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Room & Suite (12)
Dining (4)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Aloft Columbus Westerville
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 5 hotels in Westerville
Location
Cleanliness
Service
Value
Travellers' Choice
Experience life in one of our bright and breezy guest rooms at Aloft Columbus Westerville, a hotel in Westerville, Ohio near Otterbein University. Whether you’re turning in for the night or heading out and about, you’ll find plenty of perks that plug you in and help you make the place your own. Join us in our WXYZ Lounge to Meet, Mix and Mingle over specialty cocktails and bar bites! Our property is 100% smoke free!
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Room & Suite (12)12
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Board games / puzzles
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Indoor pool
Coffee shop
Breakfast available
Snack bar
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Bottled water
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
27Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
32 Heatherdown Drive, Westerville, OH 43081
Getting there
Car HireSee all Westerville car hire
56Reviews0Q+A2Room tips
Reviews
Traveller rating
- 32
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Time of year
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Popular mentions
We decided to take a weekend trip to Columbus. There was 5 of us & after doing some research we decided book two rooms at Aloft. It was a new hotel and we trust the Marriott brand. Unfortunately, we had a few problems. I had called prior to our arrival & asked if we could be on the same floor. Upon check-in we found out we were on separate floors. The front desk clerk said he would move my friend & his family. We were going to be across the hall from each other. When they walked into their room- the beds were not made. He called the front desk & said that because of Covid the maids must not have completed the room (why did you assign it). They had to go to the front desk & get a new room. We inquired about breakfast. Was told that anything in a certain corner was complimentary. When my mom went down to get the oatmeal- she was charged. My friend got a Frappuccino and it was expired. The final issue came after we were home two days. My friend got a statement stating he was charged $40 for cleaning. When he inquired- they said there was a stain on the sheets & a hand towel. He is currently disputing the charges. Definitely have some issues to work out. In the future we will stick with the higher quality Marriotts.…
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Date of stay: December 2020
Helpful
Response from Robert Ryan, General Manager at Aloft Columbus Westerville
Responded 4 weeks ago
Joeray333, Please call the hotel and ask for a member of management as we would like to discuss the issues you had on your recent stay and try and make this right for you due to the lack of experience that you encountered on your recent stay. Please feel free to call us at 614-899-6560. Thank you, Aloft Management
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We stayed here for a night back in August while visiting the Columbus area. Overall, our stay was very good! First, I have to say this hotel is very COVID friendly. All of the staff members I encountered were wearing a mask, including all of the guests that were staying at this hotel!! I was pleasantly surprised and really happy about this. When we checked in, the man at the front desk was super friendly. He gave us 2 rooms close to each other on the 4th floor. One room was a king, the other was a 2 queen. Since we brought our dog along with us, they were really sweet to her. They offered her a treat upon check-in. The best part about it is there was no pet fee! Both rooms we were assigned were super well maintained and clean. The beds also were nice and soft. If you like a soft bed, this place will be paradise to you!! Overall, I slept very well. The only minor issue I had with the hotel still smelled new. I know this isn’t an issue for most people, but for people with allergies, it can be a struggle at times. Thankfully, I didn’t react even with my autoimmune. Keep in mind though, that this hotel still smells new. Finally, there is also a citrus scent in the lobby. When you first walk in, it does hit you in the face, but it is not at all overpowering. If you are chemically sensitive, it is important for you to know this. Overall, I would stay here again, and I do recommend this hotel!! I am now in love with the Aloft brand. …
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Date of stay: August 2020Trip type: Travelled with family
Helpful
I traveled from another city with my toddler and booked this hotel because I could tell it was newer and their pool was open (which is all my daughter wanted to do). After checking in and getting settled, I overheard the woman at the front desk tell a customer that the pool was closed due to a child popping in the pool. Understandably so, they had to drain it. Bummer-but out of their control though, I get it. The woman at the front desk said that she could not guarantee it but stated it was very likely that the pool would be open in the morning. Well the morning comes, I talk to a gentleman who had no idea what I was referring to in regards to the pool. But assured me that the pool was open and I could come down for my hour allotted time. Well, I was getting us ready and I receive a call back stating there was a misunderstanding on his part and the pool wouldn’t be open until 3pm (and of course our check out time was noon). I couldn’t care less but my daughter was let down so I informed the gentleman that this was the only reason we picked the hotel and we could had gone elsewhere had we just known an issue came up with their pool. But instead there was no signs put up or direct communication. The situation I get was out of their control, but lack of communication on their end. I asked for a simple food voucher, 10% discount, anything just for some good customer service to show they actually cared. Nope, nothing. I was told a manager would call me back on Monday. They never did so I called on Wednesday. Again, the manager was not rude, but didn’t even attempt to try and offer me anything. So due to that alone, I’ll never stay there again. Not to mention the room had not been throughly cleaned (pet hair on chair) and I had to call around 11pm for a noise complaint. The positive-the room was spacious, the bed was very comfortable and the hotel is located close to many restaurants. But..so are other hotels. …
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Date of stay: November 2020Trip type: Travelled with family
Helpful
Response from Robert Ryan, General Manager at Aloft Columbus Westerville
Responded 12 Nov 2020
MeganC1020, I am very sorry about your recent stay with us here at Aloft Columbus Westerville, there was apparently an issue with the chlorinator for the pool in the evening of your stay. I do apologize greatly for this inconvenience. Will you please reach out to me at the hotel at 614-899-6560 and ask for Robby. I am the the General Manager of the hotel as I’m not sure who you spoke to prior but I would like to make things right for your inconvenience. I look forward to speaking with you!
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This hotel was super clean, the staff were friendly, and the bed was extremely comfortable. We have never stayed at an Aloft hotel before but love the vibe in the lobby with the bar, the pool table, the fireplace, and TVs. We definitely will be using this hotel again the next time we are in the Columbus Westerville area! The other services in the hotel look amazing and we look forward to using them when we return after the restrictions of the coronavirus have been lifted. You won’t be disappointed!
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Date of stay: September 2020Trip type: Travelled with family
Helpful
+1
I never stayed at an Aloft hotel before and I just love the decor. It didn’t feel like some stuffy and boring hotel, the decor was very chic. This hotel is also pet friendly! The staff was very friendly and our room was nice. The beds are very soft!
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Date of stay: June 2020Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$136 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioWesterville
NUMBER OF ROOMS
99
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Claim Your Listing Frequently Asked Questions about Aloft Columbus Westerville
Which popular attractions are close to Aloft Columbus Westerville?
Nearby attractions include Anthony thomas chocolates (0.6 km).
What are some of the property amenities at Aloft Columbus Westerville?
Some of the more popular amenities offered include an indoor pool, free wifi, and a lounge.
What food & drink options are available at Aloft Columbus Westerville?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
Is parking available at Aloft Columbus Westerville?
Yes, free parking is available to guests.
What are some restaurants close to Aloft Columbus Westerville?
Conveniently located restaurants include Lucky House Chinese Restaurant, City Barbeque, and Pancake House.
Are there opportunities to exercise at Aloft Columbus Westerville?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Aloft Columbus Westerville?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Aloft Columbus Westerville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft Columbus Westerville offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Aloft Columbus Westerville?
Many travellers enjoy visiting Towers Hall (2.4 km) and Orange Johnson House (7.9 km).
Is Aloft Columbus Westerville accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.