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Cleveland Marriott East

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273 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott East
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Showing 266: English reviews
Cincinnati, Ohio
2 reviews
Reviewed 3 August 2014

Rooms were not ready even though we arrived after 4 Pool not working Constant struggle for towels Room not cleaned one day Ice machine broken on floor Rubber bands on hall floor for for 3 nights - guess they don't sweep halls daily Sloopy cleaning when we did not get it Did not refill coffee supplies

Helpful?
Thank steelvestor
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear Steelvestor, I wanted to personally apologize for the incidents that you experienced with your stay over the weekend. You noted that it was "Not up to Marriott Standards", and I would agree based off your comments. This is not the type of experience that you should expect, and that we would expect to deliver. I am truly sorry for... More 

Atlanta, GA
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 July 2014

First, I have to compliment the staff at the front desk and the bar. John Paul, Diego, and Michael were all so friendly and helpful - I hope management reads this review, because they were all great. The housekeeping staff on the other hand was another matter. While I didn't actually meet anyone, viewing the rooms I'd have to conclude... More 

Helpful?
Thank BethNJ
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear BethNJ, Thank you for taking the time to share your feedback. I sincerely appreciate the comments, and I would like to apologize for the issues that you experienced with the housekeeping. I will ensure that I acknowledge Michael, John Paul, and Diego as they made such a nice impression during your visit. I am uncertain what occurred with the... More 

Louisville, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

Stayed for a family reunion. The hotel's located within walking distance to restaurants & is just off the highway. Our room was spacious & clean. Front Desk service was great. We had an brunch and the food was good and the room was perfect for the number of people we had. We took pictures in front of the atrium water... More 

Helpful?
Thank Chantay H
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear Ms. DivaAlways, I wanted to personally thank you for taking the time to share your experience while with us. I am extremely happy that you enjoyed your stay, and I will acknowledge the staff members that you mentioned for their memorable service. Thank you for choosing Marriott Hotels, and visiting us during your family reunion. Sincerely, Bryan Johnson More 

Washington DC, District of Columbia
Level Contributor
91 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 July 2014

I'm rather fond of the Marriott brand, as I think they do a great job of consistent quality control. I stayed here for a wedding and was not disappointed. The hotel is very close to freeways and a major shopping mall. Parking is very easy. The room was clean, and spacious, the service good, and the wifi fast.

Helpful?
Thank investroll
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear Investroll, Thank you for taking moment to share your experience at our hotel recently. It seems as though you enjoyed your entire stay, and I will ensure to pass your feedback on to our staff. Please feel free to contact me if I can ever assist during a future visit to our hotel. Best Regards, Bryan Johnson More 

Chicago
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2014 via mobile

I happen to be in the area during a trip to Chicago and stumbled across this hotel. I made the reservation online and they told me they had recently renovated the place from top to bottom. The front desk staff was very courteous and friendly and the check in went smoothly. To my surprise I found the place to be... More 

Helpful?
Thank Cybertuth
Virginia
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 8 July 2014 via mobile

This hotel offers a beautiful lobby, gym, pool and location if you need to be in Warrensville Heights. Other than that they can scrap the whole place and start over including the staff. We walked into our assigned room and first thing we immediately noticed was the funky smell. We figured it must just be the room so we called... More 

Helpful?
Thank GoneDivingVA
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear GoneDivingVA, I am so sorry that you did not enjoy your stay with us, and for the issues that you experienced. I have asked our maintenance supervisor to inspect the HVAC systems regarding your sense of the smell. I would also like to make up the fact that someone mistakenly took money as a gratuity. If you would like... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2014

I have stayed at this Marriott a couple of times, and recommend it highly. It is, for sure, a big chain experience, but I think that they try very hard, and make a fuss of me as a Marriott Rewards member. I particularly like the fact that they are generous with the free bottled water. As a Marriott Rewards member,... More 

Helpful?
1 Thank Jonathan T
Chicago
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 June 2014 via mobile

I'm Marriott platinum and have stayed at dozens of full service Marriotts. The beds are almost always comfortable, and the staff ready to help. This is an aging property, and one of the rare times when I ended up switching before the night was over. had a room on the top floor, and it was about 85 degrees during the... More 

Helpful?
Thank jimnjean
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear JIMNJEAN, I wanted to apologize that you did not 100% enjoy your time at the hotel due to the AC in the room. Our system does run in 5 separate modes based on the outside temperature. I did double check with our Maintenance Supervisor to ensure that all valves and thermostats are in the correct working order. I am... More 

Philadelphia, Pennsylvania
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 June 2014

Stayed on business. The room was spacious with nice toiletries, good shower. Fitness center is clean and well maintained. The staff was friendly and helpful. But the room (on the fifth floor) smelled like old musty linen and body oils ("oldman smell"). When I checked in it smelled like air freshener. I pointed it out to the housekeeping staff, they... More 

Helpful?
Thank Milo W
Bryan J, General Manager at Cleveland Marriott East, responded to this review

Dear Milo W, I wanted to personally apologize for the issues that you experienced and expressed about the odor in your guest room. I am truly sorry that this occurred, and I am working with our operation's team to identify the source. It was very nice to see that you did enjoy your stay overall and would consider us again.... More 

Paris, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2014 via mobile

Polite staff, clean and inviting public spaces, and nicely appointed spacious rooms. One of the reasons Marriott excells is consistency, and this is no exception! To get 5 stars, they need to provide guests with free wifi.

Helpful?
Thank cassiuswright

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
RiverCity Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Cleveland Marriott East ideally located in the Chagrin Highlands corporate community is perfect for Midwest regional meetings and corporate events. Business and leisure travelers alike appreciate our close proximity to the University Hospital, Rock and Roll Hall of Fame and the fabulous Beachwood area shopping. ... more   less 

Additional Information about Cleveland Marriott East

Address: 26300 Harvard Rd, Warrensville Heights, OH 44122
Region: United States > Ohio > Warrensville Heights
Price Range: €73 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott East 3.5*
Number of rooms: 295
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Also Known As:
Marriott Cleveland East Hotel Warrensville Heights
Marriott Warrensville Heights
Marriott Hotel Cleveland East
Warrensville Heights Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott East staff and other travellers.
3 questions
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Old Bridge, New Jersey
1 month ago
Lexington, Kentucky
over a year ago

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Questions? Get answers from Cleveland Marriott East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter not near the elevator or ice machines”
 of 5 bubbles monpetitchoux, 12 Sep 2016 | Read review
“Room 307 best room in the place! :-)”
 of 5 bubbles DVBerwyn, 27 Jul 2016 | Read review
“There are lots of entry and exit areas on first floor. I would choose a higher floor. We were on fourth - perfect”
 of 5 bubbles mrslemon, 24 May 2016 | Read review
“away from the interstate”
 of 5 bubbles 522DavidS522, 19 Jan 2016 | Read review
“High Floor Corner”
 of 5 bubbles Dealmaker, 28 Nov 2015 | Read review
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